Pega Platform and HCL Domino compete in the business process management and enterprise application spaces. Pega Platform seems to have the upper hand due to its advanced case management capabilities and seamless integration across industries.
Features: Pega Platform provides robust case management, low-code environment for rapid prototyping, and efficient workflow customization. It excels in integrations, making it versatile across various industry applications. HCL Domino offers stability and security in both messaging and application platforms, supports a wide range of operating systems, and provides comprehensive integration capabilities.
Room for Improvement: Pega Platform could improve its cloud presence, pricing models, and user interface while enhancing support for citizen developers. Its setup complexity and integration capabilities could be refined. HCL Domino needs improvements in user-friendliness and integration with modern tools to enhance performance, particularly for modern UI and large databases.
Ease of Deployment and Customer Service: Pega Platform supports on-premises, public, and hybrid cloud deployments, though customer service reviews are mixed. HCL Domino primarily supports on-premises and cloud options and is noted for its reliable technical support, though it would benefit from faster resolutions and modernization efforts.
Pricing and ROI: Pega Platform is positioned at a higher pricing tier, with flexible licensing for large enterprises, offering good ROI for complex business processes. HCL Domino's competitive pricing and simpler licensing models provide a steady ROI, yet it faces competition from open-source and modern alternatives.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
The Notes client is very expensive, costing around $105 per client.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
HCL Domino (formerly IBM Domino) is a secure, enterprise-grade, application development platform. From IT to business, HCL Domino is the only low to pro-code application development platform that allows your business to build robust applications to solve workflow and process challenges fast. HCL Domino powers businesses around the world with 15,000 customers and 10 million apps built on our platform. HCL Domino has always been a secure, rock-solid, and proven solution.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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