F5 BIG-IQ vs PagerDuty Operations Cloud comparison

Why PeerSpot?

F5 and PagerDuty are both solutions in the Process Automation category. F5 is ranked #26 with an average rating of 7.0, while PagerDuty is ranked #3 with an average rating of 8.6. F5 holds a 1.0% mindshare in PA, compared to PagerDuty’s 0.7% mindshare. Additionally, 75% of F5 users are willing to recommend the solution, compared to 99% of PagerDuty users who would recommend it.

F5 BIG-IQ

Read 15 F5 BIG-IQ reviews

2,008 Views
2,008 Comparison Views

75% willing to recommend

PagerDuty Operations Cloud

Read 101 PagerDuty Operations Cloud reviews

10,937 Views
1,203 Comparison Views

99% willing to recommend

F5 BIG-IQ

PagerDuty Operations Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and F5 BIG-IQ operate within the incident management and network traffic management sectors, respectively. PagerDuty holds an advantage in incident alerting and response times.

Features: PagerDuty Operations Cloud excels in real-time alerting, automatic escalation, and integration with multiple monitoring tools, enhancing coordination and response efficiency. F5 BIG-IQ provides centralized management for F5 devices, robust application security, and performance features optimized for network traffic handling and application delivery.

Room for Improvement: PagerDuty Operations Cloud could benefit from enhanced reporting, reduction in alert noise, and more AI integration in monitoring. F5 BIG-IQ requires improvements in multi-vendor environment integration, automation features, and simplifying user interface design for ease of management.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud offers various flexible deployment options and is praised for responsive customer service, though some users suggest minimizing response delays. F5 BIG-IQ is primarily on-premises or private cloud-based, with centralized device management and reasonable pricing, although operational management can be complex.

Pricing and ROI: PagerDuty Operations Cloud is cost-effective for large enterprises despite being expensive for smaller teams, offering significant ROI by minimizing downtime. In comparison, F5 BIG-IQ has a straightforward licensing structure with reasonable pricing for F5 management, though users seek more competitive pricing strategies.

To learn more, read our detailed F5 BIG-IQ vs. PagerDuty Operations Cloud Report (Updated: September 2026).

Buyer's Guide

F5 BIG-IQ vs. PagerDuty Operations Cloud

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

26th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in Process Automation

3rd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

101

Ranking in other categories

IT Alerting and Incident Management (1st), AIOps (3rd), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of F5 BIG-IQ is 1.0%, up from 0.4% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	0.7%
F5 BIG-IQ	1.0%
Other	98.3%

Process Automation

Featured Reviews

Bikale Kassu

Manager for Implementation and Administration at a financial services firm with 10,001+ employees

Has faced challenges with visibility and technical support but allows centralized management of multiple sites

The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the security part, it is difficult to present to our management, so we have to capture it and prepare manual reporting options rather than getting them directly from the system. The automation part in F5 BIG-IQ is limited; we are still using it only for load balancing for some services. We haven't integrated it with our Accesso or implemented any automation options. The setup process for F5 BIG-IQ would rate a five out of ten.

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reviewer2879727

Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees

Unified incident response has reduced alert noise and improves on-call focus and coordination

PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."

"Overall, this is a good solution and I would recommend it but they need better integration with VAS."

"Their technical support is perfect, they were so supportive, the guys are great and they would do anything for you."

"F5 is a leader in this space and this is a solution that I recommend."

"The product is excellent."

"F5 BIG-IQ has always provided us with great support."

"The customer service is great."

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."

More F5 BIG-IQ pros

"The real-time notification is top-notch, and critical warnings reach the right person right away without delay."

"The SMS pages and the mobile application are pretty much the top two features."

"Having a tool like PagerDuty to support us from that standpoint is really key, so that we can perform well when we have issues."

"PagerDuty Operations Cloud was really an important key for us to maintain the product and ensure that we were always connected with our customers while continuing our lives outside of work."

"Because of the alert mechanism, our support technicians are prompted about support cases at risk."

"PagerDuty Operations Cloud is a great tool that saves time and is worth starting to use."

"Without PagerDuty Operations Cloud, we used other tools including CloudWatch alerting, but that did not help to resolve the issue; however, with PagerDuty Operations Cloud, I think it pointed the exact root cause, including which service is failing, based on PagerDuty Operations Cloud scripting."

"Now, we don't have to think about it; we can simply set it up in PagerDuty and it works, with the escalation and everything still functioning reliably based on the configuration we set up six months to one year ago."

More PagerDuty Operations Cloud pros

Cons

"The solution should improve pricing. It's expensive in comparison to other American solutions."

"For us, right now, F5 is too expensive."

"Integration with VAS is something that they need to work on."

"For stability, F5 BIG-IQ rates a two or three because currently we are integrating it with our third party as a port forwarding service. We created many VIPs, but on average, weekly, we lose three to five connections, making the troubleshooting part a headache for us."

"The solution's rSeries has been made free, and iSeries should be made free as well."

"They could use YAML or JSON if they wanted to make it a little bit easier for us."

"I would like the product to be cheaper."

"If they had a GUI interface for creating security rules then it would make it easier."

More F5 BIG-IQ cons

"PagerDuty's webhooks need some improvement."

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"Smartphone App can be flaky sometimes."

"I can only suggest cosmetic improvements to the recorded voice when responding to a page. It should be less angry."

"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

"I would rate PagerDuty Operations Cloud six out of ten because I believe you can add more features to make the platform even better."

"There is room for improvement with the time schedule."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"F5 BIG-IQ is a cheap solution."

"I would like the product to be cheaper."

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"Users have to pay an annual subscription fee for the solution's iSeries."

"There is a license needed to use PagerDuty."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The cost is based on the package you select."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"The pricing may be about $1,000 per user."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Construction Company

Comms Service Provider

Healthcare Company

Outsourcing Company

11%

Financial Services Firm

11%

Performing Arts

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	25
Large Enterprise	79

Questions from the Community

What is your experience regarding pricing and costs for F5 BIG-IQ?

From the pricing perspective, F5 BIG-IQ rates an eight out of ten as it's reasonably priced.

See all answers

What needs improvement with F5 BIG-IQ?

See all answers

What is your primary use case for F5 BIG-IQ?

Currently for WAF, we are moving to another device, F5. We are not using Imperva. F5 BIG-IQ is the Web Application Firewall we're currently using, but regarding the Imperva products, now we are flo...

See all answers

What is your experience regarding pricing and costs for PagerDuty?

I am not current on what the current pricing is for PagerDuty Operations Cloud, but I assume it is per seat and per responder.

See all answers

What needs improvement with PagerDuty?

The users would complain that they always had a hard time maintaining their schedules, their escalations, and installing the app. I got a lot of complaints from the people that responded to pages r...

See all answers

What is your primary use case for PagerDuty?

The usual use cases for PagerDuty Operations Cloud include incident management. I ran the infrastructure teams and SRE, so the primary use case was incident management and spinning up RCAs, trackin...

See all answers

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Product Reports

Buyer's Guide

F5 BIG-IQ

October 2026

Download F5 BIG-IQ product report

Buyer's Guide

PagerDuty Operations Cloud

September 2026

Download PagerDuty Operations Cloud product report

Overview

F5 BIG-IQ simplifies the centralized management of BIG-IP appliances, providing load balancing and application firewall services. It ensures efficient large-scale operations and is user-friendly, enhancing seamless configuration migrations.

F5 BIG-IQ is designed for organizations seeking to manage multiple F5 appliances through a single interface, offering solutions for load balancing, web application security, and policy migration. Suitable for on-premises or cloud deployments, it caters to service providers and data centers. While some users suggest improvements in GUI usability and performance optimization, F5 BIG-IQ effectively supports web and email security, internet banking, and SSL operations. The GUI is appreciated for ease of use by network-savvy engineers, though dashboard functionality could be enhanced.

What are the standout features of F5 BIG-IQ?

Load Balancing: Manages traffic distribution efficiently across multiple servers.
Centralized Management: Streamlines control of F5 appliance settings from a single location.
Application Firewall: Offers robust protection for web applications against threats.
Seamless Configuration Migration: Allows easy transfer of configurations between devices.
Scalability: Supports operations on a large scale without compromising performance.

What benefits should users expect when evaluating F5 BIG-IQ?

User-Friendliness: Intuitive design for network experts, reducing the learning curve.
Error Reduction: Minimizes errors in policy management, leading to smoother operations.
Efficient Integration: Integrates with existing infrastructure, enhancing workflow continuity.
Cost-Effectiveness: Provides value by optimizing resource allocation and management.

F5 BIG-IQ is implemented across service providers, data centers, and diverse industries for robust load balancing and application security. It handles internet-facing web application security, supports SQL policy management, and enables efficient collaboration with F5 teams. Numerous organizations apply it for internet banking security, email protection, and spearhead SSL transactions, benefiting from its capacity to adapt to rapidly changing requirements.

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Sample Customers

Information Not Available

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

F5 BIG-IQ vs. PagerDuty Operations Cloud

September 2026

Free Report: F5 BIG-IQ vs. PagerDuty Operations Cloud

Find out what your peers are saying about F5 BIG-IQ vs. PagerDuty Operations Cloud and other solutions. Updated: September 2026.

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