We performed a comparison between Freshservice and IBM Spectrum Computing based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"We found the initial setup to be very simple."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"The solution’s timely automated triggers increase our IT team’s productivity."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"There is a nice user interface."
"The most valuable feature is the backup capability."
"We are satisfied with the technical support, we have no issues."
"Easy to operate and use."
"Spectrum Computing's best features are its speed, robustness, and data processing and analysis."
"This solution is working for both VTL and tape."
"The most valuable aspect of the product is the policy driving resource management, to optimize the computing across data centers."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Not integrated with Google."
"Freshservice could improve the delegation and workflow management features."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"A chat bot needs to be added to the portal."
"I am not too happy with the page layout or screen layout since it always looks messy."
"Freshservice could improve the integration with Microsoft Outlook."
"This solution is no longer managing tapes correctly."
"Spectrum Computing is lagging behind other products, most likely because it hasn't been shifted to the cloud."
"We'd like to see some AI model training for machine learning."
"SMB storage and HPC is not compatible and it should be supported by IBM Spectrum Computing."
"We have not been able to use deduplication."
"Lack of sufficient documentation, particularly in Spanish."
Freshservice is ranked 14th in Cloud Management with 29 reviews while IBM Spectrum Computing is ranked 10th in Cloud Management with 6 reviews. Freshservice is rated 8.0, while IBM Spectrum Computing is rated 7.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of IBM Spectrum Computing writes "Provides stable backup for our databases and has good technical support ". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas IBM Spectrum Computing is most compared with Apache Spark, HPE Ezmeral Data Fabric and IBM Turbonomic. See our Freshservice vs. IBM Spectrum Computing report.
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We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
