Freshservice and Morpheus both compete in the IT management solutions category, with Freshservice having the upper hand due to its user-friendliness and quick deployment, while Morpheus excels in handling complex cloud management tasks.
Features: Freshservice is known for its easy configuration and mobile-friendliness. It includes incident management, automation, and integration capabilities, offering seamless implementation. Morpheus, on the other hand, is recognized for strong cloud management, automation, and integration with VMware, making it suitable for hybrid and multi-cloud environments. Its automation and cost optimization features add significant value.
Room for Improvement: Freshservice users request enhancements in reporting, workflow customization, and better integrations with Microsoft and Linux platforms, alongside improved performance with large datasets. Asset management and support are also areas needing attention. Morpheus users suggest a more intuitive user interface and enhancements in workflow management. There's also a need for better support for complex virtual resources and simplified licensing.
Ease of Deployment and Customer Service: Freshservice is preferred for its straightforward deployment across public and private clouds, though customer service can sometimes be slow. Morpheus provides flexibility for hybrid and multi-cloud deployments, but users experience a learning curve due to inconsistent support, impacting customer service experiences.
Pricing and ROI: Freshservice offers flexible pricing plans but can be costly for some, though its ROI is positively noted due to efficient ticket management. Morpheus offers flexible pricing, proving cost-effective with fewer instances but potentially expensive for large-scale deployments. Its ROI relies on specific cloud strategies, with users appreciating cost savings in complex environments.
| Product | Market Share (%) |
|---|---|
| Morpheus | 7.5% |
| Freshservice | 0.5% |
| Other | 92.0% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 2 |
| Large Enterprise | 3 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Morpheus is a 100% agnostic cloud management platform (CMP) designed from the ground up to unify management of multi-cloud and hybrid IT while empowering DevOps teams with self-service provisioning of bare metal, VM, and container-based application services.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
