Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
- ITIL-aligned processes
- Intelligent AI/ML capabilities
- Advanced CSAT
- Extensible platform
- Self-service portal
- Smart automations
- Service catalog
- Effective monitoring and alerting
- Out-of-box analytics
- Mobile app
- Marketplace apps
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
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Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.
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Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.
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Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.
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Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.
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Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.
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Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Sangfor HCI is an IT infrastructure platform built on converged architecture. It integrates server virtualization, distributed storage, and networking. Sangfor HCI provides a unified management platform that converges compute, storage, networking, and security on a single software stack. This approach delivers a simplified architecture, ease of use, and reliability for business-critical applications.
Hyperconverged infrastructure is a unified system of data storage. HCI combines storage, computing, networking, and management, unlike traditional storage solutions. HCI systems enable you to build your private cloud, expand to a public cloud, or have your own true hybrid cloud. Sangfor HCI presents two product models: The Sangfor HCI server appliance is a hardware version that enables easy deployment. Sangfor HCI software is the digital version combined with a third-party server that enables flexible deployment.
Sangfor HCI supports Windows systems on desktop and is web-based. Its range of use cases cover a wide spectrum of industries, from healthcare to manufacturing. It is applicable for mid- and large-sized businesses. The software is customizable. Users can customize the logo and contact information in the user interface.
Benefits and Features
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Stability: Sangfor HCI delivers high reliability and availability with 0 RPO and 99.99% availability. The infrastructure is fully redundant to ensure business continuity. This means no data is lost in the event of hardware failure.
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Simplified infrastructure: The solution supports visual management, making it easier to use. The single platform provides a central control with access to resources.
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High performance: One unit of HCI can support up to 100,000 IOPS. The solution supports data striping, data locality, SSD caching and AI-based DB optimization. It also supports linear expansion without bottlenecks.
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Hyper-converged infrastructure that enables working with different scenarios. For instance, cloud transformation and data center consolidation. It is fully converged, which means it provides unified management, full resource visualization, and orchestration with SCP. The standardized HCI unit consolidates hardware appliances, a storage network, IP network, and server into a single unit.
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Integration: Sangfor HCI offers deep integration with NFV components. Users can deploy complex SDN networks.
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Pay-as-you-grow model: The pay-per-use model reduces operational expenses and total cost of ownership.
Use Cases
Sangfor HCI can be applied tin various scenarios:
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Enterprise applications: Users can benefit from the reliability and performance of Sangfor HCI for business-critical processes. The system is optimized for enterprise applications to enhance their performance and stability.
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Datacenter consolidation: The unified and software-defined technology simplifies the operational management and the architecture of data centers.
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Cloud transformation: You can add a cloud management platform, transforming Sangfor HCI into a complete cloud computing solution. You can then run your cloud workloads and benefit from the automation features of Sangfor HCI.
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Data protection and recovery: Sangfor HCI offers multiple data protection features, such as continuous data protection (CDP), which ensure the integrity of sensitive and user data. You can protect backup snapshots and take backups. It records virtual machine IO logs at frequent intervals. It offers disaster recovery capabilities that ensure business continuity.
Reviews from Real Users
Gabriele P., Senior Software and Systems Engineer at SAMU.IT, says "It is flexible like a hyper-convergence system. You can add nodes, and you can scale to have better performance and stability. I also like the backup feature, the recovery system, and the web interface GUI to handle everything."
A Junior Solutions Engineer at a tech services company adds that "Sangfor has many solutions, and you can easily manage their machine servers with just one management. They're always striving for greatness, and they continuously update their products. For example, they have now built endpoint security within the firewall. They are continuously improving not only the security but also all other products."
