


Find out what your peers are saying about Citrix, Broadcom, Microsoft and others in Virtual Desktop Infrastructure (VDI).
If support comes from Ireland, it can be good, rated at nine or ten.
The first level often wastes time because I usually have to escalate to an engineer for proper support.
Citrix support is better than Microsoft support.
Resolving issues is often complicated due to it being a complex product.
The main areas needing improvement are response speed and quality of answers.
Our support from VMware expired last December.
For Parallels RAS, the support is rated eight out of ten.
It supports over 100 apps and 20,000 users in our organization, demonstrating impressive scalability.
The platform can scale to very large numbers.
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
I can start from fifteen users and scale it to nearly any size.
I evaluate Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) as a very stable solution and very sturdy in how it operates.
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
Especially with the integration of NVIDIA, we experience multiple problems including crashing applications, crashing desktops, spontaneous logoffs, black screens, and systems that no longer respond or cannot reconnect.
We can scale by adding additional servers and connection servers.
Citrix should have different pricing based on company size.
Creating App-V applications is not an easy task and could take from hours to weeks without success.
This makes it challenging to remain with them, and it becomes necessary to explore alternatives to achieve the same performance with less expense.
I would like to see improvements in Horizon 8, specifically integration with NVIDIA for graphical performance upgrades because it creates many issues such as crashing and black screen systems, causing users to lose access to their current desktop and work.
The integration with Workspace ONE to make it more simple and easy for customers to adopt is another aspect.
We have limited capabilities since we are not using a multi-instance solution, just single instances.
A potential improvement could be reducing the dependency on Microsoft solutions for Parallels RAS.
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
I rate the cost-effectiveness of GenApp of Citrix equal to our CMS; it is quite cost-effective.
After VMware was bought by Broadcom, the pricing was ridiculous, but now that Onmises has VMware Horizon 8, the pricing is back to an acceptable level.
No additional fees for maintenance or support are required.
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
The scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is impressive, supporting over 100 apps and a user base of 20,000 within our organization.
Users can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security.
The solution has data leak prevention features that ensure data is not copied from the base machine to VDI.
From a security point of view, security in Horizon 8 is one of the main points in keeping the system resources from the company away from bad actors. You can keep the desktops completely isolated, and you don't need to share your file shares or database with the end-user system.
Centralized management of desktops is one of the main reasons customers choose this solution.
In terms of Parallels Desktop, the coherence mode that allows Mac and Windows applications to run seamlessly side by side is highly regarded.
| Product | Mindshare (%) |
|---|---|
| Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) | 13.1% |
| Horizon 8 | 6.8% |
| Parallels Remote Application Server (RAS) | 3.7% |
| Other | 76.4% |

| Company Size | Count |
|---|---|
| Small Business | 45 |
| Midsize Enterprise | 21 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 62 |
| Midsize Enterprise | 23 |
| Large Enterprise | 44 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 2 |
| Large Enterprise | 10 |
Citrix DaaS provides centralized administration, high security, and app and desktop flexibility, offering excellent user experience and robust remote access. It is known for low bandwidth seamless performance and ease of use, ensuring consistent experience on diverse devices.
Citrix DaaS is a comprehensive service for virtual application delivery and remote access, ideal for distributed teams and mobile workers. Its support for application virtualization, data regulation compliance, and business continuity makes it valuable in remote work environments. Organizations use it for centralized management and secure remote workflows, benefiting from low-bandwidth delivery in multi-city deployments. However, enhancements in speed, performance, and scalability are necessary, along with better monitoring and pricing improvements. Users face cloud compatibility challenges, and improvements in virtual desktop functionality and multimedia experience are desired.
What are the key features of Citrix DaaS?In healthcare, Citrix DaaS supports secure access to patient records and applications essential for telemedicine. Financial services benefit from compliance with data regulation and secure workflows. In education, virtual desktops offer accessible learning resources, aiding remote teaching initiatives. Retail uses it for streamlining operations across dispersed locations, ensuring quick access to inventory systems and data management.
Horizon 8 offers centralized management and robust security with ease of deployment and scalability. It provides virtualization and remote access to devices across platforms, ensuring improved performance and reliable remote desktop experiences.
Horizon 8 integrates instant clone technology, a security gateway, and supports USB redirection while minimizing bandwidth consumption for efficient resource utilization. Featuring a powerful administrative console, it simplifies backend control with a user-friendly interface. While effective, it can improve in areas like audio redirection, app volume configuration, and Azure integration. Enhanced connectivity, performance, and monitoring capabilities could elevate user experience alongside clearer licensing terms.
What are Horizon 8's key features?Horizon 8 is widely implemented in industries like education, healthcare, and finance where it enhances remote work by securing virtual desktops and applications. It supports virtual desktop infrastructure enabling secure connection to internal resources, data center consolidation, and application delivery meeting specific industry needs.
Parallels Remote Application Server (RAS) offers efficient remote application and desktop delivery across diverse devices, providing businesses with easy management and robust performance, ensuring stable and secure access.
RAS simplifies remote access through its user-friendly design, encompassing app publishing, device compatibility, and management capabilities. Users benefit from its HTML 5 Client convenience and impressive speed. With features like security groups and client compatibility, RAS excels in providing a stable and flexible environment. Its scalability across platforms and affordability makes it attractive for many organizations. However, areas such as printing stability, customization, and performance monitoring could benefit from further enhancements.
What are the key features of Parallels RAS?Industry implementations of Parallels RAS include its use as a client gateway and an alternative to Windows RDS. With support for Macs, Windows, Linux, and Android devices, it facilitates application publishing and migration from platforms like VMware. Organizations employ RAS for remote control, VDI, and ERP solutions, improving remote workforce operations and geographic application distribution.