Cisco Jabber vs Genesys PureConnect [EOL] comparison

Cisco and Genesys are both solutions in the Unified Communications category. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

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345 Comparison Views

100% willing to recommend

Genesys PureConnect [EOL]

Read 1 Genesys PureConnect [EOL] review

100% willing to recommend

Cisco Jabber

Genesys PureConnect [EOL]

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Genesys PureConnect [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: September 2025).

Buyer's Guide

Unified Communications

September 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (6th)

Genesys PureConnect [EOL]

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"Can integrate with a lot of gateways in voice."

Cons

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"I presume that very small businesses would have a tough time justifying the investment."

"Cisco Jabber is not a collaborative tool."

"Customer support can sometimes be delayed."

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Top Industries

By visitors reading reviews

Healthcare Company

15%

Financial Services Firm

12%

Manufacturing Company

12%

University

10%

Financial Services Firm

16%

Comms Service Provider

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

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Compared 52% of the time

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Compared 48% of the time

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Calabrio ONE vs Genesys PureConnect [EOL]

Compared 9% of the time

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Compared 9% of the time

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Product Reports

Buyer's Guide

Unified Communications

September 2025

Download Cisco Jabber product report

Buyer's Guide

Workforce Engagement Management

September 2025

Download Genesys PureConnect [EOL] product report

Also Known As

Jabber

Interactive Intelligence Customer Interaction Center, CIC

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Buyer's Guide

Unified Communications

September 2025

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Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: September 2025.

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868,787 professionals have used our research since 2012.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.