PagerDuty Operations Cloud and F5 BIG-IQ compete in the incident management and network management category. Based on data comparisons, PagerDuty appears to have an advantage due to its extensive alerting capabilities and strong customer support.
Features: PagerDuty Operations Cloud includes robust incident management with flexible scheduling, notification customization, and integration with various monitoring tools. It stands out with efficient alert routing and escalation, as well as its stability and responsive support. F5 BIG-IQ features centralized management, load balancing, and advanced features like AFM and Global DNS. It offers comprehensive control over BIG-IP devices and is particularly advantageous for engineers with networking expertise.
Room for Improvement: PagerDuty could improve its integration options and customizable notification handling, with additional enhancements in time zone management, analytics, and machine learning capabilities. F5 BIG-IQ users request a more intuitive setup, enhanced automation, and better integration possibilities with non-F5 solutions. Simplifying interfaces for both products could increase accessibility for broader user bases.
Ease of Deployment and Customer Service: PagerDuty is predominantly deployed on the public cloud, with feedback highlighting ease of use and highly responsive support, ensuring quick solutions. F5 BIG-IQ is commonly used on-premises, appreciated for its supportive guidance through complex configurations, yet there is noted room for improving deployment simplicity.
Pricing and ROI: PagerDuty offers a scalable pricing model with varied plans to meet organizational needs. Though some perceive it as costly, users find the features justify the expense, with significant ROI from reduced downtime and efficient alert management. F5 BIG-IQ's cost-effective approach includes device management-friendly licensing, delivering ROI via centralized management and reduced error rates.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 0.3% |
| F5 BIG-IQ | 0.4% |
| Other | 99.3% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 3 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
F5® BIG-IQ® Centralized Management provides a unified point of visibility and control for the entire F5 portfolio, ensuring administrators remain aware on the pulse of F5 devices, modules, and licenses and enabling them to deliver optimal application availability, performance, and security.
BIG-IQ manages policies,licenses, SSL certificates, BIG-IP images, and configurations for F5 appliances and for the following BIG-IP moduals across hardware and virtual editions:
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
