We compared Netskope and Cisco Umbrella based on our users' reviews across four parameters. After reading all of the collected data, you can find our conclusion below.
Cisco Umbrella is praised for its customer service, positive ROI, and ease of use, yet it needs to enhance its user interface, reporting and analytics capabilities, integration with third-party platforms, and customer support. Netskope offers comprehensive data protection and advanced threat protection but could improve its interface, customer support, performance during high traffic, and reporting capabilities. Pricing is competitive for both options.
Features: Netskope stands out with comprehensive data protection and advanced analytics, while Cisco Umbrella excels in robust security measures, seamless integration, user-friendly interface, and reliable performance.
Pricing and ROI: The setup cost of Netskope is straightforward, with competitive pricing options, ensuring a smooth experience for customers. Cisco Umbrella also offers reasonable and competitive pricing, with a hassle-free setup cost and a simple and flexible licensing process for easy management. Netskope has shown a positive ROI with improved security, data protection, visibility, threat detection, and cost savings. Cisco Umbrella also provides improved security, productivity, ease of use, and integration with existing systems.
Room for Improvement: Netskope could benefit from improvement in its interface, customer support, performance during high traffic, and reporting capabilities. Cisco Umbrella needs to enhance its interface, the solution's reporting and analytics capabilities, third-party integration, and customer support.
Deployment and customer support: Some Netskope users found the initial setup to be simple and quick, as it only involves rolling out an agent and can be deployed on the cloud. Others mentioned that the implementation phase can be complex and time-consuming, requiring coordination and effort. The deployment process was generally considered easy, especially for those with a networking background. Cisco Umbrella users find the initial setup to be straightforward, with deployment taking as little as a day or two. Others report that deployment can take a couple of days to a few weeks, depending on the complexity of the deployment model and any customization needed. Netskope's customer service is responsive, helpful, and attentive, delivering prompt resolution and knowledgeable assistance. Cisco Umbrella also provides highly regarded customer service, with prompt and efficient assistance and a knowledgeable support team.
The summary above is based on 68 interviews we conducted with Netskope and Cisco Umbrella users. To access the review's full transcripts, download our report.
"The solution is stable."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"You can manage and create policies based on a group of users. It can permit some URLs and block others."
"It analyzes the domain security helps us implement the securest policy."
"Provides dependable DNS monitoring of external devices."
"The single-pane-of-glass management is really important. In today's era, administration costs and operational expenses will cost you a lot, and it reduces that as well. You don't need extra resources to manage all your parameter firewalls, looking at every single device to allow resources internal access. By just introducing the single-pane-of-glass management, it has lifted the burden off of management, especially the network management."
"We are very new users of the solution and are still in the exploration stages, but we are happy with the product thus far."
"It has excellent resilience in cybersecurity. Cybersecurity for my organization is very important because we are a banking organization. We need this security to protect the personal information of our clients. This is very important for our security."
"The implementation is pretty easy."
"Some clients only want DNS security, while others want more of the advanced features that it has available."
"Their technical support is very good."
"Technical support is good. They are very helpful and quick to resolve any issues we have."
"The automation offered by the product is pretty solid."
"It's a comprehensive security portfolio solution."
"Its deployment is very easy and quick. Their technical support is also very good."
"Netskope's control is user-friendly and comprehensible. It also helps in conveying information effectively as a company, making it crucial for customer satisfaction."
"Netskope has a diverse portfolio range, which includes cloud access security brokers, content filtering, behavior analytics, and security management."
"It is a very scalable tool."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"It should have a real-time malware classification engine. It should check the malware on the website. It would be good if it had a real-time malware check for the websites because currently, it just compares the DNS queries of the blacklist. It should also have malware control over file execution and the types of files that the users are allowed to download."
"The pricing is a bit high. Being outside of the USA, we have issues with the exchange rate."
"Cisco Umbrella should add some more documentation on proxies."
"The rule-making process for blocking sites or for blocking characteristics can use some simplification."
"I would like to see more integration between Cisco Umbrella and Cisco DNA Center."
"In my experience with Umbrella support, sometimes the response times take a bit more time than we would like... sometimes, if you go through email, it can take quite a while to get a response."
"If the virtual appliances could also gather traffic bandwidth reports, that would be great."
"The design of the screens could be improved. Sometimes you're trying to look for information, for what you think is critical that should be on that first screen of the dashboard so that you can quickly take screenshots to have people help out, but you have to hop between screens to find little pieces of evidence."
"The configuration in the cloud model could be improved upon."
"The solution's implementations can be made much easier because, currently, it is complex in nature."
"They could add endpoint security features."
"It needed some fine-tuning on core business sites that we used, which were sensitive to what we term a man-in-the-middle certificate by design. Some sites were not tolerant because they presented as potentially malicious. So, we just had to make some tweaks so that it would bypass or interpret it."
"In terms of improvements, enhancing support, particularly for OEM support with quicker response times would be beneficial."
"Technical support and the user interface could be improved."
"The CSPM model needs to improve."
"I deduced two points: one for their feature modification and one for the feature maturity of the solution."
Cisco Umbrella is ranked 1st in Cloud Access Security Brokers (CASB) with 55 reviews while Netskope is ranked 4th in Cloud Access Security Brokers (CASB) with 17 reviews. Cisco Umbrella is rated 8.8, while Netskope is rated 8.4. The top reviewer of Cisco Umbrella writes "We can see all of our locations in one place and only have to make changes once for all our locations". On the other hand, the top reviewer of Netskope writes "Is easy to scale and set up, and has built-in website classification or safety ratings". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Azure DNS, whereas Netskope is most compared with Zscaler Internet Access, Prisma Access by Palo Alto Networks, Microsoft Defender for Cloud Apps, Skyhigh Security and Cato SASE Cloud Platform. See our Cisco Umbrella vs. Netskope report.
See our list of best Cloud Access Security Brokers (CASB) vendors and best Secure Access Service Edge (SASE) vendors.
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