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Fortinet FortiClient vs KACE Systems Management Appliance (SMA) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Fortinet FortiClient improved productivity, enabled better remote work, reduced costs, and enhanced security despite some unused features.
Sentiment score
7.3
KACE SMA increases efficiency and productivity, offering rapid ROI by streamlining operations and reducing time, costs, and staffing needs.
The VPN performance has a substantial impact on our remote workforce.
Technology Consultant at 1ware
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Avocat at Star Boxes India Pvt Ltd
 

Customer Service

Sentiment score
6.7
Fortinet FortiClient's support is praised for responsiveness but criticized for inconsistency and delayed responses compared to competitors.
Sentiment score
6.6
KACE SMA support is praised for its expertise and 24/7 availability, with occasional room for flexibility improvement.
They initiate the troubleshooting process quickly and resolve issues in a timely manner.
Medical Coder at a tech services company with 1,001-5,000 employees
In 99% of cases, we do not have to do configurations on our own as they are normally handled by their service providers.
Director at a manufacturing company with 11-50 employees
They provide very good support, and an issue I had was resolved quickly over the phone.
Head IT at Burraq Cyber Security Solutions
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
Server Administrator III at a university with 1,001-5,000 employees
The customer service is very good, providing quick customer support in Spanish.
Avocat at Star Boxes India Pvt Ltd
 

Scalability Issues

Sentiment score
7.2
Fortinet FortiClient is scalable, suitable for small to large enterprises, but reviews on ease of scaling are mixed.
Sentiment score
7.2
KACE Systems Management Appliance efficiently supports various organization sizes, excelling in integration, scalability, and comprehensive network management.
We normally take into consideration while installing the product that it can scale up to approximately 20%, but not more than that.
Director at a manufacturing company with 11-50 employees
Most of our clients are using the free version rather than the paid version due to the high range of maximum users available for the free version.
Senior Technical Manager at Flexaccel
I hope Fortinet will start an insider developer program where professionals can provide feedback on new releases to ensure improvements.
Head IT at Burraq Cyber Security Solutions
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Avocat at Star Boxes India Pvt Ltd
We have outgrown the size of one KACE appliance and are now running two.
Server Administrator III at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.9
Fortinet FortiClient is highly stable, with minor issues mostly network-related, and users frequently rate it nine or ten.
Sentiment score
8.1
KACE Systems Management Appliance is praised for its stability, reliability, and efficient performance, with swift recovery during incidents.
Its stability level is excellent.
IT Manager at CNE
I normally get a call within 15-20 minutes after logging a complaint.
Director at a manufacturing company with 11-50 employees
Fortinet FortiClient is a stable product with no glitches or latency issues.
Senior Technical Manager at Flexaccel
 

Room For Improvement

Fortinet FortiClient needs improved management, simplicity, features, compatibility, pricing, connectivity, scalability, authentication, and better support across OS.
KACE Systems Management Appliance struggles with scalability, usability, customization, integration, image deployment, and technical support responsiveness.
FortiClient needs improvement in restricting user information and ensuring more secure customer data to better protect source code and reduce the risk of security breaches.
Head IT at Burraq Cyber Security Solutions
There are advanced features like Zero Trust that I currently do not use but could be beneficial for security.
Senior Manager Tech Compliance at Qenta Inc.
Fortinet frequently releases updates without thorough testing.
Medical Coder at a tech services company with 1,001-5,000 employees
Currently, we have to go into each org to deploy applications when we need them all across the university.
Server Administrator III at a university with 1,001-5,000 employees
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Avocat at Star Boxes India Pvt Ltd
 

Setup Cost

Fortinet FortiClient is cost-effective for basic VPNs, with competitive licensing for advanced features despite recent price increases.
KACE Systems Management Appliance offers cost-effective enterprise solutions, although potentially expensive for small businesses, with no additional feature costs.
FortiClient is a value-for-money product and is not considered expensive compared to similar products on the market.
Global Head of IT Infrastructure at EPL Americas
Justifying the price to clients can be difficult.
Head IT at Burraq Cyber Security Solutions
FortiClient is included in a package with the UTM features, so there is no separate cost for it.
Senior Manager Tech Compliance at Qenta Inc.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
Avocat at Star Boxes India Pvt Ltd
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Server Administrator III at a university with 1,001-5,000 employees
 

Valuable Features

Fortinet FortiClient provides cost-effective, comprehensive security with seamless integration, advanced features, and ease of deployment and management.
KACE SMA offers integrated, centralized IT management for efficient software deployment, asset management, and security with customizable inventories.
The most valuable feature of FortiClient is its high security level.
Head IT at Burraq Cyber Security Solutions
We appreciate its VPN capabilities and the features that offer extra security functionalities like antivirus and malware scanning.
Infrastructure Manager at a retailer with 501-1,000 employees
I strongly recommend this solution, especially for Fortinet customers who use FortiGate or other Fortinet products, as they can easily integrate these features and exchange information seamlessly.
Technology Consultant at 1ware
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Server Administrator III at a university with 1,001-5,000 employees
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Avocat at Star Boxes India Pvt Ltd
 

Categories and Ranking

Fortinet FortiClient
Ranking in Endpoint Compliance
1st
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Endpoint Protection Platform (EPP) (12th), Enterprise Infrastructure VPN (1st)
KACE Systems Management App...
Ranking in Endpoint Compliance
7th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
39
Ranking in other categories
Client Desktop Management (3rd), Remote Monitoring and Management (RMM) (10th), Patch Management (10th), Unified Endpoint Management (UEM) (10th)
 

Mindshare comparison

As of December 2025, in the Endpoint Compliance category, the mindshare of Fortinet FortiClient is 21.3%, down from 31.8% compared to the previous year. The mindshare of KACE Systems Management Appliance (SMA) is 6.7%, up from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Compliance Market Share Distribution
ProductMarket Share (%)
Fortinet FortiClient21.3%
KACE Systems Management Appliance (SMA)6.7%
Other72.0%
Endpoint Compliance
 

Featured Reviews

KL
Senior Technical Manager at Flexaccel
Remote access has become seamless and secure while deployment remains simple for our users
Performance could be improved today. People are now moving toward SASE, which stands for Secure Access, Secure Edge Solution. Fortinet also has that offering, which would be easier since it operates through the cloud, acting as a first line of defense. When the user connects to the internet, they connect to the cloud first for posture assessment and monitoring before connecting to the outside world. The impact is significant because nowadays people are adopting SASE. During COVID time, many users were trying to connect back to their office, causing the performance or CPU utilization of the firewall to increase tremendously, which slowed down performance. I have not worked with endpoint telemetry in Fortinet FortiClient that could have been helpful for threat mitigation.
MH
Server Administrator III at a university with 1,001-5,000 employees
Reliability and adaptability enable efficient application deployment and security management
The best features Quest KACE Systems Management Appliance (SMA) offers include the scripting function, which stands out to me because I can find specific needs and deploy the applications based on those needs. There was a time when scripting really saved me time by allowing me to find specific registry entries and modify them to patch security vulnerabilities. Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before. I really enjoy the security features that are enabled to deploy Microsoft and other vendor patches, which stand out to me as key functionalities.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
11%
Comms Service Provider
8%
Government
6%
University
12%
Government
10%
Non Profit
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise23
Large Enterprise24
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise15
 

Questions from the Community

How does Fortinet FortiClient compare with Open VPN Access Server?
Fortinet FortiClient is a feature-rich solution that is easy to use and deploy without sacrificing safety and security. It has a very fast connection rate and has a built-in VPN. With this solution...
What's the difference between Fortinet's FortiEDR and FortiClient?
I suggest Fortinet’s FortiEDR over FortiClient for several reasons. For starters, FortiEDR guarantees solid protection because it continually scans servers for emerging vulnerabilities, which gives...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
What needs improvement with Quest KACE Systems Management?
I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...
What is your primary use case for Quest KACE Systems Management?
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...
 

Also Known As

FortiClient
Dell KACE Systems Management
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about Fortinet FortiClient vs. KACE Systems Management Appliance (SMA) and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.