ExtraHop Reveal(x) for IT Operations vs New Relic comparison

ExtraHop Reveal(x) for IT O...

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Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and New Relic compete in the IT operations space, with New Relic being more appealing due to its broader feature offerings despite higher costs, while ExtraHop is noted for strong pricing and support.

Features: ExtraHop Reveal(x) provides real-time analysis, network detection, and response features, suitable for threat detection and IT operations. New Relic provides in-depth observability, application performance monitoring, and extensive integration options, catering to comprehensive monitoring needs.

Room for Improvement: ExtraHop could enhance integration capabilities, expand observability features, and improve data visualization tools. New Relic can work on simplifying its setup process, lowering initial costs, and improving network-specific insights.

Ease of Deployment and Customer Service: ExtraHop offers straightforward deployment and strong customer support, easing onboarding and providing continuous assistance. New Relic's deployment, though more complex, is supported by comprehensive documentation and customer success teams.

Pricing and ROI: ExtraHop generally offers a cost-effective setup with noticeable ROI from its targeted functionalities. New Relic has higher setup costs but offers significant long-term ROI with its wide array of features and integration flexibility.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. New Relic Report (Updated: March 2026).

ExtraHop Reveal(x) for IT Operations vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ExtraHop Reveal(x) for IT O...

Ranking in Network Monitoring Software

73rd

Ranking in IT Operations Analytics

14th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Diagnostics (11th), Network Packet Capture (6th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of ExtraHop Reveal(x) for IT Operations is 0.6%, up from 0.5% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
ExtraHop Reveal(x) for IT Operations	0.6%
Other	97.9%

Network Monitoring Software

Featured Reviews

Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ExtraHop came out with the best price, and I think that it gives us a broader view of our network."

"You cannot hide from the wire; all truth lives in the packets, and ExtraHop gets them to talk!"

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."

"This is a must-try product."

"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."

"ExtraHop is far ahead of anything comparable in the industry."

More ExtraHop Reveal(x) for IT Operations pros

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"Customer Service: Excellent. Technical Support: Excellent."

"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."

"New Relic is a great SaaS which I will definitely continue using and will use in future products."

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."

"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."

More New Relic pros

Cons

"This solution would be improved if it had the ability to retain data longer."

"The improvement that would make the most impact would be expanding on the new EXA big data back end."

"Network visibility is something that needs to be improved."

"They either have to go broad or decide what their bread and butter is and get really good at that."

"This solution would be improved if it had the ability to retain data longer."

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"We've had some struggles getting it to see everything that we want to see. Network visibility is something that needs to be improved."

"There is room for improvement in the security part. They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

More ExtraHop Reveal(x) for IT Operations cons

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."

"The mobile application monitoring has been pretty difficult to set up and also quite expensive."

"It would be nice if there were pre-made dashboards."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

More New Relic cons

Pricing and Cost Advice

"The pricing is fair considering the value provided."

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The solution is less expensive than AppNeta."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The pricing and licensing are too high."

"This solution required a license and it is better than some other competitors."

"This is an expensive product."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

11%

Educational Organization

Healthcare Company

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

Comparisons

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NETSCOUT nGeniusONE vs ExtraHop Reveal(x) for IT Operations

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Netrounds vs ExtraHop Reveal(x) for IT Operations

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Dynatrace vs New Relic

Compared 8% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

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Product Reports

ExtraHop Reveal(x) for IT Operations

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ExtraHop Reveal(x) for IT Operations report

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

ExtraHop Networks

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

ExtraHop Reveal(x) for IT Operations vs. New Relic