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| Product | Market Share (%) |
|---|---|
| Freshservice | 0.5% |
| Firefly | 0.3% |
| Other | 99.2% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 5 |
| Large Enterprise | 15 |
Firefly offers a comprehensive set of tools designed to enhance productivity and streamline business processes. It delivers valuable features but may require tweaks in some areas to fully optimize its performance for all sectors.
Firefly stands out by providing functionalities that cater to a tech-savvy audience, assisting in managing tasks efficiently. Its flexible integrations and user-oriented features enable it to adapt to specific industry demands, enhancing efficiency and cross-platform collaboration. Feedback highlights areas such as scalability where Firefly could improve, yet it remains a robust resource for professionals seeking reliable technological solutions.
What features define Firefly?In industries like technology and finance, Firefly is often implemented to optimize operational efficiency and facilitate data management. Adaptations in workflow automation have proven beneficial, creating a versatile environment that supports innovation and adaptability in fast-paced sectors.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.