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Cofense Platform vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cofense Platform
Ranking in Security Incident Response
12th
Average Rating
0.0
Reviews Sentiment
7.1
Number of Reviews
1
Ranking in other categories
Email Security (34th), Threat Intelligence Platforms (TIP) (43rd), Security Awareness Training (10th)
ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)
 

Mindshare comparison

As of May 2026, in the Security Incident Response category, the mindshare of Cofense Platform is 4.4%, down from 4.6% compared to the previous year. The mindshare of ServiceNow Security Operations is 9.1%, down from 18.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.1%
Cofense Platform4.4%
Other86.5%
Security Incident Response
 

Featured Reviews

MohamedShaker - PeerSpot reviewer
Sales Team Leader at ITVikings
Secures the business for customers quickly and accurately
It secures the business for the customers. For instance, if any phishing emails come into the environment and employees see it, we direct the email to Triage. The Triage system will investigate it through AI technology to see if it's a phishing email or not. If it is a phishing email, it will quarantine it and erase it from the environment.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For instance, if any phishing emails come into the environment and employees see it, we direct the email to Triage. The Triage system will investigate it through AI technology to see if it's a phishing email or not. If it is a phishing email, it will quarantine it and erase it from the environment."
"It secures the business for the customers."
"The solution is available over the cloud and is easy to manage."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The product has a very simple UI."
 

Cons

"If they continue improving and enhancing this solution, it could be even faster and more accurate."
"If they continue improving and enhancing this solution, it could be even faster and more accurate."
"The dashboard and playbook creation will need to improve"
"There is room for improvement in terms of developer support and documentation."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload."
"We'd like customization to be easier in terms of the UI and using the dashboards."
 

Pricing and Cost Advice

Information not available
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
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Top Industries

By visitors reading reviews
Construction Company
15%
Manufacturing Company
11%
Comms Service Provider
9%
Computer Software Company
8%
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
 

Also Known As

Cofense Intelligence, PhishMe Intelligence, Intelligence ThreatHQ, Cofense Triage, Cofense LMS
No data available
 

Overview

 

Sample Customers

Jackson Health System
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about ServiceNow, Trellix, Proofpoint and others in Security Incident Response. Updated: April 2026.
893,244 professionals have used our research since 2012.