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F5 BIG-IQ vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

F5 BIG-IQ
Ranking in Process Automation
27th
Average Rating
7.4
Reviews Sentiment
6.0
Number of Reviews
15
Ranking in other categories
No ranking in other categories
PagerDuty Operations Cloud
Ranking in Process Automation
5th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
52
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (7th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.8%, up from 0.2% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud0.4%
F5 BIG-IQ0.8%
Other98.8%
Process Automation
 

Featured Reviews

Bikale Kassu - PeerSpot reviewer
Manager for Implementation and Administration at a financial services firm with 10,001+ employees
Has faced challenges with visibility and technical support but allows centralized management of multiple sites
The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the security part, it is difficult to present to our management, so we have to capture it and prepare manual reporting options rather than getting them directly from the system. The automation part in F5 BIG-IQ is limited; we are still using it only for load balancing for some services. We haven't integrated it with our Accesso or implemented any automation options. The setup process for F5 BIG-IQ would rate a five out of ten.
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"F5 is a leader in this space and this is a solution that I recommend."
"F5 BIG-IQ reduces the propensity for error."
"We use this solution on a daily basis, and it is very stable."
"The GUI is fine, at least from an engineer's perspective."
"The most valuable features are load balancing and WAF."
"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."
"We mainly use F5 BIG-IQ to protect our web-based applications, such as our email and website, so we use it as a web-based application firewall for those services."
"Scalability: To move from larger boxes to smaller boxes, along with virtualization. So, we are not locked into a particular size."
"The best features that PagerDuty Operations Cloud offers are that it is user-friendly, the design is scalable, and it is quite easy to use for a newbie as well."
"PagerDuty Operations Cloud has positively impacted our organization by ensuring that our banking applications, which operate 24/7, remain functional and efficient, contributing to better service availability."
"Its alerting capabilities, simple user interface, stability and functionality is exactly what we need."
"PagerDuty let us set up rosters based on our shifts, assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered, and it makes it easy to access an agent via mobile phone."
"Our company has already achieved ROI because different tools can alert to a single system and that is very efficient."
"It allows us to provide better customer support."
"It has scaled well for us."
"While using PagerDuty hasn't resulted in a decrease in issues, it has allowed us, in combination with the monitoring systems, to know about issues before customers are alerting us."
 

Cons

"Integration with VAS is something that they need to work on."
"Sometimes the solution does not work."
"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi."
"I had trouble with high availability deployment in my environment."
"For us, right now, F5 is too expensive."
"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."
"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."
"From a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations."
"In terms of witnessing an ROI, no one has really done that level of due diligence."
"If I can avoid the 2 AM phone calls that would be perfect but I know that's not possible."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"PagerDuty can improve the integration with Terraform."
"They could include incident merging and alert grouping features in the product."
"Even though PagerDuty Operations Cloud is a strong platform, many things can be improved."
"Because of the way you have to structure the rosters, if an engineer has to go on leave, you can't just go in and reassign or take this person out of all of the different rosters that they're in."
"There is room for improvement with the time schedule."
 

Pricing and Cost Advice

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."
"Users have to pay an annual subscription fee for the solution's iSeries."
"F5 BIG-IQ is a cheap solution."
"I would like the product to be cheaper."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"The pricing may be about $1,000 per user."
"The cost is based on the package you select."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The price is very high."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Marketing Services Firm
12%
Construction Company
8%
Comms Service Provider
7%
Performing Arts
16%
Financial Services Firm
10%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise14
Large Enterprise31
 

Questions from the Community

What is your experience regarding pricing and costs for F5 BIG-IQ?
From the pricing perspective, F5 BIG-IQ rates an eight out of ten as it's reasonably priced.
What needs improvement with F5 BIG-IQ?
The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the...
What is your primary use case for F5 BIG-IQ?
Currently for WAF, we are moving to another device, F5. We are not using Imperva. F5 BIG-IQ is the Web Application Firewall we're currently using, but regarding the Imperva products, now we are flo...
What is your experience regarding pricing and costs for PagerDuty?
Regarding pricing for PagerDuty Operations Cloud, I am currently a software engineer and a senior software engineer, so I do not handle the pricing aspect. However, I hear from my manager that the ...
What needs improvement with PagerDuty?
PagerDuty Operations Cloud can be improved by adding more features. Whatever manual work is there could be automated using scripting. Then it would be more efficient. When we receive a call, it has...
What is your primary use case for PagerDuty?
PagerDuty Operations Cloud is used to understand whether there are false positives or false alerts because it is integrated into a system where there would be a phone number, such as anyone from th...
 

Overview

 

Sample Customers

Information Not Available
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about F5 BIG-IQ vs. PagerDuty Operations Cloud and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.