Freshservice vs Procore Project Management comparison

Freshworks and Procore Technologies are both solutions in the Project Management Software category. Freshworks is ranked #9 with an average rating of 8.2, while Procore Technologies is ranked #18 with an average rating of 8.0. Freshworks holds a 0.8% mindshare in PMS, compared to Procore Technologies’s 0.8% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Procore Technologies users who would recommend it.

Freshservice

Read 41 Freshservice reviews

8,428 Views
1,096 Comparison Views

97% willing to recommend

Procore Project Management

Read 3 Procore Project Management reviews

1,415 Views
1,132 Comparison Views

100% willing to recommend

Freshservice

Procore Project Management

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Freshservice and Procore Project Management based on real PeerSpot user reviews.

Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Freshservice vs. Procore Project Management Report (Updated: June 2026).

Buyer's Guide

Freshservice vs. Procore Project Management

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Cloud Management (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

Procore Project Management

Ranking in Project Management Software

18th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Project Management Software category, the mindshare of Freshservice is 0.8%, down from 1.7% compared to the previous year. The mindshare of Procore Project Management is 0.8%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.8%
Procore Project Management	0.8%
Other	98.4%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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DougBrown1

Project manager at CTS Electronic Components

Centralized project documents have improved remote collaboration but task workflows remain confusing

Regarding Procore Project Management's task scheduling feature for reducing project delays, I did not use the task management feature very much because it seemed difficult to set up. I did not care for the platform from a user-friendly perspective because I am more of a construction professional than a computer professional. Some of the features were hard to navigate through. I also found that true with some of the Whole Foods employees who were trying to use it. They were confused on how to approve things and get things completed in the task management. Additionally, some of the change order approval processes were unclear. They did not know how to approve them. When uploading a task, it was confusing to identify who was the approver of that document because the responsibility was doubled up. The task management section and the distribution list along with the project approval person designation were difficult and confusing to navigate through.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"It has allowed the client to implement service management processes that didn't previously exist in the business and to have more visibility and control of process tickets."

"We like the mail tickets on offer; it is something we love, and there are workflows that are working quite well, with multiple queues and resolution groups, and the solution has been stable."

"All features explored in Freshservice have proven to be helpful in reducing workload and ticket redundancy."

"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."

"The workflow and the change management process are valuable."

"The most valuable aspect of the solution is the user experience."

"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."

More Freshservice pros

"The coordination between the field and the office without the need to print or physically transport drawings is very valuable."

"The financial side of Procore Project Management is better."

"Other companies have been using it for years, and it is a very stable platform."

"What I appreciate about using Procore Project Management is the convenience of putting everything in one location, where pictures, schedules, blueprints, drawings, change orders, and all documents are accessible in one platform."

Cons

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"I'd like to see better reporting on changes and as well as enhancements to the task/time function."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"This product is very good for small and mid-level markets; however, I'm not sure about expanding to a 100,000 to 200,000 user base or more."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira."

More Freshservice cons

"It takes time to use it. It is not entirely intuitive, so there are areas for improvement."

"It would be nice if the tool can reduce its operational cost. It would make it more competitive."

"I did not care for the platform from a user-friendly perspective because I am more of a construction professional than a computer professional."

Pricing and Cost Advice

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"Compared to other tools, Freshservice is affordable."

"Freshservice price is competitive, it is not more than other solutions on the market."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

More Freshservice pricing and cost advice

"The tool is cheap and I would rate it a ten out of ten."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Construction Company

15%

Energy/Utilities Company

11%

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

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What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

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What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

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What is your experience regarding pricing and costs for Procore Project Management?

Regarding the pricing difference between Procore Project Management and Microsoft Project, I think Microsoft Project is quite expensive. I think Procore and Smartsheets are more in line with what c...

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What needs improvement with Procore Project Management?

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What is your primary use case for Procore Project Management?

I have experience using Procore Project Management, which I have used with companies like Whole Foods and Hill Phoenix. At Whole Foods, they required me to use their platform for project management...

See all answers

Comparisons

ServiceNow vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

More Freshservice Competitors

Trimble Project Management vs Procore Project Management

Compared 16% of the time

Microsoft Project vs Procore Project Management

Compared 15% of the time

INGENIOUS.BUILD vs Procore Project Management

Compared 9% of the time

Airtable vs Procore Project Management

Compared 9% of the time

Adobe Workfront vs Procore Project Management

Compared 8% of the time

More Procore Project Management Competitors

Product Reports

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Buyer's Guide

Project Management Software

June 2026

Download Procore Project Management product report

Also Known As

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Procore Project Management streamlines construction processes, offering a comprehensive platform tailored for industry needs. It enhances productivity by integrating communication, documentation, and project tracking seamlessly, fostering efficient collaboration for construction teams.

Procore Project Management is crafted specifically for the construction sector, providing a unified solution to manage project documentation, tracking, and communication. Its cloud-based nature allows access from any location, ensuring all team members can collaborate effectively. With real-time updates and task management features, it ensures all stakeholders are kept informed, reducing errors and project delays. These capabilities make Procore an invaluable tool in managing construction projects efficiently while controlling costs and ensuring timely delivery.

What features make Procore Project Management stand out?

Document Management: Centralized hub for all project-related documents, ensuring easy access and organization.
Collaborative Communication: Intuitive platform for seamless communication among team members and stakeholders.
Budget Tracking: Detailed tracking of project budget, costs, and changes to maintain financial oversight.
Task Management: Efficient tracking of tasks and assignments to keep projects on schedule.
Real-Time Data: Instant updates on project status to all stakeholders, enhancing decision-making speed.

What benefits should users expect in reviews?

Increased Efficiency: Streamlines project workflows, minimizing manual documentation errors.
Cost Control: Enhanced budget tracking to avoid unexpected financial overruns.
Improved Collaboration: Enhanced communication tools promote better teamwork and reduce misunderstandings.
Accessibility: Cloud-based platform allows remote project access, promoting flexibility.
Time Savings: Automation in processes reduces time spent on administrative tasks.

Procore Project Management is widely implemented in construction industries such as commercial building, infrastructure, and residential projects. Its adaptability to project size and complexity offers scalable solutions for a variety of construction needs, fostering improvements in project completion rates and overall efficiency across these sectors.

Procore Technologies

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Consigli,Doran,Harvey,HITT,Mortenson construction,Robins and Morton

Buyer's Guide

Freshservice vs. Procore Project Management

June 2026

Free Report: Freshservice vs. Procore Project Management

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