Freshservice vs Morpheus comparison

Freshworks and Morpheus Data are both solutions in the Cloud Management category. Freshworks is ranked #12 with an average rating of 8.3, while Morpheus Data is ranked #6 with an average rating of 7.0. Freshworks holds a 0.5% mindshare in CM, compared to Morpheus Data’s 5.5% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 77% of Morpheus Data users who would recommend it.

Freshservice

Read 39 Freshservice reviews

3,141 Views
188 Comparison Views

97% willing to recommend

Morpheus

Read 10 Morpheus reviews

3,327 Views
3,294 Comparison Views

77% willing to recommend

Freshservice

Morpheus

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Morpheus both compete in the IT management solutions category, with Freshservice having the upper hand due to its user-friendliness and quick deployment, while Morpheus excels in handling complex cloud management tasks.

Features: Freshservice is known for its easy configuration and mobile-friendliness. It includes incident management, automation, and integration capabilities, offering seamless implementation. Morpheus, on the other hand, is recognized for strong cloud management, automation, and integration with VMware, making it suitable for hybrid and multi-cloud environments. Its automation and cost optimization features add significant value.

Room for Improvement: Freshservice users request enhancements in reporting, workflow customization, and better integrations with Microsoft and Linux platforms, alongside improved performance with large datasets. Asset management and support are also areas needing attention. Morpheus users suggest a more intuitive user interface and enhancements in workflow management. There's also a need for better support for complex virtual resources and simplified licensing.

Ease of Deployment and Customer Service: Freshservice is preferred for its straightforward deployment across public and private clouds, though customer service can sometimes be slow. Morpheus provides flexibility for hybrid and multi-cloud deployments, but users experience a learning curve due to inconsistent support, impacting customer service experiences.

Pricing and ROI: Freshservice offers flexible pricing plans but can be costly for some, though its ROI is positively noted due to efficient ticket management. Morpheus offers flexible pricing, proving cost-effective with fewer instances but potentially expensive for large-scale deployments. Its ROI relies on specific cloud strategies, with users appreciating cost savings in complex environments.

To learn more, read our detailed Freshservice vs. Morpheus Report (Updated: December 2025).

Buyer's Guide

Freshservice vs. Morpheus

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (9th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

Morpheus

Ranking in Cloud Management

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of Freshservice is 0.5%, up from 0.4% compared to the previous year. The mindshare of Morpheus is 5.5%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
Morpheus	5.5%
Freshservice	0.5%
Other	94.0%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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MarkWittling

NFV Cloud Architect at a comms service provider with 10,001+ employees

Seamless upgrades, stable, and easy to deploy

We've been facing some challenges with Morpheus due to its design for public cloud usage. Their main focus is on allowing customers to deploy virtual machines to Azure, Google Cloud, AWS (and other private or public clouds they support). They provide features such as guidance and cost optimization. However, we're using Morpheus for on-prem v center clouds, which is probably not the user base norm. We are very pleased with the dashboard and multi-tenancy capabilities, but there are some challenges when deploying and configuring the more complex Telco workloads that have advanced networking. The integration of the NSX-T needs to be refactored. As I have been working on the API, there are some issues with the workflow engine in the automation that need to be addressed. For example, I need to be able to flag a task as fail or continue on fail if something goes wrong in the workflow. Currently, if one of the tasks in a twenty-task workflow fails, the remaining nineteen are not run, which can be a problem if one of those tasks is critical, such as when patching or doing security tasks. Thus, workflow enhancements and improvements are necessary. Morpheus desires the ability to control the full life cycle of a virtual machine from beginning to end. We have many vendors who want to establish virtual machines, but we want users to access them through Morpheus. We want the VMs to be provisioned from an external system and then be managed in Morpheus so users can only perform limited activities without being able to delete or provision them. We are currently working on resolving this issue, which I refer to as reconciliation. I have asked the developers to implement multi-tenancy, where each tenant has their own landing page at a unique URL. However, we are using groups, not tenants, so there are features we can do with tenants that we cannot do with groups. Specifically, I am trying to get the developers to add notifications support so that when a group member logs in to the Morpheus portal, they can be informed of their VMs' maintenance schedule at a specific time. This is a feature I have requested them to add. We are generally pleased with Morpheus, however, due to some restraints and restrictions, we are utilizing it differently than the majority of its users. This creates some difficulty.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

"Freshservice's best feature is its user-friendliness."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"Ability to scan barcodes and a great search feature."

"My advice for others looking into using Freshservice is that it is a very great tool, as it saves your time, your money, and your team efforts."

"We use the ticketing system primarily, which is very easy to use for all users."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

More Freshservice pros

"It supports many features, and it also supports some of the automation that Cloudify supports. So, in addition to just giving you basic platform management—such as the ability to deploy virtual machines and have multitenancy to log in and perform all of your basic platform management tasks—it also supports automation. You can, for example, spin up three virtual machines, and you can have each virtual machine configure each other. You can do service chaining with it. You can run scripts in Dash and Python, or you can use tools like Ansible, Puppet, or Chef. All of this is just built into the tool. It is a very powerful tool."

"The most valuable feature of Morpheus is its strong integration with vSphere Cloud."

"The multi-cloud integrations and the DevOps and operational integrations are the most valuable. Morpheus platform is a centralized set to manage different clouds and your on-premise platforms. It does a very good job of what it is designed to do. It is very good in terms of features. It is extremely stable and easy to install. It is also very scalable. Their support is also extremely good."

"In my organization, Morpheus is a very useful tool to automate processes—for example, provisioning new virtual machines reduces the time required, and every action is very fast using Morpheus, allowing me to prepare new environments for testing or proof-of-concept projects."

"The most valuable feature for me was cost optimization."

"Morpheus is an intuitive solution that is very easy to use."

"Morpheus provides a very easy and one-click solution to scaling up and down."

"Provides a good automation platform."

More Morpheus pros

Cons

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"Freshservice's technical support has issues with delays and translations."

"I experienced some delay in response time for non-function critical queries."

"The round robin ticketing feature that they have is not ideal."

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

More Freshservice cons

"I would suggest adding integrated tools such as FinOps or other management tools as improvements to Morpheus."

"We had to put in much effort ourselves since Morpheus's support wasn't always available to help us."

"There is room for enhancement in integrating Morpheus with other solutions."

"The tool could support virtual network functions better. It is really good at doing enterprise-type of things, but one of the things on which we're working with them is loading very complex virtual machines with it, such as Juniper SRX routers. It needs to support more complex virtualized resources a little bit better. Aside from that, it is a terrific tool. We really like it."

"The solution's pricing and customization need to improve."

"I faced a few problems while deploying."

"Morpheus is working hard on creating an integration framework due for release in Q2 2021 which will allow clients to create their own interfaces and integrations into any 3rd party product that has a full-function API. Morpheus is also heavily focussed on enhancing the container management side to compete head-to-head with Openshift and CloudForms in Q3 2021."

"The service is limited and somewhat lacking."

More Morpheus cons

Pricing and Cost Advice

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"The price of Freshservice could improve, it is expensive."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

More Freshservice pricing and cost advice

"Initially, the license may seem like a good deal, but as we grow, it becomes costly."

"The solution is cheaper if you have less number of servers, but it becomes very expensive for a large number of servers."

"Morpheus doesn't directly support cost optimization, but its API integration can facilitate resource optimization. It doesn't dynamically optimize resources like an aeronautic system would; it operates step by step."

"The license is based on the number of virtual machines that Morpheus is managing. So, it is a pay-as-you-grow model."

"Licensing is on an annual basis, and it is upfront for the year. There is no extra cost unless you want additional support or specific deployment packs."

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Top Industries

By visitors reading reviews

Manufacturing Company

University

Educational Organization

Computer Software Company

Manufacturing Company

14%

Computer Software Company

12%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

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What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

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What needs improvement with Freshservice?

See all answers

What do you like most about Morpheus?

The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves.

See all answers

What is your experience regarding pricing and costs for Morpheus?

We've been a Morpheus customer since the early days. I know what they're trying to sell now, and you'd really need a strong use case to justify the cost.

See all answers

What needs improvement with Morpheus?

I think that adding artificial intelligence or a large language model inside Morpheus would be very useful for clients. I would suggest adding integrated tools such as FinOps or other management to...

See all answers

Comparisons

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

VMware Aria Automation vs Morpheus

Compared 18% of the time

CloudBolt vs Morpheus

Compared 11% of the time

Nutanix Cloud Manager (NCM) vs Morpheus

Compared 10% of the time

VMware Cloud Director vs Morpheus

Compared 7% of the time

IBM Turbonomic vs Morpheus

Compared 5% of the time

More Morpheus Competitors

Product Reports

Buyer's Guide

Freshservice

January 2026

Download Freshservice product report

Buyer's Guide

Morpheus

January 2026

Download Morpheus product report

Also Known As

Flint

Morpheus Cloud Management Platform, Morpheus CMP

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Morpheus is a 100% agnostic cloud management platform (CMP) designed from the ground up to unify management of multi-cloud and hybrid IT while empowering DevOps teams with self-service provisioning of bare metal, VM, and container-based application services.

Morpheus Data

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Morpheus CMP, mcdonalds, blackrock, HSBC, astrazeneca, arris, WGU, GBG, pennstate, beyondtrust

Buyer's Guide

Freshservice vs. Morpheus

December 2025

Free Report: Freshservice vs. Morpheus

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