Freshservice vs nOps comparison

Freshworks and nOps.io are both solutions in the Cloud Management category. Freshworks is ranked #12 with an average rating of 8.3, while nOps.io is ranked #26 with an average rating of 10.0. Freshworks holds a 0.5% mindshare in CM, compared to nOps.io’s 0.4% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of nOps.io users who would recommend it.

Freshservice

Read 39 Freshservice reviews

3,141 Views
188 Comparison Views

97% willing to recommend

nOps

Read 4 nOps reviews

249 Views
207 Comparison Views

100% willing to recommend

Freshservice

nOps

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 25, 2026

Freshservice and nOps are competitive products in the IT management and cloud optimization domains. Freshservice shines with favorable pricing and support, while nOps excels in advanced cloud management features.

Features: Freshservice strengthens IT workflows with incident management, ticketing, and asset management. nOps enhances cloud efficiency through cloud cost optimization, real-time compliance checks, and seamless AWS integration.

Room for Improvement: Freshservice could benefit from enhanced cloud integration, more robust customization options, and better analytics. nOps requires improved user interface design, greater documentation clarity, and broader multi-cloud support to meet diverse user needs.

Ease of Deployment and Customer Service: Freshservice offers straightforward deployment and comprehensive support for IT management, leading in ease of deployment. nOps provides seamless integration with AWS cloud environments and dedicated customer support, strengthening its cloud ecosystem integration.

Pricing and ROI: Freshservice maintains a competitive setup cost and delivers strong ROI in IT management enhancements, making it budget-friendly for IT services. nOps demands a potentially higher initial investment but promises substantial ROI through cloud cost savings and operational efficiency.

To learn more, read our detailed Freshservice vs. nOps Report (Updated: December 2025).

Buyer's Guide

Freshservice vs. nOps

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (9th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

nOps

Ranking in Cloud Management

26th

Average Rating

10.0

Reviews Sentiment

4.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of Freshservice is 0.5%, up from 0.4% compared to the previous year. The mindshare of nOps is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
Freshservice	0.5%
nOps	0.4%
Other	99.1%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Tom Weeks

Sr. Director of Engineering at a computer software company with 201-500 employees

Automates savings plan management and improves cost visibility while reducing cloud infrastructure needs

I find it to be a valuable cost-savings tool. Its best features include several things: first, it is hands-off, so I can set it and forget it. I get it set up, and it manages AWS savings plans on my behalf. This frees my team up to work on more valuable work without losing out on valuable discounts. It also provides a dashboard with more detailed insights into cost and AWS cloud costs than what comes out of the box with AWS Cost Explorer. Third, the nOps Kubernetes agent automatically resizes pods based on usage, which allows us to run significantly fewer EC2 instances than we would otherwise. nOps has positively impacted my organization by saving both time and money.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."

"It's very handy and very easy to use."

"We have definitely seen a return on investment based on the use cases we have implemented."

"The workflow and the change management process are valuable."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"It is a stable solution. My company hasn't faced any problems with the solution."

"It allows for customization and offers a broad feature set."

"The solution’s timely automated triggers increase our IT team’s productivity."

More Freshservice pros

"I find it to be a valuable cost-savings tool; its best features include several things: first, it is hands-off, so I can set it and forget it, and it manages AWS savings plans on my behalf, freeing my team up to work on more valuable work without losing out on valuable discounts."

"One customer saved 35 percent on their cloud bill, which is pretty significant."

"The solution provides actionable reporting and cost-saving recommendations."

"nOps smoothly integrated with our AWS infrastructure and achieved significant savings without much intervention from our internal team."

"I find it to be a valuable cost-savings tool; its best features include several things: first, it is hands-off, so I can set it and forget it, and it manages AWS savings plans on my behalf, freeing my team to work on more valuable tasks without losing out on discounts."

"I find it to be a valuable cost-savings tool; its best features include several things: first, it is hands-off, so I can set it and forget it—once set up, it manages AWS savings plans on my behalf, freeing my team to work on more valuable tasks without missing out on discounts."

Cons

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"I am not too happy with the page layout or screen layout since it always looks messy."

"Freshservice's technical support has issues with delays and translations."

"The round robin ticketing feature that they have is not ideal."

"While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"I experienced some delay in response time for non-function critical queries."

More Freshservice cons

"From the features, I would like to see RDS RIs and maybe better visibility on how the engine is deciding whether to use spot or on demand, to replace the instance or not"

"The customer support is lacking but still pretty good."

"I suggest improving the heat map capability with the option to use showback values as the x and y-axis."

Pricing and Cost Advice

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"The pricing is reasonable."

"The solution has an annual licensing model."

"Compared to other tools, Freshservice is affordable."

"Freshservice price is competitive, it is not more than other solutions on the market."

More Freshservice pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

University

Educational Organization

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

No data available

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

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What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

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What needs improvement with Freshservice?

See all answers

What is your experience regarding pricing and costs for nOps?

My experience with pricing, setup cost, and licensing is that it was very easy, and it was also brokered by us with the client. I did not purchase nOps through the AWS Marketplace.

See all answers

What needs improvement with nOps?

nOps can be improved by having their account managers be more responsive and treat customers that are tail spend a little bit better than enterprise customers. I understand that smaller customers s...

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What is your primary use case for nOps?

My main use case for nOps is cost savings. A quick, specific example of how I use nOps for cost savings is through their automated cost savings feature. This involves automated management of saving...

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Comparisons

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

Spot by Flexera vs nOps

Compared 56% of the time

Zesty vs nOps

Compared 44% of the time

More nOps Competitors

Product Reports

Buyer's Guide

Freshservice

January 2026

Download Freshservice product report

Buyer's Guide

Cloud Management

January 2026

Download nOps product report

Also Known As

Flint

nOps - Cloud Optimization Platform

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

nOps is a robust tool that excels in managing AWS infrastructure by offering cost optimization, performance monitoring, compliance tracking, and change management. Users praise its real-time monitoring, user-friendly dashboard, and actionable insights that enhance operational efficiency, reduce expenses, and ensure compliance. nOps significantly improves productivity, collaboration, and strategic decision-making across organizations.

nOps.io

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Information Not Available

Buyer's Guide

Freshservice vs. nOps

December 2025

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