Freshservice and Sangfor HCI compete in the IT service management and hyper-converged infrastructure sectors. Freshservice appears to have an edge in ease of use and ITIL helpdesk solutions, while Sangfor HCI is noted for its cost-effectiveness and integrated security features.
Features: Freshservice excels with incident management, workflow automation, and mobile app integration, making it user-friendly and comprehensive for ITIL processes. Sangfor HCI offers flexibility and scalability with integrated virtualization and a simple management interface, including built-in security features.
Room for Improvement: Freshservice could improve by enhancing reporting, increasing workflow customization, and refining Microsoft integration. Sangfor HCI needs better cloud service integration, enhanced documentation and support, and improved licensing and interface efficiency.
Ease of Deployment and Customer Service: Freshservice provides a quick cloud-based setup with generally responsive support, though some delays are noted. Sangfor HCI offers versatile deployment options, with sufficient customer service, yet requires better technical support for complex queries.
Pricing and ROI: Freshservice presents competitive pricing, though high in some regions, leading to positive ROI through efficiency. Sangfor HCI offers attractive pricing with a clear licensing model, gaining good ROI from cost savings and added value versus previous solutions.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Freshservice is easy to use for scalability.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Sangfor HCI is an IT infrastructure platform built on converged architecture. It integrates server virtualization, distributed storage, and networking. Sangfor HCI provides a unified management platform that converges compute, storage, networking, and security on a single software stack. This approach delivers a simplified architecture, ease of use, and reliability for business-critical applications.
Hyperconverged infrastructure is a unified system of data storage. HCI combines storage, computing, networking, and management, unlike traditional storage solutions. HCI systems enable you to build your private cloud, expand to a public cloud, or have your own true hybrid cloud. Sangfor HCI presents two product models: The Sangfor HCI server appliance is a hardware version that enables easy deployment. Sangfor HCI software is the digital version combined with a third-party server that enables flexible deployment.
Sangfor HCI supports Windows systems on desktop and is web-based. Its range of use cases cover a wide spectrum of industries, from healthcare to manufacturing. It is applicable for mid- and large-sized businesses. The software is customizable. Users can customize the logo and contact information in the user interface.
Benefits and Features
Use Cases
Sangfor HCI can be applied tin various scenarios:
Reviews from Real Users
Gabriele P., Senior Software and Systems Engineer at SAMU.IT, says "It is flexible like a hyper-convergence system. You can add nodes, and you can scale to have better performance and stability. I also like the backup feature, the recovery system, and the web interface GUI to handle everything."
A Junior Solutions Engineer at a tech services company adds that "Sangfor has many solutions, and you can easily manage their machine servers with just one management. They're always striving for greatness, and they continuously update their products. For example, they have now built endpoint security within the firewall. They are continuously improving not only the security but also all other products."
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