Clarity SM and SysAid compete in the IT service management category. Clarity SM has an advantage in feature sets and integration capabilities, while SysAid offers better user-friendliness and cost efficiency.
Features: Clarity SM is celebrated for its customization flexibility, integration capabilities, and comprehensive tools for tracking, configuration, and asset management. These features make it suitable for managing complex IT operations. SysAid stands out for its user-friendly setup and cost-effective licensing, which includes a well-integrated self-service portal and essential asset management features. The simplicity and straightforwardness make SysAid appealing to organizations focusing on ease of use.
Room for Improvement: Clarity SM could enhance scalability, report generation, and modernize its user interface. Users have noted that it requires significant investments for full integration and the API architecture lacks modern features. SysAid, while flexible, could improve automation features, enhance the mobile experience, and expand its knowledge base and reporting tools to provide better comprehensive capabilities.
Ease of Deployment and Customer Service: Clarity SM is usually deployed on-premises, with users experiencing varied customer service satisfaction. Some clients receive excellent support, while others find responses slow. SysAid provides more deployment options, including cloud configurations, which cater to diverse business needs. Customer service for SysAid is generally rated as satisfactory, with technical support known for its responsiveness and helpful problem-solving.
Pricing and ROI: Clarity SM is perceived as costly, especially due to its licensing model based on service-level metrics, presenting a challenge for smaller organizations. Despite this, those who can invest appreciate its extensive feature set. SysAid, on the other hand, offers a more affordable approach, providing competitive pricing with essential features, which leads to a favorable view on its ROI, particularly attractive for smaller organizations seeking a balance between cost and functionality.
| Product | Market Share (%) |
|---|---|
| SysAid | 1.1% |
| Clarity SM | 1.2% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
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