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DIGITAL CX vs Sitecore Customer Engagement Platform comparison

RingCentral and Sitecore are both solutions in the Customer Experience Management category. RingCentral is ranked #20 with an average rating of 9.0, while Sitecore is ranked #23. RingCentral holds a 0.8% mindshare in CEM, compared to Sitecore’s 1.4% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution.
DIGITAL CX
Read 1 DIGITAL CX review
  • 302 Views
  • 145 Comparison Views
100% willing to recommend
Sitecore Customer Engagemen...
  • 198 Views
  • 196 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between DIGITAL CX and Sitecore Customer Engagement Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Qualtrics, ServiceNow and others in Customer Experience Management.

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To learn more, read our detailed Customer Experience Management Report (Updated: August 2025).
Buyer's Guide
Customer Experience Management
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DIGITAL CX
Ranking in Customer Experience Management
20th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Social CRM (7th)
Sitecore Customer Engagemen...
Ranking in Customer Experience Management
23rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Customer Experience Management category, the mindshare of DIGITAL CX is 0.8%, down from 1.4% compared to the previous year. The mindshare of Sitecore Customer Engagement Platform is 1.4%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
DIGITAL CX0.8%
Sitecore Customer Engagement Platform1.4%
Other97.8%
Customer Experience Management
 

Featured Reviews

reviewer1295121 - PeerSpot reviewer
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
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Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
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What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
See all answers
What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
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Comparisons

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IFS Cloud Platform vs Sitecore Customer Engagement Platform Logo
IFS Cloud Platform vs Sitecore Customer Engagement Platform
Compared 100% of the time
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Product Reports

Buyer's Guide
Customer Experience Management
August 2025
DIGITAL CX reportDownload DIGITAL CX product report
Buyer's Guide
Customer Experience Management
August 2025
Sitecore Customer Engagement Platform reportDownload Sitecore Customer Engagement Platform product report
 

Also Known As

Dimelo, a Ring Central Company
Customer Engagement Platform
 

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
RingCentral
Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
Sitecore
 

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Village Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee
Buyer's Guide
Customer Experience Management
August 2025
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Find out what your peers are saying about Salesforce, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: August 2025.
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.