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Mobile Connect vs i-Sprint AccessMatrix Universal Access Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

i-Sprint AccessMatrix Unive...
Ranking in Single Sign-On (SSO)
27th
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
2
Ranking in other categories
Authentication Systems (28th), Access Management (29th)
Mobile Connect
Ranking in Single Sign-On (SSO)
16th
Average Rating
9.0
Reviews Sentiment
2.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Single Sign-On (SSO) category, the mindshare of i-Sprint AccessMatrix Universal Access Management is 1.6%, up from 0.4% compared to the previous year. The mindshare of Mobile Connect is 0.2%. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
Mobile Connect0.2%
i-Sprint AccessMatrix Universal Access Management1.6%
Other98.2%
Single Sign-On (SSO)
 

Featured Reviews

NO
CEO at ABILITY LIMITED
A stable and scalable solution with reasonable pricing
The solution has high support capability.  The tool needs to improve its cloud service capability.  I have been working with the solution for 15 years.  I would rate the solution's stability a ten out of ten.  I would rate the tool's scalability a ten out of ten since it is highly scalable. We…
reviewer2800035 - PeerSpot reviewer
Senior Project Manager at a consultancy with 1-10 employees
Mobile access to calls and records has freed agents’ time but call logs create slowly
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The feature that I have found the most valuable is that they are open to connecting with any token. For example, a year ago, we were looking for a soft token, and we started to look for alternatives. They are open to connecting with any token that we looking for."
"The solution has high support capability."
"The product is quite good, and from my point of view, it can serve our requirements."
"Working and getting advice from the Mobile Connect team and the process around it was spot-on."
"The most valuable feature of this solution is its ability to answer calls."
"Pricing is fair for the quality of the app and features"
"Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications."
 

Cons

"The user interface is not quite good and easy to use. There are a lot of menus, and the look and feel is not modern like a modern app."
"The tool needs to improve its cloud capability."
"The solution works well, but it is too expensive."
"Salesforce voice call records are not created instantly in the system."
"My only comment is that I would like more comprehensive documentation regarding the implementation process."
"There is room for improvement in video support."
 

Pricing and Cost Advice

"I would rate the solution's pricing a three out of ten. The tool's licensing is monthly."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
26%
Manufacturing Company
9%
Outsourcing Company
9%
University
8%
Construction Company
41%
Comms Service Provider
11%
Manufacturing Company
7%
Computer Software Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Mobile Connect?
I find the pricing fair for the quality of the app and its features.
What needs improvement with Mobile Connect?
There is room for improvement in video support.
What is your primary use case for Mobile Connect?
I use the solution for allowing remote users to maintain centralized customer service contact.
 

Also Known As

AccessMatrix Universal Access Management
Mobile Connect for Amazon Connect
 

Overview

 

Sample Customers

IRAS, Singapore Bank
Information Not Available
Find out what your peers are saying about Mobile Connect vs. i-Sprint AccessMatrix Universal Access Management and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.