Google Workspace vs OpenText Extended ECM comparison

Google and OpenText are both solutions in the Content Collaboration Platforms category. Google is ranked #2 with an average rating of 8.1, while OpenText is ranked #11 with an average rating of 7.7. Google holds a 7.7% mindshare in CCP, compared to OpenText’s 1.3% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Google Workspace

Read 102 Google Workspace reviews

1,205 Views
1,071 Comparison Views

95% willing to recommend

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

215 Views
165 Comparison Views

96% willing to recommend

Google Workspace

OpenText Extended ECM

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and OpenText Extended ECM are both competitive tools within the enterprise collaboration and data management category. Google Workspace stands out for its affordability and integration with everyday applications, making it a favorite among small and medium-sized businesses, while OpenText Extended ECM is preferred by large enterprises for its advanced document management features.

Features: Google Workspace includes tools such as Gmail, Drive, and Google Meet, recognized for their user-friendly collaboration features. It also offers free usage for small businesses with under ten users and is known for its easy integration with apps like Microsoft Outlook. OpenText Extended ECM is distinguished by its document storage, security, and compliance features, supporting comprehensive enterprise content management and offering robust record management solutions.

Room for Improvement: Users of Google Workspace report concerns such as random logouts and slow email loading, and suggest enhancements in traditional email client integration and enterprise controls. For OpenText Extended ECM, users indicate a need for better performance stability, a more intuitive user interface, and improved integration to simplify content management.

Ease of Deployment and Customer Service: Google Workspace is cloud-based, allowing for speedy deployment and accommodating remote work flexibility. Although customer service is generally satisfactory, it tends to lean towards a self-service approach. OpenText Extended ECM offers on-premises and hybrid deployment choices, catering to organizations with specific security needs, though setup can be complex.

Pricing and ROI: Google Workspace is competitively priced, offering significant value for small businesses, yet some find it pricier than alternatives like Microsoft 365. OpenText Extended ECM is understood to be more costly, with licensing and integration costs being a challenge. However, its comprehensive large enterprise solutions are seen to justify the investment over time.

To learn more, read our detailed Google Workspace vs. OpenText Extended ECM Report (Updated: April 2025).

Buyer's Guide

Google Workspace vs. OpenText Extended ECM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Content Collaboration Platforms

2nd

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

102

Ranking in other categories

Email Applications (1st), Wireless Email (2nd), Cloud Storage (6th)

OpenText Extended ECM

Ranking in Content Collaboration Platforms

11th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (3rd)

Mindshare comparison

As of May 2025, in the Content Collaboration Platforms category, the mindshare of Google Workspace is 7.7%, up from 7.0% compared to the previous year. The mindshare of OpenText Extended ECM is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Content Collaboration Platforms

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is very easy."

"We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales."

"The most valuable feature of Google Workspace is its ease of use and stability."

"There are several online forums and a lot of support materials online."

"When it comes to email, Google has a very good anti-spam engine or solution. We get very less spams. We don't have to use an external anti-spam solution with this."

"The most valuable feature is that it is simple to use."

"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."

"The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that."

More Google Workspace pros

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"Scalability is great. We can extend areas horizontally and vertically."

"Simplicity to roll out, features available, customization options."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

More OpenText Extended ECM pros

Cons

"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."

"The solution could improve by having more frequent updates."

"Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."

"We would like to use something within Google Workspace for project management, but we didn't find it there."

"With the Internet of Things, a platform that integrates well with others would be even better."

"There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."

"When I compare with Office 365, G Suite has fewer features."

"Scalability is not as good as we would like."

More Google Workspace cons

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"User interface needs improvement (at least in the version we are using, desktop client)."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The response time is not effective, and the staff lacks adequate knowledge."

"OpenText Extended ECM's user interface could be improved."

"The solution needs to improve the user interface."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"A dashboard with information would be nice to see."

More OpenText Extended ECM cons

Pricing and Cost Advice

"The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our local host and/or other hosting companies that are available on the market, but it is worth it."

"The pricing is reasonable."

"We pay on yearly basis."

"You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly."

"Approximately $6 per user, per month."

"We normally purchase the license on a yearly basis."

"2,500 Rupees per month per user."

"The price of the solution can vary."

More Google Workspace pricing and cost advice

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The product is pricey."

"OpenText Extended ECM is an expensive solution."

"The solution is expensive."

"Both Open Text ECM and IBM File share are expensive."

"The tool's pricing is confusing to the end customer."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Government

14%

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

I'm not satisfied with the cost because I feel these services should be free as they use our data.

See all answers

What needs improvement with Google Workspace?

As far as Google Workspace is concerned, it is working fine for us. Our needs are fulfilled, so that's fine. However, integration with Microsoft Outlook could be improved. The new integration was i...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

Amazon WorkMail vs Google Workspace

Compared 29% of the time

Microsoft Exchange Online vs Google Workspace

Compared 28% of the time

ProtonMail vs Google Workspace

Compared 9% of the time

Office 365 vs Google Workspace

Compared 5% of the time

Amazon WorkDocs vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 21% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

Google Workspace

April 2025

Download Google Workspace product report

Buyer's Guide

OpenText Extended ECM

April 2025

Download OpenText Extended ECM product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

OpenText Content Suite Platform, OpenText Core Share

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Google Workspace vs. OpenText Extended ECM

April 2025

Free Report: Google Workspace vs. OpenText Extended ECM

Find out what your peers are saying about Google Workspace vs. OpenText Extended ECM and other solutions. Updated: April 2025.

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