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2018-11-25T07:42:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with SEEBURGER Business Integration Suite?

Please share with the community what you think needs improvement with SEEBURGER Business Integration Suite.

What are its weaknesses? What would you like to see changed in a future version?

18
PeerSpot user
18 Answers
VARUNKUMAR - PeerSpot reviewer
Mgr Value Chain Integration/EDI at a non-tech company with 10,001+ employees
Real User
Top 5Leaderboard
2022-06-19T05:54:03Z
19 June 22

At this moment, everything is working fine. When we are talking to them, when we are trying to bring all this mapping in-house, right now, SEEBURGER is doing everything for us. However, when we are thinking of going onto the cloud, so they are not using any of AWS or Azure which are more stable. They have their own private cloud. That's the reason we did not go ahead with managing everything by ourselves or moving into the cloud. They said that they're going to be doing it within the next two years, having access to Azure and AWS. That would be something we would like to see.

LK
IT Business Analyst at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
2021-06-17T22:30:00Z
17 June 21

The cost models have room for improvement. There are different licensing models between Europe and the USA, which is something that I don't understand. This is an aspect that needs to be improved. Java is very old technology and they should move away from it, to anything that's better.

PeerSpot user
Software Engineer at a financial services firm with 1,001-5,000 employees
Real User
Top 10
2021-04-21T09:41:00Z
21 April 21

We occasionally get ZIP files. Sometimes the ZIP file has one file inside of it, and sometimes the ZIP file might have 30 files inside of it. We have been working with SEEBURGER to enhance their PKUNZIP process to be able to unzip multiple files in a single workflow instead of just one file. This is still something that is in process.

Oliver Rupprecht - PeerSpot reviewer
IT Business Integration at ams OSRAM
Real User
Top 20
2021-03-08T16:18:00Z
08 March 21

All the topics we've identified have been placed on the SEEBURGER roadmap already. Our company is part of the SEEBURGER customer advisory board where some customers have been asked to give feedback. We give very open feedback to SEEBURGER, telling them what is not working properly. And all of our topics are already on the roadmap. They are close to their customers and try to fulfill their needs. Whatever needs to be improved will be there within one of the next service packs. Among the things we have requested are improvements in the user interface and improvements that would be implemented by completely new modules or improvements in their Cloud Services. For example, because we are a global-facing company, we've recognized that we not only need some well-known e-invoicing mechanisms available over the SEEBURGER Cloud, but we need many. Even if there are smaller ones which are not well-known, the expectation is that SEEBURGER can provide them to us. SEEBURGER responded to that demand and provided services for countries where they've not had this before. The feedback on usability topics has been converted by SEEBURGER into improvements. We see them coming, step-wise, with each and every service pack.

RL
Sr. Software Engineer at a retailer with 1,001-5,000 employees
Real User
2020-11-15T06:39:00Z
15 November 20

The West Coast was thinking that SEEBURGER BIS would convert my maps, then they would own the process. The problem: There are times that we have to change dates or something in the map to facilitate what the business is looking to do for a partner. So, it turned out after much bellyaching on my part that this couldn't be done. So, I don't know if we can have a cloud solution and still own the maps. I think they are going towards that direction. We are looking to possibly have them host the server, but then the fees will go up.

Martino Marcil - PeerSpot reviewer
Senior Manager at a manufacturing company with 10,001+ employees
Real User
Top 20
2020-11-12T09:20:00Z
12 November 20

The integration is not so excellent. While I'm not saying there is a problem, there is no pattern. When we start a new project, we have to work with new people and processes every time. The technical side of their system is very good, but their change process is not repeatable. It needs to be rebuilt each time.

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Jay Thakkar - PeerSpot reviewer
Senior Integration Analyst at Ingram Micro Inc.
Real User
Top 20
2020-11-12T09:20:00Z
12 November 20

There are a lot of things that can be improved. One would be integration of the different products into one. Today they have their API management tool, they have the SEEBURGER legacy front end, and the entire BIS. In the BIS, if I want to have some API functionalities, that is a separate tool. The integration between the API tool and the BIS is not that straightforward. If they were to combine these tools and give us one suite, that would be helpful. Today I have a lot of partners onboard. I have something like 50,000 partners doing API transactions. If I want to introduce a new tool for API management, I have to do a lot of workarounds. But if it were integrated well within the existing suite, it could be straightforward for me. I would not have to reach out to all those partners and request that they change something. I could deal with that internally, within the suite itself. There are a few capabilities that have come out a little late. TIBCO introduced its container edition way back. It's been on the market for three or four. SEEBURGER is only in the initial phase of 6.7. If SEEBURGER could come up with and adopt changes really quickly, that would be better. Their ability to future proof our business really depends on what sort of development they do and how fast they adopt changes. They are a little slow in releasing newer features. We are hopeful that SEEBURGER will change their internal processes to adopt changes a little quicker.

Ruben Alvarez - PeerSpot reviewer
EDI Analyst at Faurecia
Real User
Top 20
2020-10-29T10:12:00Z
29 October 20

There are a lot of service packs during the year. I know that part is the process for updating features, but sometimes it's difficult to update service packs every month.

Hovik Abrahamyan - PeerSpot reviewer
IT Director, Business Applications Technical Services and Integration at a manufacturing company with 10,001+ employees
Real User
Top 20
2020-09-27T04:10:00Z
27 September 20

They have room to grow with the newest technologies. We are a little locked in with understanding the errors that we receive. We are working with their support to prevent these issues when they come into the database. We use a SQL database and believe they can do better when it comes working with large databases. We have had few instances where the system is hanging, which are most likely from the database. We are working with their support to find out the problem and fix their system. We have tried to use their notification system to prevent these issues, but they need to improve their monitoring system.

JK
EDI Manager at a transportation company with 5,001-10,000 employees
Real User
2020-07-22T08:17:00Z
22 July 20

API connectivity needs improvement as well as the GUI. The GUI hasn't changed that much in 10 years, but of course, that's already been updated. I would say I'm excited about the screenshots but that's about it.

Nigel Mills - PeerSpot reviewer
Team Lead at a transportation company with 201-500 employees
Real User
2020-03-16T06:56:00Z
16 March 20

For the area that we've used them for so far, I don't really see any way that they can make it easier. I can't say enough about how they have delivered exactly what they said that they would, and for the cost and in the time that they said it would take. They're bang-on there.

RB
EDI Competency Manager North America at a retailer with 10,001+ employees
Real User
2019-12-12T07:48:00Z
12 December 19

It's rather difficult to understand, from the application, what's broken and why it doesn't work. We typically need to get support from them directly, and it's usually in a consulting role, to fix issues. Also, the training they provide is not really adequate. They sell you things that you can use to design things in your own way. To get them to show you how those work is very difficult. To get them to explain how their application works sometimes is difficult (depending on the customization that was done) I would like to see them build training courses and I would have no issue paying for them. Everything I know about the application is self taught. In addition, if we ask one consultant, we get one answer and if we ask a different consultant, we get a totally different answer. If we ask someone in Europe, even within the same company, we get a different answer again. They're not globally aligned in terms of what their application does and how it's actually installed. Depending on who you talk to, you get a different answer. You could say each consultant or software engineer has their own way of implementing BIS. They could do a better job if they collaborated more internally and talked to the customers and asked questions so that we could give them examples and tell them where they could do better. Also, their release strategy, in terms of number of updates, is very demanding; it's very quick. SEEBURGER releases an update every month, if I'm not mistaken. It would be nice if they could do semi-annual releases that are not really needed. If something is broken, you can always ask them to provide a hotfix. We can't keep up with the number of patches they have (even though we may not need it). Every time they send a patch, we have to retest everything. They could improve the frequency of their patches and maybe provide a procedure to test everything so that we don't spend hours or days validating their latest update. We don't know what that patch is going to do. We have to test it and we need a team to test it. It's something that we do overnight. We have to check every adapter, every process row, all the modules in their solution.

VT
Business Analyst Manager at a healthcare company with 201-500 employees
Real User
2019-10-28T06:34:00Z
28 October 19

There might be some improvements they could make to the portal, but they're not anything that stops me from working.

AH
Integration Team Lead at Wincanton
Real User
2019-09-27T04:38:00Z
27 September 19

There are some aspects of the front-end GUI, the actual queries that you use, that could be improved. They're all very minor to be honest. It's quite a nice modular system. It fits together quite well. The changes would be to the usability of the system at the front-end. It's not the underlying processing function of the system. It's how we maintain things and being able to see what's going on.

JD
Analyst at a retailer with 10,001+ employees
Real User
2019-09-12T09:06:00Z
12 September 19

We haven't really found that the solution's unified code base helps with problem resolution. Because it's a code-based system, we don't have much access to the logs or what's happening. So we have to log a ticket with SEEBURGER. We only get a message that something has failed. Sometimes the message is in German and it's very generic, very high-level. That could be improved, to see what's wrong, because often, it can be data-related but we have to open a ticket with SEEBURGER for them to tell us exactly what the issue is. The error-tracking could be improved. That's a big thing. A customer will tell us they have an issue and we have to find out why it failed, because often it is a data-related issue. Maybe a field is too long or too short. I would like us to be able to be more self-sufficient. But I understand it's a cloud-based solution, so they have to own it. It's a shared system with other customers.

NS
Integration Specialist at a logistics company with 10,001+ employees
Real User
2019-09-05T05:37:00Z
05 September 19

We wanted to use API. We were told that in 6.52 we could use API management. Later on, we found that API management wasn't that completely integrated into the 6.52 solution, and if you wanted to have the whole API suite you might have to go to 6.7, the latest one. We are waiting for that. There is talk that next year we might try to migrate to 6.7. Migration is not an issue on our side, but it's the customer migration which takes a lot of time. That involves a lot of concern and hard work because we have to have the customers onboarded as well and they need to do some testing. It's always really hard to get the customers to find time for that.

Richard Lehane - PeerSpot reviewer
Head of IT at a pharma/biotech company with 201-500 employees
Real User
2019-08-28T10:58:00Z
28 August 19

The speed of development needs improvement. If you acquire any customization, it can be a slightly slow process. I would like to see more flexibility around customizations. The time frame right now depends on the sophistication and customization, but we have to go through a process of getting them to develop, implement, and test it. This might take a couple of weeks. If it was a simpler system to customize, the time could probably be cut by half or down by even 25 percent of what it would normally take.

Evan Meyer - PeerSpot reviewer
Application Manager - EDI at a transportation company with 1,001-5,000 employees
Real User
2018-11-25T07:42:00Z
25 November 18

The BIS Front End needs a little bit of refreshing, especially when it comes to setting up new trading partners and trading partner agreements or transactions. It can be a bit clumsy to copy and rename and then go in and modify. That could be improved a little bit. Also, on the server side, there are a lot of administration and configuration files that you need to go in and do maintenance on. You have to find them in a certain folder so it's very error-prone and it can be a little time consuming unless it's documented. They could pull some of those individual configuration files into the product itself where there's a better user interface for that. In terms of adding features, they've recently talked about a few. One is a way to manage your web services or your APIs. That would be a big help because, right now, we have four web services and there's quite a lot of setup to each. They're in different areas within SEEBURGER Business Integration Suite (BIS). It's my understanding that they're going to be able to pull that together so you can view that entire setup in a more streamlined manner. That's something we're looking forward to.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jun 19, 2022
Hi Everyone, What do you like most about SEEBURGER Business Integration Suite? Thanks for sharing your thoughts with the community!
2 out of 18 answers
Evan Meyer - PeerSpot reviewer
Application Manager - EDI at a transportation company with 1,001-5,000 employees
25 November 18
One of the things that SEEBURGER always touts is their ability to do "any to any" formatting... it doesn't matter if you want to take a CSV file or an XML file or a flat file or a PDF file or a structure EDI file; you can transform it from one format to another - any to any or even to the same format - which is a really nice feature.
Richard Lehane - PeerSpot reviewer
Head of IT at a pharma/biotech company with 201-500 employees
28 August 19
What would have been a manual process of transmitting data items around between us and third-parties has been automated. SEEBURGER BIS handles the automation and mapping side of the communications. The automation, along with the efficiency around time and cost, has improved our organization. Around 20,000 messages a month have been automated. These typically would be financial/order transactions and confirmations in invoicing that have been automated.
Ariel Lindenfeld - PeerSpot reviewer
Director of Content at PeerSpot (formerly IT Central Station)
Jan 25, 2022
Let the community know what you think. Share your opinions now!
2 out of 3 answers
PeerSpot user
Senior B2B Integration Specialist at a financial services firm with 10,001+ employees
23 April 17
First, how well does it fit my B2B requirements out of the box? B2B Middleware is not something you could just buy off the shelf. It requires significant technical knowledge, as well as a very specialized knowledge of your business processes and requirements to formalize a solution that will work for company. Most middleware solutions are more a suite of tools, services and adapters, coupled together by ESB engines. Does this particular suite (or the number of addons you may have to add) cover the full scope you will need? What effort (infrastructure provision, software installation, configuration, and additional development) will it take)? How available are the people and resources for this effort? Does the solution cover all the communications/transport protocols and data types that I need to communicate with my internal and exteral vendors? What are the available data transformation tools like? How difficult is it to onboard my trading partners with this solution? Does it take the ever increasing scope of security and flexibility demands into account? And last, but not least, what expertise is available out there to help build my solution and keep it going?
24 March 21
As an architect, I prefer open source integration solutions because they very often set the future standards and do not depend on a particular supplier.
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