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Data Cloud vs Salesforce Essentials comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Data Cloud offers enhanced visibility and decision-making, unifying data efficiently, but its substantial cost requires good budget management.
Sentiment score
8.0
Salesforce Essentials offers good ROI with easy implementation, accelerating sales and benefits realized in about three years.
Data Cloud is the product I can use for data unification, and while many ETL tools exist, none achieve the same level of unification as Data Cloud.
Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees
The ROI was always in a positive direction.
Growth Adviser at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
6.8
Data Cloud's support varies, with some praising quick responses and functionality, but others face issues with Salesforce's assistance.
Sentiment score
6.3
Salesforce Essentials offers responsive service with minimal issues; users praise its reliability and effective customer support.
It is not easy and not quick to have some answers directly from Salesforce.
Head of International Sales at a comms service provider with 51-200 employees
Salesforce support is sometimes not sure how to approach a problem, what the exact problem is, or how to solve it.
Senior Consultant at a tech vendor with 10,001+ employees
My clients are very satisfied with the functionality, and it is brilliant.
Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees
Their service and uptime is phenomenal.
Head of Commercial Excellence at Sartorius AG
Salesforce Essentials has excellent customer service.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.
Growth Adviser at a consultancy with 11-50 employees
 

Scalability Issues

Sentiment score
6.2
Users praise Data Cloud's scalability and adaptability, noting costs may rise with real-time workloads and integration challenges.
Sentiment score
6.9
Salesforce Essentials is highly scalable, supporting diverse teams from small to large, and is praised for easy user addition.
We made a first implementation for a small environment, and it is very easy to grow and work.
Head of International Sales at a comms service provider with 51-200 employees
In my opinion, scalability is good, and I would rate it around 8, 9, or even 10.
Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees
Data Cloud is scalable, but at the same time, with scalability, my cost can go up, and real-time workloads can also be expensive.
Senior Consultant at a tech vendor with 10,001+ employees
It is one of the most scalable systems available.
Head of Commercial Excellence at Sartorius AG
 

Stability Issues

Sentiment score
6.5
Data Cloud is highly stable with 80-90% satisfaction, reliable but offering room for improvement as per user feedback.
Sentiment score
7.6
Salesforce Essentials is highly stable and available, with few bugs or downtimes, though occasional automation delays occur.
Salesforce Essentials has proven stable, with no downtime that affects my work.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
 

Room For Improvement

Data Cloud needs improved customization, user interface, and better documentation to address integration and decision-making challenges.
Salesforce Essentials struggles with integration, UI, and pricing, needing improvements in analytics, mobile interface, and automation features.
While it provides a suitable solution with many pieces to integrate, it also adds complexity.
Regional Business Director at a tech services company with 51-200 employees
I had a project that required changing the views that I need from my team, and it took two to three months to make the change.
Head of International Sales at a comms service provider with 51-200 employees
They have very poor documentation on Data Cloud.
Senior Consultant at a tech vendor with 10,001+ employees
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
Head of Commercial Excellence at Sartorius AG
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.
Growth Adviser at a consultancy with 11-50 employees
 

Setup Cost

Enterprise buyers find Data Cloud's features justify its cost, with setup at $1,500 monthly per seat for advanced capabilities.
Salesforce Essentials licensing is costly but valued for flexibility and add-ons, with some finding additional professional expenses burdensome.
I understand that it is a high-end solution with high cost but with many features that justify the price.
Head of International Sales at a comms service provider with 51-200 employees
The cost of running Salesforce Essentials is significant.
Head of Commercial Excellence at Sartorius AG
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
 

Valuable Features

Data Cloud enhances marketing and revenue with unified data, machine learning, real-time analytics, and streamlined Salesforce integrations.
Salesforce Essentials offers robust features and user-friendly design but may be costly for some businesses.
If a client uses Data Cloud, they can save time and most importantly, they can save budget because I generate the target audience for marketing campaigns using unification.
Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees
We unify data from different product lines to achieve synergy KPIs.
Regional Business Director at a tech services company with 51-200 employees
Some of the most valuable features of Salesforce are the integrations it has with our internal systems.
Account Executive - Cloud & AI at a tech vendor with 10,001+ employees
Their reporting and analytics features have a very significant impact on my company's operational efficiency.
Growth Adviser at a consultancy with 11-50 employees
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
It is very customizable to specific needs.
Head of Commercial Excellence at Sartorius AG
 

Categories and Ranking

Data Cloud
Ranking in CRM
28th
Average Rating
8.0
Reviews Sentiment
6.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Salesforce Essentials
Ranking in CRM
12th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Data Cloud is 0.5%, up from 0.0% compared to the previous year. The mindshare of Salesforce Essentials is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Salesforce Essentials0.6%
Data Cloud0.5%
Other98.9%
CRM
 

Featured Reviews

PravinNagawade - PeerSpot reviewer
Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees
Unified customer insights have reduced redundant communications and improved campaign targeting
Every function in Data Cloud has its unique purpose, but Calculated Insight is one of the strongest functions that I believe is very useful. I can accomplish everything, including customization, using Calculated Insight. If a client uses Data Cloud, they can save time and most importantly, they can save budget because I generate the target audience for marketing campaigns using unification. Redundant email or communication never happens due to the unified profiles, which helps businesses save their marketing budget and indirectly increase revenue. That is one of the most important benefits. Technically, there are many benefits, but in terms of business revenue, that is the most crucial part.
AA
Head of Commercial Excellence at Sartorius AG
Has provided a reliable service with responsive support and offers valuable features, though pricing could be more affordable
We are a large organization with 14,000 people. As a user, Salesforce Essentials is extremely easy to use. The complete rollout from minimum viable product to final acceptable product took two years for our global deployment. The business operations for our 14,000 people are managed by approximately 10 people on the business side. These business admins are responsible for sales operations, troubleshooting, training, and driving features and requirements from the sales and marketing organizations. Additionally, we work with product owners on the IT side and a team of programmers. Daily operations require about five people for IT work, security programming, system connections, and development execution. For day-to-day user support, we need eight to ten people in the business. We operate on Microsoft Azure private cloud infrastructure. On a scale of 1 to 10, I rate Salesforce Essentials a 9 out of 10.
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What needs improvement with Data Cloud?
In my opinion, areas that can still improve Data Cloud include the speed of the user interface, which is somewhat a problem, and reporting, as creating reports could be a bit easier. Those are the ...
What is your primary use case for Data Cloud?
Some of the main use cases for Data Cloud include forecasting, account information, past history, sales, support case integration, and opportunity management. When customers are positioned to buy n...
What advice do you have for others considering Data Cloud?
For long-term strategic initiatives spanning a year to five years, I use Data Cloud mostly from an acute standpoint, and for longer-term initiatives, I use the reporting for longer-term purposes. I...
What do you like most about Salesforce Essentials?
Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.
What is your experience regarding pricing and costs for Salesforce Essentials?
Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...
What needs improvement with Salesforce Essentials?
The mobile access can be improved in several ways. Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not v...
 

Comparisons

No data available
No data available
 

Overview

Find out what your peers are saying about Data Cloud vs. Salesforce Essentials and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.