We performed a comparison between CloudCheckr and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature I like about CloudCheckr CMx High Security is its simplicity. I love that it's not rocket science to use the solution. Even if you're not familiar with the cloud, you can easily figure out how to use CloudCheckr CMx High Security. You can use AWS, you can use Azure, and you can use GCP with the solution because the integration is quite simple. You can also use multi-cloud with it, and you could see the billing part. You'll have complete visibility into your cost which I love about the solution. I also love that data on any security issues and vulnerabilities are available on the go with CloudCheckr CMx High Security. You don't need to do anything different. Just run the scan and you'll have all these open findings in the tool, in terms of the priority level, so if it's critical, it will tell you, "It's critical," and you need to fix it right away."
"The solution is scalable for our purposes."
"It's one of the leading players for cloud optimization. It's hard to find anything better."
"The recommendation section is pretty helpful."
"The most valuable feature of CloudCheckr CMx High Security is granular reporting. Additionally, the user interface is easy to use."
"The solution is mostly stable."
"The initial setup is straightforward."
"It will automatically suggest areas for optimization."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It allowed the development team to concentrate on the client’s requirements instead."
"There is a nice user interface."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"You can just register and within five to minute minutes, you are ready to go."
"The reporting and analytic capabilities are very limited."
"Self-healing could be a bit smoother and a bit cleaner, easier to access and more functional. That would help."
"The solution needs to work better with larger capacities of data."
"CloudCheckr CMx High Security is complex. There are a lot of menus, and if you do not know what you are looking for you can get lost. However, the interface is self-explanatory. It's easy to understand where to go to get what you want."
"Many features still need to be implemented in this tool."
"The performance of the tool really needs to be improved."
"What needs to be improved in CloudCheckr CMx High Security is integration. All the clouds are going quite fast, for example, all the cloud providers: Microsoft, Google, etc. CloudCheckr CMx High Security is good with AWS, no doubt about it, but with Azure and Google Cloud, I find that the solution is slow in that direction. If the vendor planned for CloudCheckr CMx High Security to be automated just for AWS, then it does make sense. If not, if the vendor is also targeting good integration with Google and Microsoft, then CloudCheckr CMx High Security integration needs improvement, in particular, it has to be faster. At the moment, its integration with Azure is not as good as its integration with AWS. With GCP, integration is nowhere."
"The solution must improve its user interface."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"Freshservice's technical support has issues with delays and translations."
"Their analytics need improvement."
"I am not too happy with the page layout or screen layout since it always looks messy."
"Not integrated with Google."
"A chat bot needs to be added to the portal."
CloudCheckr is ranked 24th in Cloud Management with 8 reviews while Freshservice is ranked 14th in Cloud Management with 29 reviews. CloudCheckr is rated 7.6, while Freshservice is rated 8.0. The top reviewer of CloudCheckr writes "Beneficial granular reporting, highly stable, and excellent support". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". CloudCheckr is most compared with Azure Cost Management, AWS Trusted Advisor, Apptio One, VMware Aria Cost powered by CloudHealth and Prisma Cloud by Palo Alto Networks, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our CloudCheckr vs. Freshservice report.
See our list of best Cloud Management vendors.
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