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Genesys PureConnect [EOL] vs Mitel Communications Director comparison

Genesys and Mitel are both solutions in the Unified Communications category. Additionally, 100% of Genesys users are willing to recommend the solution, compared to 100% of Mitel users who would recommend it.
Mitel Communications Director
Read 2 Mitel Communications Director reviews
  • 232 Views
  • 153 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Genesys PureConnect [EOL] and Mitel Communications Director based on real PeerSpot user reviews.

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To learn more, read our detailed Unified Communications Report (Updated: January 2026).
Buyer's Guide
Unified Communications
January 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Genesys PureConnect [EOL]
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Mitel Communications Director
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Unified Communications (11th), IP Telephony & Unified Communications (4th)
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Mohamed-Saber
Sr. Genesys System Engineer at a tech services company with 201-500 employees
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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it_user217503 - PeerSpot reviewer
it_user217503
Owner at a comms service provider with 51-200 employees
An easy to use product. Numerous applications are available for it.
The MCD or Mitel Communications Director is now called the MiVoice Business- Great product- we have had it for many years when it was called the MCD or 3300. Mitel has always had a great migration program and has allowed us to upgrade the system over time, upgrades are easy and can be done as we…
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Insurance Company
9%
Comms Service Provider
9%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

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Compared 35% of the time
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Kamailio SIP Server vs Genesys PureConnect [EOL]
Compared 16% of the time
NICE CXone vs Genesys PureConnect [EOL] Logo
NICE CXone vs Genesys PureConnect [EOL]
Compared 15% of the time
Five9 vs Genesys PureConnect [EOL] Logo
Five9 vs Genesys PureConnect [EOL]
Compared 14% of the time
Cisco Jabber vs Genesys PureConnect [EOL] Logo
Cisco Jabber vs Genesys PureConnect [EOL]
Compared 12% of the time
More Genesys PureConnect [EOL] Competitors
3CX Live Chat vs Mitel Communications Director Logo
3CX Live Chat vs Mitel Communications Director
Compared 54% of the time
Fortinet FortiFone vs Mitel Communications Director Logo
Fortinet FortiFone vs Mitel Communications Director
Compared 46% of the time
More Mitel Communications Director Competitors
 

Product Reports

Buyer's Guide
Workforce Engagement Management
February 2026
Genesys PureConnect [EOL] reportDownload Genesys PureConnect [EOL] product report
Buyer's Guide
Unified Communications
January 2026
Mitel Communications Director reportDownload Mitel Communications Director product report
 

Also Known As

Interactive Intelligence Customer Interaction Center, CIC
Communications Director
 

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys
The Mitel Integrated Communications Director features an automated voice mail system for handling telephone calls and taking messages. The system provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode.
Mitel
 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Banfield Pet Hospital, Carlsberg Breweries
Buyer's Guide
Unified Communications
January 2026
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.