ControlUp vs ITRS Geneos comparison

ControlUp and ITRS are both solutions in the IT Infrastructure Monitoring category. ControlUp is ranked #31 with an average rating of 8.0, while ITRS is ranked #46 with an average rating of 5.0. ControlUp holds a 1.1% mindshare in IM, compared to ITRS’s 1.1% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

ControlUp

Read 12 ControlUp reviews

2,373 Views
1,234 Comparison Views

100% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
1,794 Comparison Views

96% willing to recommend

ControlUp

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and ControlUp compete in the monitoring software category, each excelling in different areas. ITRS Geneos seems to have the upper hand in real-time financial monitoring due to its adaptability and comprehensive toolset for capital markets, while ControlUp shines with endpoint monitoring and integration capabilities.

Features: ITRS Geneos is notable for real-time monitoring and extreme customizability, essential for financial institutions managing transaction latencies. It offers comprehensive data capture and proactive alert generation, particularly in low-latency environments. The ability to ingest and customize scripts makes Geneos a versatile solution for enterprise needs. ControlUp is recognized for its endpoint monitoring capabilities and real-time insights using baseline analysis. It features extensive options for automated script actions, beneficial for network performance optimization, and is praised for superior data visualization and integration.

Room for Improvement: ITRS Geneos needs to improve its historical data analysis and visualization tools, as users demand enhanced dashboards and easier navigation. Its flexibility causes a learning curve, and cloud monitoring capabilities are limited. Users call for better documentation and more intuitive setup options. ControlUp requires improvements in network infrastructure monitoring and reporting capabilities. Customers highlight the need for streamlined integration systems and a simplified interface to reduce clutter.

Ease of Deployment and Customer Service: ITRS Geneos focuses primarily on on-premises setups, which can be complex, but users praise its knowledgeable and responsive support teams. ControlUp benefits from easier hybrid cloud deployments, offering good customer service and technical support. Its deployment edge makes it appealing for enterprises favoring cloud-based ecosystems.

Pricing and ROI: ITRS Geneos is considered expensive, though it delivers value through proactive incident management and standardized monitoring models. Despite high costs, users report that it enhances critical business processes and reduces incidents. ControlUp's competitive pricing is attractive, especially with special integrations for VMware solutions, though potential hidden costs exist in annual agreements. Overall, the pricing structure meets user expectations for infrastructure monitoring.

To learn more, read our detailed ControlUp vs. ITRS Geneos Report (Updated: September 2025).

Buyer's Guide

ControlUp vs. ITRS Geneos

September 2025

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Helped 869,771 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (5th)

ITRS Geneos

Ranking in IT Infrastructure Monitoring

46th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Network Monitoring Software (67th)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 1.1%, up from 0.8% compared to the previous year. The mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ControlUp	1.1%
ITRS Geneos	1.1%
Other	97.8%

IT Infrastructure Monitoring

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"ControlUp has an easy installation process."

"The script-based actions have allowed us to extend the core reporting capabilities."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"It has a great career time monitoring tool."

"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

More ControlUp pros

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

More ITRS Geneos pros

Cons

"There is area for improvement, maybe in the reporting. It could use some work in reporting."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"It can be improved by including script-based scheduling."

More ControlUp cons

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"The main feature that needs work is the Dashboard designer."

"I would like better access to the data that is being collected."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

More ITRS Geneos cons

Pricing and Cost Advice

"We are satisfied with the price compared to other solutions."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"Based on my experience, ControlUp is not that expensive."

"I can say it's not that cheap because the licensing is a little bit costly"

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Pricing and licensing is based on the requirements."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"You will get the best price if you get a single global deal."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Healthcare Company

11%

Insurance Company

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

See all answers

What needs improvement with ControlUp Real-time?

There is area for improvement, maybe in the reporting. It could use some work in reporting.

See all answers

What is your primary use case for ControlUp Real-time?

My use cases include everything, and I don't mean that facetiously. I mean everything. We manage the servers, manage user sessions, manage everything. We monitor monitoring and take actual actions,...

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

Comparisons

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Compared 25% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 21% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 9% of the time

SysTrack vs ControlUp

Compared 7% of the time

eG Enterprise vs ControlUp

Compared 7% of the time

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Dynatrace vs ITRS Geneos

Compared 23% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 13% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

Product Reports

Buyer's Guide

ControlUp

October 2025

Download ControlUp product report

Buyer's Guide

ITRS Geneos

October 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

ControlUp vs. ITRS Geneos

September 2025

Free Report: ControlUp vs. ITRS Geneos

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