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It saves probably more than 50% of the time that would have been required, likely around 75%.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Their support is very good, and they respond quickly.
During the POC and the implementation, they were very available and made their best efforts to help us.
Whenever I've contacted them, they respond promptly with a callback or by email.
It is very simple; you just script it, and then the computers connect themselves.
When we attempted to scale this and update 200 systems, that just locked it.
We have some clients with up to a thousand agents.
There are some issues that they do not even know how to fix at this point.
I would rate the stability of Vicarius vRx ten out of ten.
There are some issues like high CPU usage during updates, but these were fixed.
The pricing for ConnectWise RMM is reasonable.
I am pretty sure that the tool works great when it comes to Windows, but when you are in an environment that has different flavors of Linux at different version levels, that may pose an issue.
We have the ability to search across the network for all switches, routers, and printers, but some devices might be outdated and have vulnerabilities.
Enhancing Vicarius vRx with improved third-party integrations, like notifications for external systems, and increased cloud integration for richer instance information, would be valuable improvements.
It was very cheap.
In the past, Vicarius vRx was cheap, but now they have adjusted their pricing policy, resulting in higher renewal costs.
From a pricing perspective, Vicarius was cheaper compared to other competitors.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
It's a valuable tool that reduces tension between IT and security teams by providing time to properly install patches.
The system prioritizes vulnerabilities, identifying high, medium, and low risks, allowing us to focus on high-risk applications.
The most valuable feature is the system's ability to provide information about open CVEs and how it compares the local version with available updates.
Product | Market Share (%) |
---|---|
Vicarius vRx | 3.5% |
ConnectWise RMM | 2.3% |
Other | 94.2% |
Company Size | Count |
---|---|
Small Business | 11 |
Midsize Enterprise | 7 |
Large Enterprise | 3 |
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
Vicarius vRx automates patching and vulnerability mitigation with patchless protection, appreciated for effective third-party app patching and vulnerability prioritization. The platform offers streamlined management via intuitive dashboards, consolidating vulnerability discovery and remediation.
Vicarius vRx streamlines the patching and vulnerability mitigation process, delivering automation through patchless protection. It is favored for its ability to handle third-party applications effectively while providing vulnerability prioritization. The platform's intuitive dashboards allow for efficient management, consolidating vulnerability discovery and remediation efforts. Users note the robust scripting engine and supportive community as significant assets in mitigating critical threats, reducing manual effort and remediation time. Despite the strengths, enhancements in areas like automating patchless solutions, simplifying the login process, and refining networking vulnerability scanning capabilities are needed. The patch update process, reporting, and scripting functionalities require improvements. Name changes have resulted in some confusion, and additional filtering options are desired, along with better cloud integration and system feedback on update statuses. Logging options and mobile device management support are sought after by organizations.
What are the key features of Vicarius vRx?Managed service providers utilize Vicarius vRx for compliance needs, focusing on PCI and HIPAA requirements, vulnerability management, and patching. They use it extensively for patch management, covering both Microsoft and third-party updates, and for centralized update management. It aids in achieving visibility and automation, ensuring quick application of necessary patches across numerous assets while enhancing cybersecurity effectiveness with its network functionality and audit compliance features.
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