Try our new research platform with insights from 80,000+ expert users

HCL Domino vs Microsoft Exchange Online comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Opinions on HCL Domino ROI vary, with some reporting positive returns and operational benefits, despite initial deployment challenges.
Sentiment score
7.0
Microsoft Exchange Online offers significant cost savings and efficiency, recouping investments quickly and outperforming on-premise solutions.
 

Customer Service

Sentiment score
7.0
HCL Domino customer support is generally positive, praised for promptness and helpfulness, yet some find it complex and unfriendly.
Sentiment score
6.2
Microsoft Exchange Online tech support is generally excellent but varies in response time and agent expertise.
 

Scalability Issues

Sentiment score
7.2
HCL Domino offers effective scalability for many, but faces challenges with large databases affecting reliability for some users.
Sentiment score
7.8
Microsoft Exchange Online is celebrated for scalable, reliable cloud-based expansion, accommodating diverse organizational sizes, despite some cost concerns.
 

Stability Issues

Sentiment score
8.1
HCL Domino is praised for its stability and reliability, though some report performance declines with larger databases.
Sentiment score
8.0
Microsoft Exchange Online is highly stable and reliable with minimal downtime, quick recovery, and significant stability improvements.
 

Room For Improvement

HCL Domino requires improved integration, updated interface, better performance, enhanced scalability, security, and support for modern technologies.
Microsoft Exchange Online users face challenges with integration, security, scalability, optimization, support, documentation, and pricing, needing significant improvements.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
SME at a tech services company with 1-10 employees
In third world countries, they need local support.
IT Officer at a financial services firm with 501-1,000 employees
 

Setup Cost

HCL Domino pricing is seen as high, $100/user annually, affecting smaller enterprises' decisions against competitors like Microsoft Exchange.
Microsoft Exchange Online's pricing is seen as reasonable but varies, appreciated for value and integration despite regional cost concerns.
The Notes client is very expensive, costing around $105 per client.
SME at a tech services company with 1-10 employees
 

Valuable Features

HCL Domino offers strong security, seamless integration, cross-platform versatility, robust encryption, and efficient storage with DAOS for comprehensive application support.
Microsoft Exchange Online offers seamless integration, robust security, scalable solutions, and cloud-based features for efficient remote communication and administration.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
SME at a tech services company with 1-10 employees
Microsoft Exchange Online Protection helps by providing cloud-based security.
IT Officer at a financial services firm with 501-1,000 employees
 

Categories and Ranking

HCL Domino
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Rapid Application Development Software (17th)
Microsoft Exchange Online
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
92
Ranking in other categories
Email Applications (2nd)
 

Mindshare comparison

HCL Domino and Microsoft Exchange Online aren’t in the same category and serve different purposes. HCL Domino is designed for Rapid Application Development Software and holds a mindshare of 0.9%, up 0.5% compared to last year.
Microsoft Exchange Online, on the other hand, focuses on Email Applications, holds 11.1% mindshare, down 15.1% since last year.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
HCL Domino0.9%
Microsoft Power Apps9.9%
ServiceNow7.2%
Other82.0%
Rapid Application Development Software
Email Applications Market Share Distribution
ProductMarket Share (%)
Microsoft Exchange Online11.1%
Google Workspace16.0%
Microsoft Exchange10.6%
Other62.3%
Email Applications
 

Featured Reviews

PB
Architect at a tech consulting company with 501-1,000 employees
Experience complete control and security in managing sensitive information and internal applications
One challenge I faced with HCL Domino was fully understanding its capabilities because initial use may lead to misconceptions based on simpler platforms. Exploring and comprehending what is possible takes time and effort, as understanding the full range of functionalities requires a mindset shift to leverage the platform's capabilities effectively. I believe HCL Domino is on a good improvement path, although a limitation is the lack of many service providers offering the platform, making initial setup more time-consuming for organizations without the expertise. If there were more subscription-based service providers available, it could enhance usability significantly, especially for organizations lacking the resources to install and configure systems.
AM
Assistant General Manager, IT Infrastructure at SAMI Pharmaceuticals (Pvt.) Limited.
Offers flexibility and cost-effectiveness with multiple service options but could improve support and mobile features
There are many things to consider about email management in Microsoft Exchange Online. The online management is good, the storage is sufficient, and we use most of the features such as the custom rules in Microsoft Exchange Online, which we cannot find in any other email solution. That is a very good option, as we have many options to create custom rules in Microsoft Exchange Online. Regarding security features in Microsoft Exchange Online, we also use Defender for Exchange which includes the basic Exchange Online protection that has spam and threat controls. The use of Defender is beneficial for our security. The flexibility of choosing plans in Microsoft Exchange Online is good. We have chosen the best plan for our use, including multiple licenses such as plan one and business basics, which leads us towards cost-effectiveness, and the pay-as-you-go option is more flexible. Microsoft Exchange Online is very scalable.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
880,511 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
11%
Computer Software Company
10%
Manufacturing Company
10%
Construction Company
7%
Computer Software Company
10%
Financial Services Firm
9%
Educational Organization
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise3
Large Enterprise2
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise16
Large Enterprise40
 

Questions from the Community

What do you like most about HCL Domino?
The most valuable features of the solution are security and integration.
What is your experience regarding pricing and costs for HCL Domino?
The Notes client is very expensive, costing around $105 per client. Overall, HCL Domino is a costly product.
What needs improvement with HCL Domino?
One challenge I faced with HCL Domino was fully understanding its capabilities because initial use may lead to misconceptions based on simpler platforms. Exploring and comprehending what is possibl...
What do you like most about Microsoft Exchange Online?
The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track comm...
What is your experience regarding pricing and costs for Microsoft Exchange Online?
If I segment it into three points: low price, average, and high price, I would place Microsoft Exchange Online between average and high price.
What needs improvement with Microsoft Exchange Online?
There is room for improvement in Microsoft Exchange Online. Technical support for Microsoft is good, but in all fairness, I sometimes think more can be done. I have personally tried exploring with ...
 

Also Known As

IBM Lotus Domino, Lotus Domino
Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
 

Overview

 

Sample Customers

A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: January 2026.
880,511 professionals have used our research since 2012.