Coming October 25: PeerSpot Awards will be announced! Learn more

Datto Remote Monitoring and Management vs ManageEngine Desktop Central MSP comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and ManageEngine Desktop Central MSP based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Datto Remote Monitoring and Management vs. ManageEngine Desktop Central MSP report (Updated: September 2022).
634,590 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful.""I also like how Datto integrates seamlessly with the Autotask ticketing system.""The project management and task management features work well. It's a decent product in that regard.""The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""It has a single pane of glass, and it integrates well with other software.""We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

More Datto Remote Monitoring and Management Pros →

"Easy to manage and it looks good.""The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system.""ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security.""The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date.""The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use.""The interface is intuitive, easy to use, and has a low learning curve."

More ManageEngine Desktop Central MSP Pros →

Cons
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example.""They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.""I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on.""The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

More Datto Remote Monitoring and Management Cons →

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time.""Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague.""The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space.""Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor.""Stability is sometimes negatively affected by updates.""I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

More ManageEngine Desktop Central MSP Cons →

Pricing and Cost Advice
  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
  • "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
  • More Datto Remote Monitoring and Management Pricing and Cost Advice →

  • "This product has an easy setup, good support, and a good price."
  • "This product is very cheap compared to others."
  • "When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
  • "ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
  • More ManageEngine Desktop Central MSP Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Remote Monitoring and Management Software solutions are best for your needs.
    634,590 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus… more »
    Top Answer:Automation for updates is a feature that I'm really clamoring over, or it's an important feature to me. Remote support is also really important to me. I would like the ability to remotely manage… more »
    Top Answer:We are currently only a customer, but once we decide on a product that we're going to work with, I would like to move in the direction of being a business partner and/or a reseller because it'll be… more »
    Top Answer:ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch… more »
    Top Answer:ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America. This application has a web console, and this console show only the features acquired by the customer… more »
    Top Answer:I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons.
    Ranking
    Views
    1,916
    Comparisons
    1,462
    Reviews
    6
    Average Words per Review
    991
    Rating
    7.2
    Views
    715
    Comparisons
    546
    Reviews
    4
    Average Words per Review
    976
    Rating
    8.5
    Comparisons
    Also Known As
    Autotask EM, Autotask Endpoint Management, Datto RMM
    Desktop Central MSP
    Learn More
    Overview

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

    Offer
    Learn more about Datto Remote Monitoring and Management
    Learn more about ManageEngine Desktop Central MSP
    Sample Customers
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider18%
    Government7%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Comms Service Provider21%
    Computer Software Company20%
    Manufacturing Company9%
    Financial Services Firm9%
    Company Size
    VISITORS READING REVIEWS
    Small Business45%
    Midsize Enterprise17%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise28%
    Large Enterprise39%
    Buyer's Guide
    Datto Remote Monitoring and Management vs. ManageEngine Desktop Central MSP
    September 2022
    Find out what your peers are saying about Datto Remote Monitoring and Management vs. ManageEngine Desktop Central MSP and other solutions. Updated: September 2022.
    634,590 professionals have used our research since 2012.

    Datto Remote Monitoring and Management is ranked 6th in Remote Monitoring and Management Software with 6 reviews while ManageEngine Desktop Central MSP is ranked 11th in Remote Monitoring and Management Software with 6 reviews. Datto Remote Monitoring and Management is rated 7.2, while ManageEngine Desktop Central MSP is rated 8.6. The top reviewer of Datto Remote Monitoring and Management writes "Works well for standard patches and updates, but I would like the ability to remotely manage configuration and settings on individual units". On the other hand, the top reviewer of ManageEngine Desktop Central MSP writes "Excellent for on-prem and cloud based vulnerability detection". Datto Remote Monitoring and Management is most compared with Microsoft Endpoint Configuration Manager, Atera, Kaseya VSA, ConnectWise Automate and ServiceNow, whereas ManageEngine Desktop Central MSP is most compared with NinjaOne, N-able N-central, Kaseya VSA, Atera and LogMeIn Central. See our Datto Remote Monitoring and Management vs. ManageEngine Desktop Central MSP report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.