We performed a comparison between Kaseya Vorex and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The platform's most valuable feature is the ability to produce daily summary reports."
"This solution has provided a way to manage request tracking and resolution."
"The software deployment we find quite valuable - being able to deploy software to multiple endpoints without having to worry about getting in touch with the end users."
"What I found most valuable in ManageEngine ServiceDesk Plus is its ticketing function plus change management, which helps us monitor all service requests within the team and even extend the requests to level two support."
"We not only handle tickets, but also requests from many departments. All are easy to manage."
"I rate the solution a ten out of ten for scalability."
"It ensures the tracking of all costs for end-user issues."
"Overall this is an easy and convenient solution to use."
"I am enjoying the report features, they are quite good."
"Kaseya Vorex's customization features could be better."
"The documentation could be improved."
"I would like to see a clearer distinction between ManageEngine Cloud, ServiceDesk Plus, and ManageEngine Enterprise. That way, choosing the best one is better informed. Initially, I struggled to understand the difference, but I figured it out later."
"It needs more customization and the ability to generate reports based on custom feeds. At present, if you create a custom feed in any form, you cannot create a report based on those criteria."
"There is room for improvement in the automation. ManageEngine ServiceDesk Plus should take note of repeated incidents and automatically offer solutions to them."
"I would also like to see better integration with external software. It is possible, but it is tough. The APIs are not very flexible, so you really have to write a lot of code to create that integration. Opening it up for external integration would allow for easier customization of the existing autobox workflows. It would help with the user's perception."
"We should be able to monitor the performance of assets, not only documents. For example, printers. We should be able to monitor ink levels and get notifications when the ink is low. In another operation manager I use, they send me a notification when the device is off, or has something to perform."
"Customization has room for improvement in ManageEngine ServiceDesk Plus."
"The timing reporting module, and how it's used is a bit difficult to understand."
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Kaseya Vorex is ranked 29th in Help Desk Software with 1 review while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. Kaseya Vorex is rated 6.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". Kaseya Vorex is most compared with , whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, Zoho Desk and BMC Helix ITSM.
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