ControlUp vs ITRS Geneos comparison

ControlUp and ITRS are both solutions in the IT Infrastructure Monitoring category. ControlUp is ranked #21 with an average rating of 8.0, while ITRS is ranked #45 with an average rating of 5.0. ControlUp holds a 0.8% mindshare in IM, compared to ITRS’s 0.9% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

ControlUp

Read 13 ControlUp reviews

2,739 Views
1,452 Comparison Views

100% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,758 Views
2,094 Comparison Views

96% willing to recommend

ControlUp

ITRS Geneos

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and ControlUp compete in the monitoring software category, each excelling in different areas. ITRS Geneos seems to have the upper hand in real-time financial monitoring due to its adaptability and comprehensive toolset for capital markets, while ControlUp shines with endpoint monitoring and integration capabilities.

Features: ITRS Geneos is notable for real-time monitoring and extreme customizability, essential for financial institutions managing transaction latencies. It offers comprehensive data capture and proactive alert generation, particularly in low-latency environments. The ability to ingest and customize scripts makes Geneos a versatile solution for enterprise needs. ControlUp is recognized for its endpoint monitoring capabilities and real-time insights using baseline analysis. It features extensive options for automated script actions, beneficial for network performance optimization, and is praised for superior data visualization and integration.

Room for Improvement: ITRS Geneos needs to improve its historical data analysis and visualization tools, as users demand enhanced dashboards and easier navigation. Its flexibility causes a learning curve, and cloud monitoring capabilities are limited. Users call for better documentation and more intuitive setup options. ControlUp requires improvements in network infrastructure monitoring and reporting capabilities. Customers highlight the need for streamlined integration systems and a simplified interface to reduce clutter.

Ease of Deployment and Customer Service: ITRS Geneos focuses primarily on on-premises setups, which can be complex, but users praise its knowledgeable and responsive support teams. ControlUp benefits from easier hybrid cloud deployments, offering good customer service and technical support. Its deployment edge makes it appealing for enterprises favoring cloud-based ecosystems.

Pricing and ROI: ITRS Geneos is considered expensive, though it delivers value through proactive incident management and standardized monitoring models. Despite high costs, users report that it enhances critical business processes and reduces incidents. ControlUp's competitive pricing is attractive, especially with special integrations for VMware solutions, though potential hidden costs exist in annual agreements. Overall, the pricing structure meets user expectations for infrastructure monitoring.

To learn more, read our detailed ControlUp vs. ITRS Geneos Report (Updated: March 2026).

Buyer's Guide

ControlUp vs. ITRS Geneos

March 2026

Download the complete report

Helped 885,667 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in IT Infrastructure Monitoring

21st

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (5th)

ITRS Geneos

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Network Monitoring Software (64th)

Mindshare comparison

As of April 2026, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 0.8%, down from 0.9% compared to the previous year. The mindshare of ITRS Geneos is 0.9%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ControlUp	0.8%
ITRS Geneos	0.9%
Other	98.3%

IT Infrastructure Monitoring

Featured Reviews

reviewer2717526

Senior Systems Administrator at a tech vendor with 10,001+ employees

Delivers comprehensive and customizable system management with increased efficiency

The best features I have found are that it is very customizable, which would be number one, and very extensible through the use of scripts and triggers. The visual look of the interface is very easy to understand what is happening and somewhat why it's happening. It may sound facetious, but it really is everything about it. Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place. The benefits I have seen from using it so far include the ability to know in advance and take actions based on the information the tool gives you.

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reviewer2127225

Monitoring Specialist at a financial services firm with 51-200 employees

Does real-time monitoring, prevents failures, and has a reasonable price

Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs. It's built like proprietary software. I can't expose the data to ITRS, and similarly, ITRS can't expose the data to the outside world. They have created a boundary. It's a bit binding solution. In the modern world, people like to be able to expose the data to do whatever they want. They can query the data, send it, or pull it. ITRS needs to provide more in terms of the API offering. They have documentation, but they can improve the documentation and provide videos to show how to do monitoring configuration or deployment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

"ControlUp has an easy installation process."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"The script-based actions have allowed us to extend the core reporting capabilities."

"The visual look of the interface is very easy to understand what is happening and somewhat why it's happening."

More ControlUp pros

"Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"I always appreciate Geneos's stability and ease of use."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"Real-time monitoring of market data components on an enterprise environment is the most valuable feature of Active Console and Gateway."

"It's definitely the best solution that I've used, as far as real-time monitoring goes."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

More ITRS Geneos pros

Cons

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"The graphical user interface needs to be improved from version to version."

"There is area for improvement, maybe in the reporting. It could use some work in reporting."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp."

"It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly."

"Most reports give information about the top 100 devices, but not all of the devices."

More ControlUp cons

"The main weakness of the product is poor historical logging and reporting."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort."

"I would rate technical support 7/10. It's self-explaining and the support is limited."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"Some aspects of dashboarding are very proprietary and it makes it difficult, at times, to replicate your work easily."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"It needs to have better middleware integration for things such as application and Microsoft SQL servers."

"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."

More ITRS Geneos cons

Pricing and Cost Advice

"Based on my experience, ControlUp is not that expensive."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"We are satisfied with the price compared to other solutions."

"The pricing seems reasonable. We're happy enough with it."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Pricing and licensing is based on the requirements."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Healthcare Company

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

67%

Computer Software Company

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.

See all answers

What needs improvement with ControlUp Real-time?

I don't see any.

See all answers

What is your primary use case for ControlUp Real-time?

I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Compared 7% of the time

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Compared 7% of the time

eG Enterprise vs ControlUp

Compared 6% of the time

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Dynatrace vs ITRS Geneos

Compared 9% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 7% of the time

Grafana vs ITRS Geneos

Compared 6% of the time

Nagios XI vs ITRS Geneos

Compared 5% of the time

Prometheus-AI Platform vs ITRS Geneos

Compared 4% of the time

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Product Reports

Buyer's Guide

ControlUp

March 2026

Download ControlUp product report

Buyer's Guide

ITRS Geneos

March 2026

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

ControlUp vs. ITRS Geneos

March 2026

Free Report: ControlUp vs. ITRS Geneos

Find out what your peers are saying about ControlUp vs. ITRS Geneos and other solutions. Updated: March 2026.

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