IBM Spectrum Computing and Freshservice compete in IT solutions, focusing on computational infrastructure and IT service management, respectively. Freshservice has the upper hand in overall value due to its advanced integration capabilities despite IBM Spectrum Computing's strength in handling computational tasks.
Features: IBM Spectrum Computing supports complex computational workloads, resource optimization, and data processing efficiency, making it suitable for industries with extensive data demands. Freshservice is recognized for its asset management, ticketing, and automation, enhancing IT service management effectiveness.
Room for Improvement: IBM Spectrum Computing could improve in user-friendliness, streamline its complex setup process, and offer more intuitive tools to reduce deployment times. Freshservice may enhance customization options, expand AI functionalities, and improve handling of large-scale IT environments.
Ease of Deployment and Customer Service: Freshservice offers cloud-based deployment with comprehensive support, leading to faster implementation. IBM Spectrum Computing requires significant technical expertise for deployment and focuses on customization for computational tasks, which extends the setup duration.
Pricing and ROI: IBM Spectrum Computing incurs substantial setup costs, justified by high computational ROI for enterprises needing its capabilities. Freshservice provides a more economical setup with strong ROI due to its efficiencies in IT service management, aligning well with budgets focused on IT services.
| Product | Market Share (%) |
|---|---|
| Freshservice | 0.5% |
| IBM Spectrum Computing | 1.0% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
IBM Spectrum Computing uses intelligent workload and policy-driven resource management to optimize resources across the data center, on premises and in the cloud. Now up to 150X faster and scalable to over 160,000 cores, IBM provides you with the latest advances in software-defined infrastructure to help you unleash the power of your distributed mission-critical high performance computing (HPC), analytics and big data applications as well as a new generation open source frameworks such as Hadoop and Spark.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
