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Five9 is a cloud contact center solution that works for inbound, outbound, mixed, and omnichannel contact centers all around the world. Five9, which is powered by Practical AI, allows agents to provide excellent customer service via phone, email, chat, mobile, social media, and more. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
Five9 derives customer intent data to provide agents with next step suggestions before they pick up the phone, while the AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to connect consumers to the proper agent. To triple agent conversation time, four dialing modes can be adjusted to skip no-answers and busy signals. To free up agents for high-value encounters, Five9's IVR with speech recognition can be used for basic client enquiries.
With real-time analytics and dashboards, you can track, evaluate, and report on the contact center's performance, and all interactions are automatically synced with CRM. The contact center can be up and running in days and scaled up or down depending on business needs.
Five9 has many valuable key features. Some of the most useful ones include:
Empower your agents:
Scale your business with AI:
Move faster with the cloud:
Improve efficiency with AI and automation:
There are many benefits to implementing Five9. Some of the biggest advantages the solution offers include:
Five9 is ranked 4th in Contact Center as a Service (CCaaS) while Genesys Cloud is ranked 1st in Contact Center as a Service (CCaaS). Five9 is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Five9 is most compared with Amazon Connect, Cisco Webex Contact Center, NICE CXone, Cisco Contact Center Enterprise and Cisco CCX, whereas Genesys Cloud is most compared with Amazon Connect, Genesys PureConnect, Cisco Contact Center Enterprise, Cisco CCX and Verint Workforce Engagement Cloud.
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