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HCL Domino vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Opinions on HCL Domino ROI vary, with some reporting positive returns and operational benefits, despite initial deployment challenges.
Sentiment score
7.4
Pega Platform boosts user satisfaction with efficient workflows and rapid ROI, enhancing process efficiency and customer satisfaction.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
developer at Velagapudi Ramakrishna Siddhartha Engineering College
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
Pega Lead System Architect at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
7.0
HCL Domino customer support is generally positive, praised for promptness and helpfulness, yet some find it complex and unfriendly.
Sentiment score
6.7
Pega Platform's support is responsive but struggles with complex issues; self-service tools are praised for aiding users.
The technical support from Pega is very low, rating a one or two out of ten.
Chief Information Officer at a government with 10,001+ employees
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
MEA Head at Aaseya IT Services Pvt. Ltd.
Pega's technical support team is very helpful.
Quality Assurance Team Lead at Value Labs
 

Scalability Issues

Sentiment score
7.2
HCL Domino offers effective scalability for many, but faces challenges with large databases affecting reliability for some users.
Sentiment score
7.5
Pega Platform effectively scales for large enterprises, excelling with solid architecture and integration, despite high-load performance challenges.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
8.1
HCL Domino is praised for its stability and reliability, though some report performance declines with larger databases.
Sentiment score
7.6
Pega Platform is reliable and stable, excelling with large volumes, despite occasional glitches and minor version update disruptions.
 

Room For Improvement

HCL Domino requires improved integration, updated interface, better performance, enhanced scalability, security, and support for modern technologies.
Pega Platform needs UI customization, better integration, mature AI, cost flexibility, scalability, and improved documentation and support.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
SME at a tech services company with 1-10 employees
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega Lead System Architect at a tech services company with 51-200 employees
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
MEA Head at Aaseya IT Services Pvt. Ltd.
 

Setup Cost

HCL Domino pricing is seen as high, $100/user annually, affecting smaller enterprises' decisions against competitors like Microsoft Exchange.
Pega Platform's high pricing favors large companies, offering robust features with flexible deployment and licensing options.
The Notes client is very expensive, costing around $105 per client.
SME at a tech services company with 1-10 employees
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Quality Assurance Team Lead at Value Labs
The pricing is expensive, and this is an issue.
Chief Information Officer at a government with 10,001+ employees
From a licensing perspective, it is higher than the competition.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Valuable Features

HCL Domino offers strong security, seamless integration, cross-platform versatility, robust encryption, and efficient storage with DAOS for comprehensive application support.
Pega Platform's low-code environment offers rapid prototyping, scalable automation, and streamlined digital transformation for diverse industries.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
SME at a tech services company with 1-10 employees
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
developer at Velagapudi Ramakrishna Siddhartha Engineering College
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
MEA Head at Aaseya IT Services Pvt. Ltd.
Management capabilities such as dashboards.
Quality Assurance Team Lead at Value Labs
 

Categories and Ranking

HCL Domino
Ranking in Rapid Application Development Software
17th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Rapid Application Development Software
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
85
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Process Automation (4th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)
 

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of HCL Domino is 0.9%, up from 0.5% compared to the previous year. The mindshare of Pega Platform is 6.1%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
Pega Platform6.1%
HCL Domino0.9%
Other93.0%
Rapid Application Development Software
 

Featured Reviews

PB
Architect at a tech consulting company with 501-1,000 employees
Experience complete control and security in managing sensitive information and internal applications
One challenge I faced with HCL Domino was fully understanding its capabilities because initial use may lead to misconceptions based on simpler platforms. Exploring and comprehending what is possible takes time and effort, as understanding the full range of functionalities requires a mindset shift to leverage the platform's capabilities effectively. I believe HCL Domino is on a good improvement path, although a limitation is the lack of many service providers offering the platform, making initial setup more time-consuming for organizations without the expertise. If there were more subscription-based service providers available, it could enhance usability significantly, especially for organizations lacking the resources to install and configure systems.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.
report
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Top Industries

By visitors reading reviews
Government
11%
Computer Software Company
11%
Manufacturing Company
9%
Construction Company
7%
Financial Services Firm
25%
Computer Software Company
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise3
Large Enterprise2
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise15
Large Enterprise69
 

Questions from the Community

What do you like most about HCL Domino?
The most valuable features of the solution are security and integration.
What is your experience regarding pricing and costs for HCL Domino?
The Notes client is very expensive, costing around $105 per client. Overall, HCL Domino is a costly product.
What needs improvement with HCL Domino?
One challenge I faced with HCL Domino was fully understanding its capabilities because initial use may lead to misconceptions based on simpler platforms. Exploring and comprehending what is possibl...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

IBM Lotus Domino, Lotus Domino
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about HCL Domino vs. Pega Platform and other solutions. Updated: December 2025.
879,927 professionals have used our research since 2012.