

Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
I have seen a return on investment using Files.com over other methods, saving money and time.
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Files.com's customer support is excellent, second to none.
The tech support team is willing to work directly with clients to connect APIs.
The support provided by SEEBURGER is excellent.
I would rate my experience with the technical support of SEEBURGER Business Integration Suite as 10 out of 10.
From one to ten, the scalability rating is a ten.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
It is easy to scale in a few ways, such as simply onboarding new customers quickly
The scalability depends primarily on the mapping itself, as the connection and file flow are in the cloud.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
SEEBURGER Business Integration Suite is a very stable product, and I haven't noticed any significant drawbacks.
I would rate the stability of SEEBURGER Business Integration Suite as 9 out of 10.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
One area where Files.com can be improved is that it has a very expensive cost model.
Acquiring training documents on a public domain for SEEBURGER is challenging.
The cloud interface is currently too cluttered, especially when creating new transactions from scratch or performing search queries.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
Regarding the pricing of SEEBURGER Business Integration Suite, I would rate it as 7 out of 10.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
It comes pre-loaded with solutions, meaning it is ready to use without requiring significant development.
There is no disturbance in the connections, and it is very clear to check the connection flow with applicable queues.
| Product | Market Share (%) |
|---|---|
| Files.com | 0.7% |
| SEEBURGER Business Integration Suite | 2.5% |
| Other | 96.8% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Midsize Enterprise | 4 |
| Large Enterprise | 38 |
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
With SEEBURGER’s experienced team behind you, and SEEBURGER BIS as the foundation of your hybrid integration strategy, you’re prepared for whatever comes your way – even as your business gains complexity and integration requirements increase.
SEEBURGER Business Integration Suite (BIS) is a unified, agile, secure and scalable platform that solves integration challenges across your business and ecosystem, so that you can make valuable connections between clouds, applications and people.
Our platform provides integration across all scenarios, including B2B/EDI, MFT, API and ERP on-premises, in the cloud and hybrid, in addition to expert support that is unmatched in the industry for your simplest to your most complex integrations.
Your APIs are likely multiplying quickly, and if you’re looking for a solution to manage, secure and scale them properly, you get all of the benefits and less of the hassle with our API Management toolkit.
Bring us your toughest B2B/EDI challenges. We help with difficult onboarding and partner connections, and will save you time and effort to complete complex projects. We make B2B easy with pre-packaged, re-usable content and automation capability, so your team can make the connection, and move on to the next mission.
Simplify your workload with our iPaaS solution. SEEBURGER iPaaS enables your team to save man-hours connecting data, applications and systems, by letting us handle all the time-consuming platform operations. We cover maintenance, updates, security, scalability and more.
Did you know that without managed file transfer (MFT), your company is at greater risk for a data breach? It’s as simple, and as dangerous, as that. The security and control you get with our centralized, easy-to-use solution ensures less risk for the company, and more sleep at night for you.
Our customers say it best! Check out our reviews you’ll see that SEEBURGER’s rock-solid, built-from-the-ground-up platform, is combined with an expert team, and stellar service. We power your connections, future-proof your vision and give you a competitive edge.
We monitor all Managed File Transfer (MFT) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.