

Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Files.com saved our time and our resources.
I have seen a return on investment using Files.com over other methods, saving money and time.
We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us an average of 24 days in the whole year from a work perspective, which is equivalent to a saving of £19,000.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
The documentation is incredible, and their willingness to expand upon existing features or implement new features based on requests is an incredible value.
Files.com's customer support is excellent, second to none.
The support provided by SEEBURGER is excellent.
I would rate my experience with the technical support of SEEBURGER Business Integration Suite as 10 out of 10.
From one to ten, the scalability rating is a ten.
Since starting to use it, it has been growing with us, managing increased connections and data payloads effortlessly.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
The scalability depends primarily on the mapping itself, as the connection and file flow are in the cloud.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
It maintains 100% uptime.
As far as uptime and reliability, it has been excellent.
SEEBURGER Business Integration Suite is a very stable product, and I haven't noticed any significant drawbacks.
I would rate the stability of SEEBURGER Business Integration Suite as 9 out of 10.
Some UI functionalities, including file automations, could have a richer set of commands for scripting improvements and better visualization for building automations.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
Acquiring training documents on a public domain for SEEBURGER is challenging.
The cloud interface is currently too cluttered, especially when creating new transactions from scratch or performing search queries.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Regarding pricing and setup costs, they have been favorable for our size, with minimal setup involved since it is a SaaS-based system, and licensing is straightforward and easy to manage.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
Regarding the pricing of SEEBURGER Business Integration Suite, I would rate it as 7 out of 10.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
It comes pre-loaded with solutions, meaning it is ready to use without requiring significant development.
There is no disturbance in the connections, and it is very clear to check the connection flow with applicable queues.
| Product | Mindshare (%) |
|---|---|
| Files.com | 1.4% |
| SEEBURGER Business Integration Suite | 3.4% |
| Other | 95.2% |

| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 7 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Midsize Enterprise | 4 |
| Large Enterprise | 38 |
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
SEEBURGER Business Integration Suite is a versatile platform supporting multiple integration patterns with rich adapters and easy Java coding, known for fault tolerance and seamless SAP integration.
SEEBURGER offers extensive EDI capabilities and adaptability across protocols. The platform provides tools for entity flow, data mapping, message tracking, and high-volume performance. Appreciated for reliability, scalability, and automation, it enables independent adaptation, maintaining stability in efficient data communication. However, handling large datasets can be challenging. Users desire improved cloud and API integration, enhanced error handling, and more accessible training resources. Frequent updates and new features are valued, but customization can be slow, and support experiences are inconsistent.
What are the most important features of SEEBURGER Business Integration Suite?In industries, SEEBURGER is used for EDI transactions, partner communication, and data integration. Organizations benefit from scripting, process monitoring, certifications, and secure transfers like AS2 and SFTP, facilitating data conversion and internal connections. Implemented on-premises and in the cloud, SEEBURGER adapts to custom business processes.
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