

Freshservice and CloudCheckr are competitors in the IT service management and cloud cost management categories, respectively. Freshservice appears to have an upper hand with its comprehensive ITSM features and ease of use, whereas CloudCheckr stands out for its detailed cost management tools.
Features: Freshservice offers ease of use, mobile access, and workflow automation for ticket handling. It efficiently manages incidents, changes, and assets. CloudCheckr provides granular reporting and billing integration for AWS, Azure, and GCP. It offers dashboards for cost and consumption insights, optimizing cloud usage and security.
Room for Improvement: Freshservice needs better reporting, customizable workflows, and improved integration with Microsoft Outlook. Its chat support and project management functionalities are noted for issues. Asset management in Linux lacks efficiency, impacting detailed analytics reporting. CloudCheckr should enhance performance with large datasets and integration with Azure and Google Cloud, as its reporting capabilities particularly for Azure remain limited.
Ease of Deployment and Customer Service: Freshservice supports deployment in public and private clouds with free technical support, and though responsive, there are noted communication clarity issues. CloudCheckr offers robust cloud support but lacks flexibility. Freshservice's customer service is responsive but inconsistently technical, while CloudCheckr’s service is satisfactory with room for improvement.
Pricing and ROI: Freshservice's flexible pricing across multiple plans is considered competitive, though expensive at higher tiers, offering immediate ROI through improved efficiency. CloudCheckr’s pricing is usage-dependent and considered reasonable, providing value in cost management, though ROI quantification is challenging due to focus on billing management.
It has reduced manual efforts that would otherwise be spent checking where spending is occurring and ensuring all teams use resources correctly.
I have seen a return on investment of 100%, with significant cost avoidance and measurable savings within the first few months of deployment.
Faster resolution means the average ticket resolution time decreased by roughly twenty-five to thirty percent since alerts are automatically converted into tickets and routed to the right team.
Automation has contributed significantly, resulting in reduced resource counts, which equates to savings in money and time.
With using Freshservice, only two technicians are needed per one shift, but without Freshservice, for the same company size, we need about four technicians per shift, so it saved money and time.
The additional support ended up taking longer than expected, with responses that did not meet our need for detailed and technical assistance.
Sometimes support needs to be reached, but they are very responsive and supportive.
The customer support for CloudCheckr is fantastic.
Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months.
However, they have improved over the period of two years.
Their documentation is also good, making setup easy without needing frequent support requests.
It scales well for MSPs and large enterprises, allowing for management of hundreds of accounts and tens of thousands of resources while retaining performance and visibility.
As our organization has grown and ticket volume related to AWS resources increased, Freshservice handled the extra load without any performance issues.
It offers global performance with multi-region data centers to ensure faster responses while adhering to strong security and compliance standards such as GDPR and SOC 2.
Freshservice is easy to use for scalability.
The service runs smoothly most of the time, and performance has been consistent even when ticket volumes and AWS alerts are high.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
CloudCheckr is a powerful and feature-rich tool with abundant metrics.
Another area is drift analysis; there have been complaints about tracking optimization opportunities, such as how to track opportunities identified in January and whether they were resolved in February.
An area where CloudCheckr can be improved is pricing.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
Reporting is useful, but the customization is still restricted, and it would be great to build more detailed reports that combine multiple data sources, especially for cloud-related operations.
Overall, the pricing was quite convenient and represented good value for money.
Pricing is feature-tiered under the MSP licensing, and I would say the pricing was quite competitive and fair.
Switching from previous ITSM tools has led to a 50% reduction in licensing costs.
The solution offers flat licensing and appears to be cost-effective.
The price was very comfortable for our organization to proceed with the migration from Freshdesk to Freshservice.
The cost visibility and reporting are really valuable, and the dashboard is informative and enables good decision-making.
What makes CloudCheckr easy for me to use is its intuitive interface.
The best features CloudCheckr offers include out-of-the-box security and compliance check features that provide over 35 different types of compliance checks at no cost, best practice checks, and alerts.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
Overall, Freshservice provides cutting-edge AI automation for agents and end-users, effortless no-code workflows and ITIL-aligned operations, robust asset, incident, change, problem, and major incident management backed by the live CMDB, unified service desk with self-service and multi-channel support, and strong analytics reporting features, making it a powerful tool for any IT function.
| Product | Market Share (%) |
|---|---|
| Freshservice | 0.8% |
| CloudCheckr | 1.8% |
| Other | 97.4% |

| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 5 |
| Large Enterprise | 15 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.