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Cherwell Service Management vs LiveChat comparison

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Cherwell Service Management

Read 6 Cherwell Service Management reviews
1,300 views|653 comparisons
80% willing to recommend
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LiveChat

Read 6 LiveChat reviews
184 views|151 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Cherwell Service Management and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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769,065 professionals have used our research since 2012.
Featured Review
Thobile Moeketsi
Having everything in one location has significantly improved our efficiency and reporting
Previously, the processes we now use Service Management for, were done manually. Implementing CSM has made us very efficient and we're now able to... Read more →
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."

    • More Cherwell Service Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Cherwell Service Management?
    Top Answer:All our activities are carried out in the one place.
    Read all 5 answers   →
    What needs improvement with Cherwell Service Management?
    Top Answer:We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to… more »
    Read all 5 answers   →
    What is your primary use case for Cherwell Service Management?
    Top Answer:We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
    Read all 5 answers   →
    Ask a question

    Earn 20 points

    Ranking
    19th
    out of 59 in Help Desk Software
    Views
    1,300
    Comparisons
    653
    Reviews
    1
    Average Words per Review
    477
    Rating
    9.0
    34th
    out of 59 in Help Desk Software
    Views
    184
    Comparisons
    151
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    chat.io
    Learn More
    Ivanti
    LiveChat
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

    Premium live chat software with help desk features.

    Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

    LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

    Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

    Give it a try at https://www.livechatinc.com

    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization53%
    Government11%
    Computer Software Company6%
    Healthcare Company3%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company14%
    Outsourcing Company9%
    Financial Services Firm9%
    Company Size
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise59%
    Large Enterprise32%
    REVIEWERS
    Small Business88%
    Midsize Enterprise13%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise12%
    Large Enterprise64%
    Buyer's Guide
    Help Desk Software
    April 2024
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    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    769,065 professionals have used our research since 2012.

    Cherwell Service Management is ranked 19th in Help Desk Software with 6 reviews while LiveChat is ranked 34th in Help Desk Software. Cherwell Service Management is rated 7.2, while LiveChat is rated 9.8. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas LiveChat is most compared with .

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.