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Heap vs Microsoft Clarity comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Heap
Ranking in Web Analytics
4th
Average Rating
7.8
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Microsoft Clarity
Ranking in Web Analytics
16th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

JF
Engagement Manager at TheMathCompany
Provides actionable user behavior insights and improves feature prioritization decisions
I didn't encounter many components that were annoying. One main area of frustration was finding data. When wanting to find data about clicks on a specific UI feature, element, or button, sometimes the objects were not named in a descriptive way. That was our problem on the implementation side, not Heap's. I also found that the analytics dashboards in Heap couldn't be customized as much as desired. I couldn't adjust the charts in the widgets or the settings on each widget to the level wanted in either data granularity or physical size of the widget on the dashboard page. Additional flexibility in dashboard building and widget building would be beneficial.
Suleyman Suleyman - PeerSpot reviewer
QA Automation Lead at Mashvisor
Heat maps have guided user behavior insights but session replays still need more accurate rendering
The heat map functionality is very valuable. For example, in our application there is a search box where users write an address, and it searches at the state or city level. If there is a bug in our input box, it has very high critical severity. These are the things I use it for. I can also see in which state our application is used the most. We have 16 or 18 projects in our Meshvisor, and I can see which applications are used most by users. If an application is not valued by people, there is no need to dedicate much time to it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Discerning application and UX weak points, driving better user retention."
"The initial setup process was straightforward."
"Heap has positively impacted my organization by giving our team visibility into how users interact with our application, allowing us to move from guessing to real-time information."
"With its ability to easily define user events, one can easily detect how one can better optimize one's product to drive better retention and feature use."
"You can track customer behavior with your project, such as how the customer envisions, navigates, uses CPA, and every touch point on the website. You can plan to optimize the phases and the customer behavior of the journey."
"An immensely useful feature is the retention graphs with the ability to generate retention data for individual features."
"What I like best about it is the session replay feature. It saves a lot of time. I don't need to go and debug or replicate issues multiple times. We can go to the session replay for a few minutes. We can ask when the issue occurred, go to that time in the replay, and see whether the user made a mistake or if there's an app caching issue. That has been very helpful."
"Heap enables one to easily track how customers use one's applications on both the web and mobile."
"I use Microsoft Clarity to watch these videos on a weekly basis to understand what users are experiencing."
 

Cons

"The product could benefit from more advanced UI features."
"I also found that the analytics dashboards in Heap couldn't be customized as much as desired."
"Their analytics could be more user-friendly."
"Their analytics could be more user-friendly."
"It's more expensive."
"I would rate Heap's scalability around 6 out of 10 because we are still not completely familiar with it."
"Based on my experience, there's some room for improvement. The application is a bit slow. Also, I must read through old documentation when I need to check for new features. It's not very user-friendly. Once you're in the application, it's easy because it has many features. But for first-time users, you have to go through all the documents, which can be challenging."
"Sometimes when I watch the videos, I can see that because of CSS issues, Microsoft Clarity is also showing some UI elements in incorrect places."
 

Pricing and Cost Advice

"Heap's pricing can be heavy according to the usage and requirements for control billing."
"The solution is expensive."
Information not available
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Top Industries

By visitors reading reviews
Insurance Company
16%
Real Estate/Law Firm
12%
Financial Services Firm
10%
Computer Software Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Heap?
My experience with pricing, setup cost, and licensing was a smoother process, and my teammates helped me out because I don't have clear information about pricing. It was a cost-efficient way to get...
What needs improvement with Heap?
I recommend making Heap stronger, more user-friendly, and integrating it with other apps such as Instagram, Facebook, LinkedIn, and even smaller platforms such as Reddit. If it is integrated with A...
What advice do you have for others considering Heap?
My advice to others looking into using Heap is to use auto-capture and complete capture a lot because these two features are really amazing compared to its competitors. The reports it generates, th...
What needs improvement with Microsoft Clarity?
Sometimes when I watch the videos, I can see that because of CSS issues, Microsoft Clarity is also showing some UI elements in incorrect places. I captured a bug when I watched the video in Clarity...
What is your primary use case for Microsoft Clarity?
I am using Microsoft Clarity for its heat map functionality to understand general user habits and where our users and customers are using the application most across different pages. When there is ...
What advice do you have for others considering Microsoft Clarity?
I am a QA engineer with more than six years of experience as an automation engineer using programming languages to automate testing, and more than ten years of experience in manual testing. My revi...
 

Comparisons

 

Overview

 

Sample Customers

Zendesk, Marketo, Ernst & Young, Salesforce
Information Not Available
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