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Cherwell Service Management vs Kaseya Vorex comparison

Ivanti and Kaseya are both solutions in the Help Desk Software category. Ivanti is ranked #27, while Kaseya is ranked #19 with an average rating of 9.0. Ivanti holds a 1.4% mindshare in HDS, compared to Kaseya’s 0.5% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 50% of Kaseya users who would recommend it.
Cherwell Service Management
Read 6 Cherwell Service Management reviews
  • 576 Views
  • 507 Comparison Views
80% willing to recommend
Kaseya Vorex
Read 2 Kaseya Vorex reviews
  • 193 Views
  • 193 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cherwell Service Management and Kaseya Vorex based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Cherwell Service Management vs. Kaseya Vorex Report (Updated: September 2025).
Buyer's Guide
Cherwell Service Management vs. Kaseya Vorex
September 2025
Download the complete report
Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cherwell Service Management
Ranking in Help Desk Software
27th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
IT Service Management (ITSM) (28th)
Kaseya Vorex
Ranking in Help Desk Software
19th
Average Rating
9.0
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of Cherwell Service Management is 1.4%, up from 0.4% compared to the previous year. The mindshare of Kaseya Vorex is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software Market Share Distribution
ProductMarket Share (%)
Kaseya Vorex0.5%
Cherwell Service Management1.4%
Other98.1%
Help Desk Software
 

Featured Reviews

Thobile Moeketsi - PeerSpot reviewer
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
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Rajendra Karad - PeerSpot reviewer
Platform excels across departments but requires more focus on integration and IT management features
Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enhancements are very limited. Multi-tenancy was lacking in Kaseya Vorex. Tenancy was not 100% there in Kaseya Vorex. The IT Asset Management feature was very limited. The Service Desk was also limited because it is not a full-fledged ITSM; it was a professional service automation platform. Integrated communication tools were somewhat lacking in Kaseya. Multi-channel collaboration integrations were not there. The Service Desk was not in complete compliance with the ITIL framework.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboard is very useful to get a quick overview of current tasks."
"All our activities are carried out in the one place."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The most valuable features are problem management and change management."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The dashboard and the reporting functionality are the solution's most valuable features."
"The platform's most valuable feature is the ability to produce daily summary reports."
"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."
 

Cons

"Access is only available if we're on VPN."
"The stability, specifically in the on-premises deployment model, could be improved."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"Kaseya Vorex's customization features could be better."
 

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Energy/Utilities Company
13%
Legal Firm
13%
Manufacturing Company
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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Earn 20 points
What do you like most about Kaseya Vorex?
The platform's most valuable feature is the ability to produce daily summary reports.
See all answers
What needs improvement with Kaseya Vorex?
Kaseya's focus is on something else and is not aligned to the business model we are into, and the enhancements which we are expecting are not happening on their platform or their products. The enha...
See all answers
What advice do you have for others considering Kaseya Vorex?
There is no comparison to SolarWinds Service Desk when compared with Kaseya Vorex because both platforms are altogether different from a business model perspective. With Kaseya products, I had neve...
See all answers
 

Comparisons

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BMC Helix ITSM vs Cherwell Service Management Logo
BMC Helix ITSM vs Cherwell Service Management
Compared 25% of the time
Ivanti Neurons for ITSM vs Cherwell Service Management Logo
Ivanti Neurons for ITSM vs Cherwell Service Management
Compared 10% of the time
More Cherwell Service Management Competitors
No data available
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
September 2025
Cherwell Service Management reportDownload Cherwell Service Management product report
Buyer's Guide
Help Desk Software
September 2025
Kaseya Vorex reportDownload Kaseya Vorex product report
 

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Ivanti

Easily Create, Manage and Resolve all IT Service Requests and Tickets

Kaseya
 

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace
CROWD, GetApp, Capterra, Software Advice
Buyer's Guide
Cherwell Service Management vs. Kaseya Vorex
September 2025
Free Report: Cherwell Service Management vs. Kaseya Vorex
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.