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Cisco Vulnerability Management (formerly Kenna.VM) vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Vulnerability Managem...
Ranking in Risk-Based Vulnerability Management
22nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Cisco Security Portfolio (11th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of June 2026, in the Risk-Based Vulnerability Management category, the mindshare of Cisco Vulnerability Management (formerly Kenna.VM) is 2.3%, down from 2.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations1.7%
Cisco Vulnerability Management (formerly Kenna.VM)2.3%
Other96.0%
Risk-Based Vulnerability Management
 

Featured Reviews

AshishPaliwal - PeerSpot reviewer
Self-employed at Self-employed
Offers contextual prioritization and risk-based remediation of vulnerability
An improvement would be some sort of an integration with any GRC suite. There are a lot of GRC suites available, like Archer, MetricStream, Rsam, Protiviti, for example. So how would a solution like this work if my company has already invested thousands or maybe millions in a GRC solution? Do I still need it and how does it fit into an existing SAP environment? There could be interoperability, having more data sources, integrating Splunk, Qualys, FireEye, Rapid7, Carbon Black. I'm sure all that can be done to an extent, with a little more insight and a little more accuracy on the industry numbers and trends. I'd like the solution to offer any sort of assistance in any way with the remediation part, not just identification of vulnerability risk, and that is second.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The risk context of any vulnerability is a valuable feature."
"The risk context of any vulnerability is a valuable feature; that is what it is used for and then data from different sources can be fed into it, and they have good dashboards, risk meters, and virtualization."
"The solution is stable."
"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."
"My favorite feature is the application vulnerability scanner."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
 

Cons

"An improvement would be some sort of an integration with any GRC suite."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The dashboard and playbook creation will need to improve"
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
 

Pricing and Cost Advice

"I think the pricing is based on the number of endpoints, so it's more subscription-based."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Retailer
16%
Computer Software Company
14%
Financial Services Firm
10%
Construction Company
9%
Financial Services Firm
18%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Also Known As

Kenna.VM, Kenna Security, Kenna, Kenna Security Platform
No data available
 

Overview

 

Sample Customers

TransUnion
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Qualys, Horizon3.ai, Tenable and others in Risk-Based Vulnerability Management. Updated: May 2026.
899,204 professionals have used our research since 2012.