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Files.com vs Thru comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
5th
Average Rating
9.0
Reviews Sentiment
6.2
Number of Reviews
35
Ranking in other categories
No ranking in other categories
Thru
Ranking in Managed File Transfer (MFT)
17th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 1.2%, up from 0.3% compared to the previous year. The mindshare of Thru is 1.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Mindshare Distribution
ProductMindshare (%)
Files.com1.2%
Thru1.9%
Other96.9%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
reviewer1090674 - PeerSpot reviewer
Business Analyst at a media company with 1-10 employees
Scalable, reliable, and excellent support
I have been using Thru for approximately two years The stability of Thru is very good. Thru is a scalable solution. We have approximately 50 people using this solution. The technical support from Thru is great. I rate the support of Thru a five out of five. Positive The initial setup of Thru…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Files.com has positively impacted my organization by improving compliance and client satisfaction, as it allows us to very quickly add customers."
"Files.com is definitely a time saver."
"Files.com has positively impacted our organization by ensuring that our FTP and SFTP protocols are more consistently firing, with fewer issues of files not going where they are supposed to, saving approximately 100 hours of labor over the last year and a half and decreasing support tickets by 98%."
"Files.com is expected to have a meaningful positive impact on our organization in several key areas, including improved operational efficiency, strong compliance and risk management, enhanced client confidence and satisfaction, and stability for growth."
"Files.com has impacted my organization positively by being very reliable and user-friendly, and I love how they deactivate users for you, so I don't have to go around chasing license seats and worrying about spending for seats that aren't actually being used."
"Files.com has impacted my organization positively because, without them, we wouldn't be able to do many of the secure file transfers we need to do, especially as a financial institution."
"Files.com has positively impacted my organization because we rely on this product heavily and it is something that we do not think about because it works; it simply works."
"Files.com has positively impacted my organization as we currently host our own FTP and SFTP server, which has many issues, including maintenance and stability."
"The technical support from Thru is great."
"The stability of Thru is very good."
 

Cons

"Files.com meets most of our needs, particularly around security and file management, but we see room for improvement with advanced search and filtering, enhanced reporting analysis, and work customization."
"The improvement I believe can be made to Files.com involves having the ability for group admin to have more user access and permission access to add users and delete users."
"One improvement that could be a nice addition would be some level of integration of Files.com into Microsoft 365 applications to make it easier for end users to use it as a file-sharing tool."
"In terms of improvement, I would say the navigation on the user experience could be improved because there is so much within the platform that I know we do not fully use, and part of that might be that it is a little bit tricky to find."
"A return on investment has not been seen in terms of money or time saved or fewer employees needed."
"One improvement I would suggest for Files.com is that the documentation for certain APIs is a little vague and unclear."
"One area where Files.com can be improved is that it has a very expensive cost model that does not have a lot of flexibility in it compared to other similar products."
"The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly."
"The initial setup of Thru needed an engineer to be involved."
"We purchased the basic solution, only to realize that there is an add-on model that would allow us to manage workflows automatically. However, it was very expensive, so we did not use it."
 

Pricing and Cost Advice

Information not available
"Overall, the price of the solution is good for what it does, but when you want to add some features it can get expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
39%
Wholesaler/Distributor
12%
University
7%
Real Estate/Law Firm
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing is that they are up to the mark, but we would be happy if they came down on what they are charging now. As a customer, we always expect a good ...
What needs improvement with Files.com?
There is nothing I wish Files.com did better at this time. There are no needed improvements, even small things or nice-to-have features that I can identify.
What is your primary use case for Files.com?
My main use case for Files.com is that we transfer files from our company to our external customers back and forth. This is our main use, but we also use it internally for transferring files as wel...
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Comparisons

 

Interactive Demo

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Overview

 

Sample Customers

Information Not Available
Dell EMC, Plus 500, Manhattan Associates, NetworkRail, Blackbaud, AB InBev, Blackwoods, Sage, Crocs
Find out what your peers are saying about Fortra, BMC, IBM and others in Managed File Transfer (MFT). Updated: June 2026.
900,644 professionals have used our research since 2012.