We performed a comparison between ESET Cloud Apps Protection and Trend Micro Worry-Free Services Suites based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Defender helps us prioritize threats across our organization."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"Defender for 365 is a comprehensive cloud-based solution. The value of the cloud is that you aren't alone. Threat intelligence and analytics are shared in the cloud. We don't have to find the solution alone. If you face an unknown threat with traditional solutions like Trend Micro and Symantec, you need to open a case and send your information to them to analyze forensically and identify the source of the attack."
"The technical support is good and quick to resolve issues."
"I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"Our customers are satisfied with Defender for 365 because Microsoft products are easy to use and customize to meet the client's needs. Everything is in one place, so we can adjust policies as needed for phishing, DLP, ATP, or any other security features that our clients want to apply."
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"We are close to having 99% or 98% detection."
"The most valuable features are the precision of detection and the level of customization of the policy."
"We use the solution for endpoint protection, malware detection, and detecting unsafe web access."
"The most important feature is behaviour detection."
"The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, making it a robust solution for comprehensive security needs."
"The solution's ability to operate without placing a heavy burden on our system resources is particularly commendable."
"The most valuable feature of the solution is the ease of deployment."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"Microsoft Defender for Office 365 should improve the troubleshooting tools. It's unclear whether the device is blocked at the firewall level or at the device itself. The granularity needed for troubleshooting is currently lacking. From my perspective, Microsoft should address this issue to benefit many users who likely share the same sentiment."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"You should be able to deploy Defender for every subscription without the need to add servers."
"In some situations, it has not been able to pick impersonated emails having no attachments. Technical support definitely has a scope for improvement."
"The product must provide better malware detection."
"The specific domain file for Apache needs to be well-defined."
"It's not easy for an admin to check and decide if the email is good or not."
"The solution's documentation is not good, and I'm struggling to change global configurations."
"Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems."
"Trend Micro Worry-Free Sevices Suits' pricing remains a concern for our non-profit organization. Despite receiving some discounts, we find the pricing on the higher side."
"The EDR part of the product is an area of concern where improvements are required."
"The solution’s scalability is limited."
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ESET Cloud Apps Protection is ranked 22nd in Email Security with 2 reviews while Trend Micro Worry-Free Services Suites is ranked 18th in Email Security with 6 reviews. ESET Cloud Apps Protection is rated 9.6, while Trend Micro Worry-Free Services Suites is rated 7.6. The top reviewer of ESET Cloud Apps Protection writes "Great protection, good privacy, and helpful support". On the other hand, the top reviewer of Trend Micro Worry-Free Services Suites writes "Can be used for endpoint protection and malware detection, but it is too expensive compared to other products". ESET Cloud Apps Protection is most compared with Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Perception Point Advanced Email Security, whereas Trend Micro Worry-Free Services Suites is most compared with Trend Micro Apex One, Microsoft Defender for Business, ESET Endpoint Protection Platform and CrowdStrike Falcon. See our ESET Cloud Apps Protection vs. Trend Micro Worry-Free Services Suites report.
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