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Freshdesk vs HappyFox comparison

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Freshworks Logo

Freshdesk

Read 11 Freshdesk reviews
2,816 views|2,125 comparisons
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HappyFox

156 views|124 comparisons
Featured Review
Paulo Roberto Vieira Mendes
Easily connects to folders and devices but lacks ability to change email subject
I am able to use more analytics to track the performance. I also noticed that the overall speed of the platform is improved compared to our last... Read more →
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."
  • "The price could be better, but it's okay. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. There are also additional licensing costs because you need Microsoft Outlook. Each new email account costs around $15 to $19."
  • "The best system plan is enterprise. It costs basically 79 Euros per agent per month when it's billed annually and 95 Euros per agent per month when it's billed monthly."
  • "We use a licensing model only so we pay for the number of agents we have configured in the system only."
  • "Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed."
  • "We pay approximately $70 per agent to use Freshdesk. We have 10 agents, which is approximately $700 or $800 per month. It is a fixed license, there are not any additional fees."

    • More Freshdesk Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Freshdesk?
    Top Answer:Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
    Read all 2 answers   →
    What needs improvement with Freshdesk?
    Top Answer:We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
    Read all 2 answers   →
    What is your primary use case for Freshdesk?
    Top Answer:We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
    Read all 2 answers   →
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    Earn 20 points

    Ranking
    1st
    out of 31 in Customer Experience Management
    Views
    2,816
    Comparisons
    2,125
    Reviews
    10
    Average Words per Review
    784
    Rating
    8.3
    10th
    out of 31 in Customer Experience Management
    Views
    156
    Comparisons
    124
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Freshworks
    Tenmiles
    Overview
    Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
    HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
    Offer
    Learn more about Freshdesk
    Learn More
    Learn more about HappyFox
    Learn More
    Sample Customers
    Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
    Warner Bros., Lowe's, Whirlpool, Kindling, Sennheiser
    Top Industries
    REVIEWERS
    Retailer23%
    Computer Software Company15%
    University8%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider20%
    Energy/Utilities Company5%
    Government5%
    No Data Available
    Company Size
    REVIEWERS
    Small Business60%
    Midsize Enterprise15%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise14%
    Large Enterprise59%
    No Data Available

    Freshdesk is ranked 1st in Customer Experience Management with 11 reviews while HappyFox is ranked 10th in Customer Experience Management. Freshdesk is rated 8.0, while HappyFox is rated 0.0. The top reviewer of Freshdesk writes "Easy to use with great features and helpful technical support". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, ManageEngine ServiceDesk Plus and Zendesk Guide, whereas HappyFox is most compared with .

    See our list of best Customer Experience Management vendors and best Help Desk Software vendors.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.