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IBM Case Foundation vs Tungsten TotalAgility comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Case Foundation
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
14
Ranking in other categories
Business Process Management (BPM) (28th)
Tungsten TotalAgility
Average Rating
8.2
Reviews Sentiment
4.6
Number of Reviews
23
Ranking in other categories
Robotic Process Automation (RPA) (20th), Intelligent Document Processing (IDP) (5th), Business Orchestration and Automation Technologies (26th)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. IBM Case Foundation is designed for Business Process Management (BPM) and holds a mindshare of 1.2%, up 0.6% compared to last year.
Tungsten TotalAgility, on the other hand, focuses on Intelligent Document Processing (IDP), holds 4.4% mindshare, down 7.5% since last year.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
IBM Case Foundation1.2%
Camunda7.3%
IBM BPM4.4%
Other87.1%
Business Process Management (BPM)
Intelligent Document Processing (IDP) Mindshare Distribution
ProductMindshare (%)
Tungsten TotalAgility4.4%
ABBYY Vantage5.1%
UiPath IXP4.8%
Other85.7%
Intelligent Document Processing (IDP)
 

Featured Reviews

KA
Senior Systems Consultant at Saudi Telecom Company
User experience reveals stability and easy deployment, though improvements in integration options are needed
We are still working with DataPower Gateway with IBM solutions, but they will move to webMethods from DataPower, IBM. We still use IBM FileNet for the FileNet. We have already integrated IBM Case Foundation with IBM Content Management and are using IBM Content Navigator as an interface in Content Engine and Content Management for lifecycle documents. I do not use analytics for operational insights. We work in banking, but not in healthcare. Currently, my customers are using it on-premises, and security-wise it is fine. For Saudi Arabia, 300 users represent a medium business. I recommend IBM Case Foundation; it is the best in BPM solutions, and I support it. It is the best because it has stability, very good stability. IBM has good stability, and performance-wise it is also easy for deployment. From the GUI, you can make many changes, and it is low code; we did not write much code because the BPM design is a very good solution. My total rating for IBM Case Foundation is 8.5 out of 10.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Has faced challenges adapting to evolving capture methods and competitive integrations
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is well integrated with documents and document management from IBM, is a very good data-driven solution, and it is easy to set up workflows that notify the user depending on certain events."
"The most valuable feature is its stability, which is why we are using it."
"It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"In terms of rolling out deployments, it's good and there aren't really any bugs."
"I recommend IBM Case Foundation; it is the best in BPM solutions, and I support it."
"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."
"It is scalable."
"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."
"This is a great product, a BPM tool with capture facilities."
"Data extraction and auto-classification are great features."
"Most customers benefit from multichannel capture, business processes, along with image processing capabilities, and centralized administration and reporting."
"The tool is low code which saves you from a developer."
"It is user-friendly and has good documentation."
"The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI."
"Kofax is very easy to use, UI-friendly and allows easy data extraction."
 

Cons

"There are some features that could be enhanced like the document viewer"
"​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​"
"The limitation is only for customization because IBM doesn't support it."
"Once clients go to the cloud and want to roll back to on-premises, they find that to be very difficult."
"The place of improvement is merging or combining all of the workflow functionality into one seamless tool."
"We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration."
"The cloud version could use more stability."
"The initial setup is somewhat complex and needs to be simplified."
"There needs to be more accessible certification and better pricing for Kofax TotalAgility."
"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."
"Even though it has good documentation, key things are not being noted perfectly."
"Kofax TotalAgility is quite vast and complex as a product."
"Sometimes there isn't enough accuracy when it comes to extracts."
"User interface."
"I'd like to have better inbuilt features so that we could see some added value."
"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."
 

Pricing and Cost Advice

"This is not an expensive solution and we are using the standard license."
"IBM Case Foundation is a little expensive."
"Pricing is in the mid-range, it is not cheap, but it's not expensive."
"The price falls in the middle range—not overly expensive but not extremely affordable either."
"The price of this solution is less than some of the competition."
"Kofax TotalAgility is very expensive."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
"It is slightly more expensive than other tools."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
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Top Industries

By visitors reading reviews
Construction Company
13%
Comms Service Provider
10%
Manufacturing Company
8%
Outsourcing Company
8%
Outsourcing Company
14%
Financial Services Firm
12%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise6
By reviewers
Company SizeCount
Small Business8
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for IBM Case Foundation?
The tool is expensive for my customers; it is very expensive, more than other solutions. Some customers say it is more expensive. The license cost for Cloud Pak is per user and increases with the n...
What needs improvement with IBM Case Foundation?
We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration. We face many issues and open tickets with IBM regarding that, especially som...
What is your primary use case for IBM Case Foundation?
My customer's main use cases for IBM Case Foundation include banking, such as Bank Alryad, and the state Ministry of OI. There are many banks in Saudi Arabia in the banking sector. In the banking s...
What needs improvement with Kofax TotalAgility?
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product deve...
What is your primary use case for Kofax TotalAgility?
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of unstructured or semi-structured content across a range of processes that need t...
What advice do you have for others considering Kofax TotalAgility?
I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this solution is 7 out of 10. The difficulty they face in the marketplace is that hist...
 

Also Known As

Case Foundation, FileNet Business Process Manager
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
 

Overview

 

Sample Customers

Suncorp Group Limited
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
Find out what your peers are saying about Camunda, Automation Anywhere, Pega and others in Business Process Management (BPM). Updated: October 2026.
920,929 professionals have used our research since 2012.