CA Digital Operational Intelligence [EOL] vs ScienceLogic comparison

CA Digital Operational Inte...

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Executive Summary

We performed a comparison between CA Digital Operational Intelligence [EOL] and ScienceLogic based on real PeerSpot user reviews.

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Digital Operational Inte...

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ScienceLogic

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (6th), Unified Communications Monitoring (1st), Network Monitoring Software (15th), Server Monitoring (9th), IT Infrastructure Monitoring (14th), IT Operations Analytics (5th), Cloud Monitoring Software (13th), AIOps (9th)

Featured Reviews

it_user1273302

Global Head of Monitoring at AXA Investment Managers

Good performance, efficiency, and focuses on monitoring

When you choose a solution, you compare the bad points and the good points with the requirements that are needed. DOI does have some bad points. The real bad part is that it's impossible to be integrated on-premise. Broadcom chose to build only on the Cloud. In the beginning, I first started to check on-premise solutions to integrate in the future with Cloud models. So when we chose DOI, we knew the bad point was its obligation to use the Cloud or the SaaS model. But it's not a bad point now because Cloud and SaaS computing is the future of IT. But it's too early to really know about the security and what the other companies are seeing and changing. Monitoring information is critical for a company - information about the IPs, names that we keep, and some technical information. Also critical is the security of the monitoring itself. Broadcom manages the security of the data well. If you have securable monitoring and your team is already using Century or other products, DOI is not a good choice because DOI is not open-source. DOI is a static solution so you will not have access to the code. It is difficult with Sharepoint, too. If you are not in the habit of managing your static Broadcom relationship, it's not easy. The support is in India and it's already closed by the midday shift. The Broadcom support is very bad. I had a previous integration of Broadcom and their static software. But I was able to manage the support. But for new customers, it's quite difficult to create this relationship. Please keep in mind, Broadcom is a very huge company and when you're small or medium, about 1,000 or so employees, if you don't have the team, monitoring will be difficult. If you start a new company or are a startup, don't use Broadcom software. You don't have the weight to negotiate with Broadcom. It's not a bad point with DOI, just a bad point with the Broadcom relationship. But if you only choose DOI, keep in mind that the product is not only its technical capabilities, but also it's support relationship with the enterprise. We already plan to integrate automatic recognition in future releases. Now we don't use a major part of the automatic recognition. The plan is to create or automatically correct some command execution or re-run of the image and to integrate the VPN. The next step is to use the automatic recognition and to bypass the human intervention and to have automatic intervention of the critical system.

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Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

Comprehensive monitoring streamlines operations with room for user support enhancement

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The features that I have found most valuable are the machine learning and the algorithm. We tried seven solutions. The good points of DOI are performance and efficiency under machine learning systems."

"We chose DOI because during the proof of concept, the integration of all of our asset management and monitoring payments took three days, which was very short, very quick, and very efficient compared to other solutions where we spent around three or four weeks on integration."

"The support's been fantastic."

"Provides agentless monitoring so there's no need to install the agent on each server."

"After deploying ScienceLogic in our infrastructure and configured IT services around our critical applications we have experienced a considerable drop in major incidents which impact our customers."

"We chose the ScienceLogic platform because it really met and exceeded all of the requirements that we had put forth in the RFI."

"However, once I began using ScienceLogic, I discovered that the main thing that fascinated me was discovering each and every child, which I had never seen in any monitoring tool."

"The whole platform overall is very powerful."

"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."

"A major benefit is eliminating visibility gaps, which motivates me to consolidate tools."

More ScienceLogic pros

Cons

"It's impossible to be integrated on-premise. Broadcom chose to build only on the Cloud."

"The Broadcom support is very bad."

"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."

"We often face bugs when there's a new release."

"The reporting module needs work."

"The product is not user-friendly."

"They should add CLI command modes and scripts for high performance."

"It doesn't have the complete application-level topology. It could have service topology and business service monitoring."

"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."

"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."

More ScienceLogic cons

Pricing and Cost Advice

Information not available

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"The pricing model for ScienceLogic could improve."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

More ScienceLogic pricing and cost advice

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Top Industries

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Financial Services Firm

13%

Manufacturing Company

Government

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	24

Questions from the Community

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What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

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What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

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What needs improvement with ScienceLogic?

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Product Reports

IT Operations Analytics

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CA Digital Operational Intelligence [EOL] report

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Overview

CA Digital Operational Intelligence enables IT operations teams to make smarter, faster decisions for enhancing user experience and improving IT service quality and capacity through cross-domain contextual intelligence. Built on an open, powerful engine, it is the leading advanced analytics solution in the market that provides users with comprehensive insights by ingesting and analyzing a diverse data set including metric, topology, text and log data. The machine learning–driven analytics, along with out-of-the-box visualization and correlation, helps drive a superior user experience and deliver significant operational efficiencies.

Broadcom

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

Sample Customers

Information Not Available

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

IT Operations Analytics