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CloudCheckr vs Freshservice comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
CloudCheckr CMx High Security users saw a 25% cost reduction and improved operations with automated invoicing benefits.
Sentiment score
6.5
Freshservice increased efficiency and reduced workload while improving SLA compliance and resource use, despite licensing cost challenges in HR.
It has reduced manual efforts that would otherwise be spent checking where spending is occurring and ensuring all teams use resources correctly.
Dev Ops Engineer at a construction company with 11-50 employees
I have seen a return on investment of 100%, with significant cost avoidance and measurable savings within the first few months of deployment.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Faster resolution means the average ticket resolution time decreased by roughly twenty-five to thirty percent since alerts are automatically converted into tickets and routed to the right team.
Security Engineer (SOC) at a tech services company with 51-200 employees
Automation has contributed significantly, resulting in reduced resource counts, which equates to savings in money and time.
Technical support manager at a tech vendor with 201-500 employees
With using Freshservice, only two technicians are needed per one shift, but without Freshservice, for the same company size, we need about four technicians per shift, so it saved money and time.
Systems Engineer at a consultancy with 51-200 employees
 

Customer Service

Sentiment score
7.5
Ingram's team experienced effective support overall but noted delays and inadequacies in handling complex technical issues.
Sentiment score
6.8
Freshservice support is generally efficient and professional, though complex issues and communication can sometimes pose challenges.
The additional support ended up taking longer than expected, with responses that did not meet our need for detailed and technical assistance.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Sometimes support needs to be reached, but they are very responsive and supportive.
Dev Ops Engineer at a construction company with 11-50 employees
The customer support for CloudCheckr is fantastic.
Director, Trust Operations Analytics at a tech vendor with 1,001-5,000 employees
Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months.
IT Service Delivery Manager at Symposiam
However, they have improved over the period of two years.
IT & Operations Manager at a financial services firm with 51-200 employees
Their documentation is also good, making setup easy without needing frequent support requests.
Security Engineer (SOC) at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
8.0
CloudCheckr is highly scalable, efficiently managing multiple accounts and environments for enterprises, despite occasional performance issues with large data volumes.
Sentiment score
7.3
Freshservice scales efficiently with added licenses, supporting growth with cloud benefits, though customization and costs may limit larger enterprises.
It scales well for MSPs and large enterprises, allowing for management of hundreds of accounts and tens of thousands of resources while retaining performance and visibility.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
As our organization has grown and ticket volume related to AWS resources increased, Freshservice handled the extra load without any performance issues.
Security Engineer (SOC) at a tech services company with 51-200 employees
It offers global performance with multi-region data centers to ensure faster responses while adhering to strong security and compliance standards such as GDPR and SOC 2.
IT Service Delivery Manager at Symposiam
Freshservice is easy to use for scalability.
IT manager at a comms service provider with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.1
CloudCheckr is highly rated for stability, with users noting reliable performance and minimal issues, making it a robust choice.
Sentiment score
8.2
Freshservice offers stable performance with minimal downtime, few issues, and reliable cloud hosting on AWS, ensuring consistent uptime.
The service runs smoothly most of the time, and performance has been consistent even when ticket volumes and AWS alerts are high.
Security Engineer (SOC) at a tech services company with 51-200 employees
Freshservice is quite stable as they host it on AWS.
IT & Operations Manager at a financial services firm with 51-200 employees
Freshservice provides a stable environment for our needs.
IT manager at a comms service provider with 1,001-5,000 employees
 

Room For Improvement

CloudCheckr requires better pricing clarity, onboarding, performance with large data sets, UI customization, security features, and third-party integrations.
Freshservice users seek improvements in reporting, automation, integrations, and customizations to enhance usability and effectiveness for larger enterprises.
CloudCheckr is a powerful and feature-rich tool with abundant metrics.
Dev Ops Engineer at a construction company with 11-50 employees
Another area is drift analysis; there have been complaints about tracking optimization opportunities, such as how to track opportunities identified in January and whether they were resolved in February.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
An area where CloudCheckr can be improved is pricing.
Director, Trust Operations Analytics at a tech vendor with 1,001-5,000 employees
There's limited experience with the CMDB or asset management features.
IT Technician at a retailer with 1,001-5,000 employees
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
IT & Operations Manager at a financial services firm with 51-200 employees
Reporting is useful, but the customization is still restricted, and it would be great to build more detailed reports that combine multiple data sources, especially for cloud-related operations.
Security Engineer (SOC) at a tech services company with 51-200 employees
 

Setup Cost

CloudCheckr pricing is competitive, usage-based, and offers good value, with enterprises and providers appreciating its cost-effectiveness.
Freshservice offers flexible, competitive pricing with tiered plans, varying costs, and value without hidden fees.
Overall, the pricing was quite convenient and represented good value for money.
Dev Ops Engineer at a construction company with 11-50 employees
Pricing is feature-tiered under the MSP licensing, and I would say the pricing was quite competitive and fair.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Switching from previous ITSM tools has led to a 50% reduction in licensing costs.
IT Service Delivery Manager at Symposiam
The solution offers flat licensing and appears to be cost-effective.
IT Technician at a retailer with 1,001-5,000 employees
The price was very comfortable for our organization to proceed with the migration from Freshdesk to Freshservice.
Technical support manager at a tech vendor with 201-500 employees
 

Valuable Features

CloudCheckr offers cost-saving optimization, multi-cloud management, and financial alignment with ease of use for AWS, Azure, and GCP.
Freshservice enhances IT operations with user-friendly features, seamless integrations, automation, and efficient asset management, boosting productivity and SLA compliance.
The cost visibility and reporting are really valuable, and the dashboard is informative and enables good decision-making.
Dev Ops Engineer at a construction company with 11-50 employees
What makes CloudCheckr easy for me to use is its intuitive interface.
Director, Trust Operations Analytics at a tech vendor with 1,001-5,000 employees
The best features CloudCheckr offers include out-of-the-box security and compliance check features that provide over 35 different types of compliance checks at no cost, best practice checks, and alerts.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
IT Technician at a retailer with 1,001-5,000 employees
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
IT manager at a comms service provider with 1,001-5,000 employees
Overall, Freshservice provides cutting-edge AI automation for agents and end-users, effortless no-code workflows and ITIL-aligned operations, robust asset, incident, change, problem, and major incident management backed by the live CMDB, unified service desk with self-service and multi-channel support, and strong analytics reporting features, making it a powerful tool for any IT function.
IT Service Delivery Manager at Symposiam
 

Categories and Ranking

CloudCheckr
Ranking in Cloud Management
22nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
11
Ranking in other categories
Cloud Cost Management (10th), Managed Cloud Services (4th), AI Observability (76th)
Freshservice
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
40
Ranking in other categories
Help Desk Software (4th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), AI IT Support (4th)
 

Mindshare comparison

As of February 2026, in the Cloud Management category, the mindshare of CloudCheckr is 1.8%, up from 1.1% compared to the previous year. The mindshare of Freshservice is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
Freshservice0.8%
CloudCheckr1.8%
Other97.4%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Centralized cloud costs have boosted savings while reporting and user experience still need work
The best features CloudCheckr offers include out-of-the-box security and compliance check features that provide over 35 different types of compliance checks at no cost, best practice checks, and alerts. Another valuable feature is the multi-cloud overview, providing unified reporting across AWS and Azure while allowing us to create different types of dashboards based on who logs into the platform. Additionally, from an MSP standpoint, there is good ease of deployment, especially the billing and chargeback functionality for a reseller or managed services provider. CloudCheckr has positively impacted my organization by helping us manage multiple customers and tens of thousands of resources while retaining performance and visibility due to its multi-cloud support. We do not have to worry about jumping from one platform to another, and the better MSP support is beneficial from a billing and chargeback automation standpoint. The integration in compliance helps identify missing areas within our customer environments and improves them. On average, it has helped us provide approximately 15 to 20% savings through right-sizing or idle resource elimination. These are some of the immediate cost savings our customers have experienced after implementing recommendations from the tool.
RF
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Outsourcing Company
11%
Manufacturing Company
9%
University
6%
Manufacturing Company
9%
University
9%
Educational Organization
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise15
 

Questions from the Community

What do you like most about CloudCheckr ?
The recommendation section is pretty helpful.
What is your experience regarding pricing and costs for CloudCheckr ?
The pricing and licensing are quite convenient. I am not certain about the exact costs involved because another team handles that aspect. Overall, the pricing was quite convenient and represented g...
What needs improvement with CloudCheckr ?
Some aspects could be made more customizable, such as the dashboard and UI. Some features may be too advanced and may have a learning curve, potentially lacking customization. Overall, CloudCheckr ...
What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.
What needs improvement with Freshservice?
Freshservice is a strong IT service management platform, but there are several areas where it could be further improved to deliver even more value. One key area is advanced reporting and analytics....
 

Comparisons

 

Also Known As

CloudCheckr CMx High Security, CloudCheckr CMP
Flint
 

Overview

 

Sample Customers

Accenture, Logitech, Ingram, Cloudar, Infor, DXC, Cornell University, DLT, Lumen, Lightstream, Choice Hotels, B-Tech, SmileShark, PTP, Explicity, JCH Technology, Siemens Mobility
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about CloudCheckr vs. Freshservice and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.