CloudCheckr vs Freshservice comparison

Spot and Freshworks are both solutions in the Cloud Management category. Spot is ranked #28 with an average rating of 7.0, while Freshworks is ranked #15 with an average rating of 8.3. Spot holds a 1.2% mindshare in CM, compared to Freshworks’s 0.4% mindshare. Additionally, 66% of Spot users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudCheckr

Read 8 CloudCheckr reviews

448 Views
215 Comparison Views

66% willing to recommend

Freshservice

Read 35 Freshservice reviews

105 Views
39 Comparison Views

97% willing to recommend

CloudCheckr

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and CloudCheckr are competitors in the IT service management and cloud cost management categories, respectively. Freshservice appears to have an upper hand with its comprehensive ITSM features and ease of use, whereas CloudCheckr stands out for its detailed cost management tools.

Features: Freshservice offers ease of use, mobile access, and workflow automation for ticket handling. It efficiently manages incidents, changes, and assets. CloudCheckr provides granular reporting and billing integration for AWS, Azure, and GCP. It offers dashboards for cost and consumption insights, optimizing cloud usage and security.

Room for Improvement: Freshservice needs better reporting, customizable workflows, and improved integration with Microsoft Outlook. Its chat support and project management functionalities are noted for issues. Asset management in Linux lacks efficiency, impacting detailed analytics reporting. CloudCheckr should enhance performance with large datasets and integration with Azure and Google Cloud, as its reporting capabilities particularly for Azure remain limited.

Ease of Deployment and Customer Service: Freshservice supports deployment in public and private clouds with free technical support, and though responsive, there are noted communication clarity issues. CloudCheckr offers robust cloud support but lacks flexibility. Freshservice's customer service is responsive but inconsistently technical, while CloudCheckr’s service is satisfactory with room for improvement.

Pricing and ROI: Freshservice's flexible pricing across multiple plans is considered competitive, though expensive at higher tiers, offering immediate ROI through improved efficiency. CloudCheckr’s pricing is usage-dependent and considered reasonable, providing value in cost management, though ROI quantification is challenging due to focus on billing management.

To learn more, read our detailed CloudCheckr vs. Freshservice Report (Updated: June 2025).

Buyer's Guide

CloudCheckr vs. Freshservice

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudCheckr

Ranking in Cloud Management

28th

Average Rating

7.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Cost Management (10th), Managed Cloud Services (5th)

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (11th), IT Asset Management (7th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of CloudCheckr is 1.2%, up from 1.1% compared to the previous year. The mindshare of Freshservice is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

Peter Ramnath

Associate Director, ITSM & Onboarding at a computer software company with 201-500 employees

Provides recommendations regarding how cost and consumption can be adjusted, but the reporting and analytic capabilities are very limited

We are not happy with the product’s reporting capabilities. We are planning to change the solution. The security compliance feature doesn’t give much data because CloudCheckr has done a majority of its development on AWS. The majority of our clients are on Microsoft Azure. There are a lot of features and information available for Amazon, but not for Azure. The tool wasn't meeting our expectations. The reporting and analytic capabilities are very limited. There's no ability to do scheduled email reports. The report could only be sent to a single email address. The tool was not very usable. We had multiple clients and tasks to work with.

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Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is straightforward."

"The best feature I like about CloudCheckr CMx High Security is its simplicity. I love that it's not rocket science to use the solution. Even if you're not familiar with the cloud, you can easily figure out how to use CloudCheckr CMx High Security. You can use AWS, you can use Azure, and you can use GCP with the solution because the integration is quite simple. You can also use multi-cloud with it, and you could see the billing part. You'll have complete visibility into your cost which I love about the solution. I also love that data on any security issues and vulnerabilities are available on the go with CloudCheckr CMx High Security. You don't need to do anything different. Just run the scan and you'll have all these open findings in the tool, in terms of the priority level, so if it's critical, it will tell you, "It's critical," and you need to fix it right away."

"The most valuable feature of CloudCheckr CMx High Security is granular reporting. Additionally, the user interface is easy to use."

"The solution is mostly stable."

"It will automatically suggest areas for optimization."

"The solution is scalable for our purposes."

"The recommendation section is pretty helpful."

"It's one of the leading players for cloud optimization. It's hard to find anything better."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"It is a stable solution. My company hasn't faced any problems with the solution."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

"It allows for customization and offers a broad feature set."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"We use the ticketing system primarily, which is very easy to use for all users."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

More Freshservice pros

Cons

"The performance of the tool really needs to be improved."

"Self-healing could be a bit smoother and a bit cleaner, easier to access and more functional. That would help."

"The solution must improve its user interface."

"The solution needs to work better with larger capacities of data."

"CloudCheckr CMx High Security is complex. There are a lot of menus, and if you do not know what you are looking for you can get lost. However, the interface is self-explanatory. It's easy to understand where to go to get what you want."

"Many features still need to be implemented in this tool."

"What needs to be improved in CloudCheckr CMx High Security is integration. All the clouds are going quite fast, for example, all the cloud providers: Microsoft, Google, etc. CloudCheckr CMx High Security is good with AWS, no doubt about it, but with Azure and Google Cloud, I find that the solution is slow in that direction. If the vendor planned for CloudCheckr CMx High Security to be automated just for AWS, then it does make sense. If not, if the vendor is also targeting good integration with Google and Microsoft, then CloudCheckr CMx High Security integration needs improvement, in particular, it has to be faster. At the moment, its integration with Azure is not as good as its integration with AWS. With GCP, integration is nowhere."

"The reporting and analytic capabilities are very limited."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"We'd like better integration with other products."

"A chat bot needs to be added to the portal."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved."

"I experienced some delay in response time for non-function critical queries."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

More Freshservice cons

Pricing and Cost Advice

"A license is needed to use CloudCheckr CMx High Security, but because we are a managed service provider, the price of the license would vary. It depends on the type of cloud users we have, for example, it would be some type of percentage or monthly billing, etc."

"The solution is reasonably priced."

"The cost is on par with other providers."

"The solution has an annual licensing model."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"The pricing is reasonable."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

22%

Educational Organization

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about CloudCheckr ?

The recommendation section is pretty helpful.

See all answers

What is your experience regarding pricing and costs for CloudCheckr ?

The price depends on the actual Azure consumption and what we feed into it. The cost is on par with other providers.

See all answers

What needs improvement with CloudCheckr ?

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...

See all answers

Comparisons

Flexera Cloud Cost Management vs CloudCheckr

Compared 19% of the time

Apptio One vs CloudCheckr

Compared 17% of the time

IBM Turbonomic vs CloudCheckr

Compared 15% of the time

AWS Cost Explorer vs CloudCheckr

Compared 13% of the time

Cloudability vs CloudCheckr

Compared 10% of the time

More CloudCheckr Competitors

ServiceNow vs Freshservice

Compared 21% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 7% of the time

HaloITSM vs Freshservice

Compared 7% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

CloudCheckr

June 2025

Download CloudCheckr product report

Buyer's Guide

Freshservice

June 2025

Download Freshservice product report

Also Known As

CloudCheckr CMx High Security, CloudCheckr CMP

Flint

Overview

CloudCheckr CMx High Security is a cloud management platform that provides complete visibility into cost and security issues. The primary use cases are day-to-day operations, cloud management, identifying open vulnerabilities and issues from a security perspective, and cost management and optimization.

The solution is praised for its stability, simplicity, ease of use, scalability, excellent technical support, and granular reporting. CloudCheckr CMx High Security provides priority-level data on security issues and vulnerabilities, making it easy to identify critical issues that need immediate attention.

Spot

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

Accenture, Logitech, Ingram, Cloudar, Infor, DXC, Cornell University, DLT, Lumen, Lightstream, Choice Hotels, B-Tech, SmileShark, PTP, Explicity, JCH Technology, Siemens Mobility

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudCheckr vs. Freshservice

June 2025

Free Report: CloudCheckr vs. Freshservice

Find out what your peers are saying about CloudCheckr vs. Freshservice and other solutions. Updated: June 2025.

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