Cherwell Service Management vs Kaseya Vorex comparison

Ivanti and Kaseya are both solutions in the Help Desk Software category. Ivanti is ranked #28, while Kaseya is ranked #47. Ivanti holds a 1.1% mindshare in HDS, compared to Kaseya’s 0.1% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 50% of Kaseya users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

454 Views
381 Comparison Views

80% willing to recommend

Kaseya Vorex

Read 2 Kaseya Vorex reviews

111 Views
111 Comparison Views

50% willing to recommend

Cherwell Service Management

Kaseya Vorex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cherwell Service Management and Kaseya Vorex based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2025).

Buyer's Guide

Help Desk Software

August 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in Help Desk Software

28th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (28th)

Kaseya Vorex

Ranking in Help Desk Software

47th

Average Rating

9.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of Cherwell Service Management is 1.1%, up from 0.5% compared to the previous year. The mindshare of Kaseya Vorex is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Platform excels across departments but requires more focus on integration and IT management features

Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"The most valuable features are problem management and change management."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"The dashboard is very useful to get a quick overview of current tasks."

"The dashboard and the reporting functionality are the solution's most valuable features."

"All our activities are carried out in the one place."

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

"The platform's most valuable feature is the ability to produce daily summary reports."

Cons

"The stability, specifically in the on-premises deployment model, could be improved."

"Application service mapping, GRC, SecOps, and things like that need improvement."

"Access is only available if we're on VPN."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Kaseya Vorex's customization features could be better."

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Energy/Utilities Company

14%

Manufacturing Company

11%

Legal Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Kaseya Vorex?

The platform's most valuable feature is the ability to produce daily summary reports.

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What needs improvement with Kaseya Vorex?

Kaseya Vorex's customization features could be better. They could provide training programs to predict the potential issues.

See all answers

What advice do you have for others considering Kaseya Vorex?

The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential re...

See all answers

Comparisons

ServiceNow vs Cherwell Service Management

Compared 65% of the time

BMC Helix ITSM vs Cherwell Service Management

Compared 25% of the time

Ivanti Neurons for ITSM vs Cherwell Service Management

Compared 10% of the time

More Cherwell Service Management Competitors

No data available

Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Cherwell Service Management product report

Buyer's Guide

Help Desk Software

August 2025

Download Kaseya Vorex product report

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

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