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Hyland OnBase vs Zoho Creator comparison

Hyland and Zoho are both solutions in the Low-Code Development Platforms category. Hyland is ranked #12 with an average rating of 7.7, while Zoho is ranked #10 with an average rating of 8.3. Hyland holds a 1.4% mindshare in LCDP, compared to Zoho’s 1.4% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 96% of Zoho users who would recommend it.
Hyland OnBase
Read 13 Hyland OnBase reviews
  • 3,322 Views
  • 532 Comparison Views
100% willing to recommend
Zoho Creator
Read 25 Zoho Creator reviews
  • 1,012 Views
  • 870 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and Zoho Creator are robust tools in enterprise content management and low-code application development. Hyland OnBase has an upper hand with its extensive customization and enterprise-level workflow capabilities, while Zoho Creator stands out with its user-friendly interface and flexibility.

Features: Hyland OnBase includes document management, workflow automation, and integration with other systems. Zoho Creator offers ease of use, rapid development environment, and a drag-and-drop builder.

Room for Improvement: Hyland OnBase needs a more intuitive configuration process, better mobile access, and improvements in user documentation. Zoho Creator requires enhancements in reporting capabilities, offline functionality, and user documentation.

Ease of Deployment and Customer Service: Hyland OnBase's deployment is complex due to customization options, but support is good. Zoho Creator has straightforward deployment and users find the support prompt and helpful.

Pricing and ROI: Hyland OnBase involves high setup costs with a considerable ROI for large enterprises. Zoho Creator's affordable pricing structure appeals to small and medium businesses, offering high ROI due to its flexibility.

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To learn more, read our detailed Hyland OnBase vs. Zoho Creator Report (Updated: July 2025).
Buyer's Guide
Hyland OnBase vs. Zoho Creator
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Low-Code Development Platforms
12th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Business Process Management (BPM) (16th), Enterprise Content Management (5th)
Zoho Creator
Ranking in Low-Code Development Platforms
10th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
25
Ranking in other categories
Rapid Application Development Software (15th)
 

Mindshare comparison

As of August 2025, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 1.4%, up from 0.4% compared to the previous year. The mindshare of Zoho Creator is 1.4%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Low-Code Development Platforms
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
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AliHaider1 - PeerSpot reviewer
Custom dashboards and workflows optimize business tasks, but API updates and tech support challenges remain
AI is a developing tool that could enhance many aspects. Utilizing a more advanced UI and UX capability paired with more customization and ready-made modern templates for mobile and web apps could improve mobile responsiveness and branding controls. Additionally, regarding connections, not just with Zoho apps but also with external ones, there is a need for more pre-built connectors so users do not always require custom APIs. Optimizing the handling of large data sets, providing more enterprise-grade development options, and ensuring full offline mobile apps with automatic background sync would also be beneficial. Furthermore, reducing dependency on Deluge scripts for simple automations and introducing a more intuitive drag-and-drop workflow builder would make a difference. There is indeed a large team collaborating, so they can gain from stronger visual control and improve tracking for production development workflows.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the cloud and its integrability."
"Its most valuable aspect is its flexibility"
"We found the setup process to be okay since they do offer a troubleshooting guide."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The solution's most valuable features are integration and flexibility."
More Hyland OnBase pros
"Zoho Creator helps to maintain the products in development."
"In Zoho Creator, we can create applications from scratch and implement full automation, which is what I find best about it."
"We can create multiple applications simultaneously with it."
"Zoho Creator is easy to design and accessible for any business purpose. The solution is priced low and helps you meet business requirements. You can write a script based on requirements and trigger it whereby the customer will receive notifications. It is a customizable application."
"Zoho Creator is a flexible and powerful solution. I like the tool's advanced modification feature which helps to modify its layout and setup scripts."
"Zoho Creator provides a quick turnaround in terms of project closures, which is the most important benefit."
"The most important thing is Zoho Creator's functionality. Other cloud platforms cannot provide its functionality."
"It has a simple user interface, not so difficult to use. You can add AI models, integration, and third-party connections."
More Zoho Creator pros
 

Cons

"Software malfunctioning usually occurs when we receive documents from external sources."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The migration is a bit difficult in the tool."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The solution’s initial setup is a little difficult."
More Hyland OnBase cons
"Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls."
"We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions."
"The layout of the form site needs some improvements because you can only create a basic layout and templates in the forms."
"We are looking for a single portal across all Zoho apps."
"The platform's technical support services need improvement."
"Sometimes technical support does not answer our queries."
"The tech support operates on a ticket-based email response system. Often, by the time they respond, I have already resolved the issue myself."
"Zoho Creator's UX design needs to be improved."
More Zoho Creator cons
 

Pricing and Cost Advice

"OnBase is reasonably priced."
"The solution costs around $6,000 per month."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The tool's price is high."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"Zoho Creator is the cheapest option in the market right now that can deliver this level of quality."
"The Enterprise version costs INR 1500 per month."
"Anyone can start using the solution with less than 15 to 30 dollars a month per user. It is worth the money."
"The tool's pricing is flexible."
"The tool has three plans and one of them costs 50 dollars per month."
"The tool's licensing costs are annual. You need to pay more if you need a bigger database."
"Zoho Creator's pricing is fine. It's subscription-based."
"It is at the bottom end of the price range."
More Zoho Creator pricing and cost advice
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Top Industries

By visitors reading reviews
Government
14%
Financial Services Firm
13%
Computer Software Company
9%
Insurance Company
8%
Computer Software Company
10%
Comms Service Provider
10%
Healthcare Company
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
See all answers
What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
See all answers
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
See all answers
What do you like most about Zoho Creator?
The deployment process is quite straightforward.
See all answers
What is your experience regarding pricing and costs for Zoho Creator?
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users. Thus, it becomes a little price-sensitive.
See all answers
What needs improvement with Zoho Creator?
Sometimes, codes that are working fine can suddenly throw errors without any specific reason. This requires reaching out to support for resolution. In terms of scalability, there are certain limita...
See all answers
 

Comparisons

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Product Reports

Buyer's Guide
Hyland OnBase
August 2025
Hyland OnBase reportDownload Hyland OnBase product report
Buyer's Guide
Zoho Creator
July 2025
Zoho Creator reportDownload Zoho Creator product report
 

Also Known As

OnBase
No data available
 

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Zoho Creator is a web-based platform that lets everyone build custom business applications without any prior technical knowledge
Zoho Creator offers a first of its kind drag-n-drop interface to create tables/forms, design, schedule workflows and perform a variety of automated actions.

Zoho Creator's powerful tools for data collection and management, analysis, reporting and collaboration make it the smart choice for small to large organizations to run their business online, without any additional costs, infrastructure, or software.

Zoho Creator is used by more than 400,000 users and 100,000+ apps have been already created. Don't let complex looking workflows and business rules scare you.

Zoho Creator is completely non-programmer friendly. Use the intuitive and feature-rich platform to build your custom database applications. Just write your business rules and let the software handle deployment and hosting. You can create your own forms/tables afresh or import data from standard formats (.xls .csv .mdb) and get your database application online within minutes, really!

Zoho
 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Buyer's Guide
Hyland OnBase vs. Zoho Creator
July 2025
Free Report: Hyland OnBase vs. Zoho Creator
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