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Freshservice vs IBM Spectrum Computing comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Freshservice
Ranking in Cloud Management
14th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (7th), Project Management Software (10th), IT Asset Management (7th), IT Service Management (ITSM) (5th)
IBM Spectrum Computing
Ranking in Cloud Management
27th
Average Rating
8.2
Reviews Sentiment
5.9
Number of Reviews
9
Ranking in other categories
Hadoop (6th)
 

Mindshare comparison

As of August 2025, in the Cloud Management category, the mindshare of Freshservice is 0.4%, up from 0.2% compared to the previous year. The mindshare of IBM Spectrum Computing is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…
OmarIsmail1 - PeerSpot reviewer
Senior Technical Specialist appreciates intelligent workload management, strong support, and scalability
The best features of IBM Spectrum Computing are common across many of their storage products. The software is solid, meaning that the code is stable. They take business seriously, which is what IBM stands for - International Business Machines. They always maintain a business-oriented approach in their software development. It's not simply clicking through interfaces; in IBM software, they consider their actions, process flows, and workflows around business processes. It requires understanding IBM and their methodology, as the software operates accordingly. I have utilized IBM Spectrum Computing's intelligent workload management feature. We use Insights, which is connected to the cloud. This provides AI capabilities for analyzing the configuration, offering smart recommendations on new code, warning about bugs in current code, and suggesting configuration improvements through its advisor tool. The predictive analytics feature in IBM Spectrum Computing enables optimal software performance through Insights. However, being a storage administrator requires foundational knowledge and understanding beyond these tools. For troubleshooting, it's efficient in spotting bottlenecks, but understanding the terms and metrics is essential as it provides answers that need interpretation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Ability to scan barcodes and a great search feature."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"It allowed the development team to concentrate on the client’s requirements instead."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."
"The workflow and the change management process are valuable."
"The best features of IBM Spectrum Computing are common across many of their storage products."
"Easy to operate and use."
"We are satisfied with the technical support, we have no issues."
"The comparison was challenging, but the IBM Spectrum Scale offered a balanced solution. Our engineers rated itsanalytics capabilities equally high as Pure Storage. For workload management, Spectrum Computing provided effective solutions that met our needs. Workload management is part of a complete solution that uses different tools. There were the cloud and HPC parts; within HPC, there were parts like liquid cooling, simple computing, storage, and orchestration. The orchestration team handled the workload management."
"IBM's ability to cluster compute resources is impressive, with built-in support for scenarios like VR and active-active configurations,"
"The most valuable aspect of the product is the policy driving resource management, to optimize the computing across data centers."
"The most valuable feature is the backup capability."
"Spectrum Computing's best features are its speed, robustness, and data processing and analysis."
 

Cons

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"Freshservice could improve the delegation and workflow management features."
"The round robin ticketing feature that they have is not ideal."
"We'd like better integration with other products."
"It's hard to interact directly with the users themselves."
"In Pakistan, IBM's disadvantage is the lack of OEM support and presence."
"The deduplication software isn't quite up to speed with the market. While IBM has excellent compression technology, specifically on their FlashCore modules, they lag behind competitors such as NetApp in deduplication capabilities."
"The deduplication software isn't quite up to speed with the market."
"We'd like to see some AI model training for machine learning."
"IBM's sales and support structure can be challenging."
"We have not been able to use deduplication."
"Lack of sufficient documentation, particularly in Spanish."
"This solution is no longer managing tapes correctly."
 

Pricing and Cost Advice

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
"The solution has an annual licensing model."
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
"The pricing is reasonable."
"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
"Freshservice price is competitive, it is not more than other solutions on the market."
"The solution may be around 20,000 euros a year."
"This solution is expensive."
"Spectrum Computing is one of the most expensive products on the market."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Educational Organization
9%
University
7%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...
What is your experience regarding pricing and costs for IBM Spectrum Computing?
IBM Spectrum Computing consistently offers competitive pricing. When solutioning new implementations, IBM always presents the best solution and price. In a recent comparison with Pure Storage and N...
What needs improvement with IBM Spectrum Computing?
IBM Spectrum Computing had limitations with remote copy services between head office and disaster recovery sites. In the last year, IBM has improved the code by re-engineering it to policy-based re...
What is your primary use case for IBM Spectrum Computing?
The typical use case for IBM Spectrum Computing is that it's an all-rounder. It can be used in various scenarios, such as the retailer I work for that has batch processing. It's on-demand when perf...
 

Also Known As

Flint
IBM Platform Computing
 

Overview

 

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
London South Bank University, Transvalor, Infiniti Red Bull Racing, Genomic
Find out what your peers are saying about Freshservice vs. IBM Spectrum Computing and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.