We performed a comparison between JIRA Service Management and Kaseya Vorex based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"The customer portal with connection with our knowledge base has been most valuable."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"A good organizational tool."
"The customer portal allows users to register tickets themselves."
"The most valuable features are the management tools."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"The stability of JIRA Service Management is good."
"The platform's most valuable feature is the ability to produce daily summary reports."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
"SaaS version for large organizations (more than 2000 users) is not available."
"There is room for improvement in support."
"If we can have an easier way to deploy this solution without the help of a consultant and a more reliable way of deploying procedures, it would be quite helpful."
"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"Kaseya Vorex's customization features could be better."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Kaseya Vorex is ranked 29th in Help Desk Software with 1 review. JIRA Service Management is rated 8.2, while Kaseya Vorex is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Kaseya Vorex is most compared with .
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