OpenText Operations Orchestration and EdgeVerve AssistEdge RPA are contenders in the automation industry. EdgeVerve AssistEdge RPA is recognized for its advanced AI-driven automation features, while OpenText is appreciated for its flexibility and wide support.
Features: OpenText Operations Orchestration provides comprehensive workflow automation, strong integration capabilities, and is ideal for complex IT settings. EdgeVerve AssistEdge RPA focuses on AI-driven business process automation, offers a competitive user interface, and supports easy integration with databases and frameworks.
Room for Improvement: OpenText may benefit from reducing its initial configuration time and enhancing user interface simplicity. Improving cloud integration and simplifying complex workflows could boost its appeal. Conversely, EdgeVerve could advance its AI/ML capabilities for maturity, expand its legacy systems integration, and improve documentation and training resources for users.
Ease of Deployment and Customer Service: EdgeVerve AssistEdge RPA is known for a straightforward deployment and proactive customer support, ensuring a seamless user experience. OpenText Operations Orchestration offers a flexible model suitable for various IT environments, but the initial setup could be lengthier, necessitating more configuration and planning.
Pricing and ROI: OpenText Operations Orchestration requires a higher upfront investment but offers significant ROI through extensive integration capabilities in complex infrastructures. EdgeVerve AssistEdge RPA has moderate initial costs, with quick ROI realized through efficiency in automation processes, making it suitable for organizations seeking rapid business value.
| Product | Market Share (%) |
|---|---|
| OpenText Operations Orchestration | 0.5% |
| EdgeVerve AssistEdge RPA | 0.9% |
| Other | 98.6% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 20 |
AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.
AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.
OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.
With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.
Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:
Operations Orchestration offers the following components:
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