Pega Platform and HCL Domino compete in the enterprise software category. Pega seems to take the upper hand due to its comprehensive feature set and flexibility, especially for large enterprises.
Features: Pega Platform is recognized for its robust case management, integration capabilities, and rapid prototyping. It provides a unified architecture suited for enterprise solutions. HCL Domino is known for its strong security, integration, and stable low-code and no-code environment, making it ideal for secure workflow applications.
Room for Improvement: Pega Platform needs enhancements in cloud capabilities, UX, and RPA integration options. Its complexity may deter novice users. HCL Domino could improve in performance, modernizing its UI, and better integration with collaboration tools.
Ease of Deployment and Customer Service: Pega offers flexibility with deployment options, including on-premises, public, private, and hybrid clouds. Its technical support receives mixed reviews on responsiveness and expertise. HCL Domino focuses on on-premises and private cloud deployments, with stable but sometimes limited support in terms of integration ease.
Pricing and ROI: Pega Platform is seen as expensive with a complex licensing structure, promising substantial ROI but possibly unsuitable for smaller businesses. HCL Domino offers simpler yearly licensing fees, with pricing seen as high compared to open-source solutions, but justified by its reliability and integration capabilities.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
My learning curve in robotics has been challenging.
The Notes client is very expensive, costing around $105 per client.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
From a licensing perspective, it is higher than the competition.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
HCL Domino (formerly IBM Domino) is a secure, enterprise-grade, application development platform. From IT to business, HCL Domino is the only low to pro-code application development platform that allows your business to build robust applications to solve workflow and process challenges fast. HCL Domino powers businesses around the world with 15,000 customers and 10 million apps built on our platform. HCL Domino has always been a secure, rock-solid, and proven solution.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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