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Creatio Sales vs Oracle CRM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 14, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.1
Creatio Sales enhances business value by improving efficiency and user experience, though ROI and exact metrics are often untracked.
Sentiment score
3.8
Oracle CRM users report mixed financial results with improved efficiency, cost reductions, yet limited concrete ROI statistics available.
 

Customer Service

Sentiment score
7.0
Creatio Sales support provides effective, responsive service with room for improvement, especially compared to Microsoft's more mature support.
Sentiment score
6.0
Oracle CRM support is praised for responsiveness and helpfulness, despite occasional delays in critical issue responses.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
Associate Product Consultant at a tech services company with 201-500 employees
The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.
CEO at B-OS, Unipessoal Lda.
I would rate the technical support of Oracle an eight, as ten is the best.
Head Of IT Operations at fatima group
 

Scalability Issues

Sentiment score
6.8
Creatio Sales scales smoothly for various business sizes, supports customization, and ranks highly, although costs can increase.
Sentiment score
7.1
Oracle CRM offers highly rated scalability, especially with its cloud version, accommodating diverse organizational needs and sizes effectively.
If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.
CEO at B-OS, Unipessoal Lda.
I think it's scalable because we are a company with almost a hundred thousand people.
Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.
 

Stability Issues

Sentiment score
7.2
Creatio Sales is highly stable with 99.9% uptime, supported globally, but not recommended for telecom or production use.
Sentiment score
7.4
Oracle CRM is stable and reliable, with high user satisfaction despite occasional technical and connectivity issues.
I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.
CEO at B-OS, Unipessoal Lda.
We haven't really had any technical challenges with Oracle CRM.
Information Security Executive at a comms service provider with 1,001-5,000 employees
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
IT Consultant at a tech services company with 51-200 employees
 

Room For Improvement

Improving email integration, mobile app, marketing configurations, documentation, pricing, data handling, and customization are key areas for Creatio Sales.
Oracle CRM needs improved microservices, updated UI, reduced costs, better integration, and enhanced support to compete with Salesforce.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
Associate Product Consultant at a tech services company with 201-500 employees
It is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration.
CEO at B-OS, Unipessoal Lda.
When a client asks for any support, they're often in real trouble and need a prompt response.
IT Consultant at a tech services company with 51-200 employees
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
Information Security Executive at a comms service provider with 1,001-5,000 employees
Reporting is really bad.
Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.
 

Setup Cost

Creatio Sales offers cost-effective pricing with flexible modules, undercutting Salesforce, and includes free and premium connectors.
Oracle CRM's scalable, subscription-based pricing is costly but offers flexibility and comprehensive support for large enterprises.
The marketplace is complicated for customers and primarily benefits partners.
CEO at B-OS, Unipessoal Lda.
 

Valuable Features

Creatio Sales offers user-friendly customization, low-code tools, competitive pricing, and excellent integration, analytics, and customization capabilities.
Oracle CRM provides customizable, scalable solutions with seamless integration, enhanced reporting, and comprehensive customer data management for efficient business operations.
If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.
CEO at B-OS, Unipessoal Lda.
Sales Creatio's modules are easier to use with drag and drop functionality and configuration options.
Associate Product Consultant at a tech services company with 201-500 employees
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
IT Consultant at a tech services company with 51-200 employees
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
Information Security Executive at a comms service provider with 1,001-5,000 employees
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
Technology Consultant at Clarinox Technologies Kenya
 

Categories and Ranking

Creatio Sales
Ranking in CRM
21st
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
Sales Force Automation (8th)
Oracle CRM
Ranking in CRM
14th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
43
Ranking in other categories
Marketing Automation (8th)
 

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Creatio Sales is 1.0%, up from 0.9% compared to the previous year. The mindshare of Oracle CRM is 1.0%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle CRM1.0%
Sales Creatio1.0%
Other98.0%
CRM
 

Featured Reviews

Yevhen Yukhno - PeerSpot reviewer
CEO at B-OS, Unipessoal Lda.
BPM workflows have accelerated decisions but complex projects still need better support and pricing
The biggest benefit of using Creatio for my company is the very fast start, but it is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration. It is not a budget solution for many companies, but it is very powerful and a very fast tracking solution. It is a SaaS solution, and all negatives apply to all SaaS products. It is a problem for clients because if I want to organize a big project, I have some problems with the Creatio environment for testing and development, leading to expensive DevOps operations to synchronize many environments. It is not very well, but I do not know how it can improve.
reviewer2758776 - PeerSpot reviewer
IT Consultant at a tech services company with 51-200 employees
Has improved process coverage and integration while offering strong analytics and user experience
The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.
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Top Industries

By visitors reading reviews
Construction Company
18%
Comms Service Provider
13%
Outsourcing Company
13%
Financial Services Firm
10%
Comms Service Provider
10%
Outsourcing Company
10%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise25
 

Questions from the Community

What is your experience regarding pricing and costs for Sales Creatio?
I purchased Creatio only through a direct project, as the marketplace is complicated for customers and primarily benefits partners who find solutions there and decide whether to use it or create in...
What needs improvement with Sales Creatio?
The biggest benefit of using Creatio for my company is the very fast start, but it is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs f...
What is your primary use case for Sales Creatio?
I use Arch Linux and Fedora Linux in my workstations, and I work with some products like Gentoo for embedded and Fedora for desktop. My preference is Arch, but Arch is for me, not for enterprise. A...
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
What needs improvement with Oracle CRM?
I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...
What is your primary use case for Oracle CRM?
My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...
 

Comparisons

 

Also Known As

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Market2Lead
 

Overview

 

Sample Customers

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Find out what your peers are saying about Creatio Sales vs. Oracle CRM and other solutions. Updated: September 2026.
912,818 professionals have used our research since 2012.