ServiceNow Now Platform and Boomi AtomSphere Flow are compared based on features, room for improvement, ease of deployment, customer service, pricing, and ROI. While ServiceNow offers a range of enterprise management tools, Boomi is favored for its integration capabilities and faster implementation.
Features: ServiceNow features comprehensive enterprise management tools, effective support resources, and extensive capabilities. Boomi provides standout data integration functionalities, ease of use, and specialized integration features.
Room for Improvement: ServiceNow users suggest improvements in performance speed, scalability, and system integrations. Boomi users want enhanced reporting features, a more intuitive workflow builder, and expanded connectors.
Ease of Deployment and Customer Service: ServiceNow offers strong customer support and comprehensive deployment resources, though the process is time-consuming. Boomi is noted for its quick and straightforward deployment, with satisfactory customer service.
Pricing and ROI: ServiceNow is considered expensive but justifiable by its robust ROI. Boomi has more affordable pricing and delivers solid ROI through efficient integration features, appealing to cost-conscious buyers.
It lacks clarity on how to reach out, write emails, or understand responsiveness.
I have not personally dealt with Boomi's customer support, but my team mentions that support is not good.
They have enough knowledge to say the right things.
In terms of scalability, the tool is quite scalable, and I would rate it eight or nine.
I would rate the scalability as nine out of ten, as it effectively scales to meet our clients’ needs.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
The solution maintains high stability, which makes it reliable.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
ServiceNow Now Platform has improved it since then.
It lacks features like the ESQL scripting language found in IBM's, which makes integration transformations easy.
We are particularly interested in exploring AI features more thoroughly, focusing on next-generation enhancements like ChatGPT.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from other tools that could be better.
The pricing is considered a bit expensive yet not excessively so, particularly when compared to similar solutions like MuleSoft.
The pricing is good for a small-scale company like ours, and the licensing cost is reasonable.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
We use Boomi for various types of integrations, such as SFTP integration, database integration, Snowflake integration, and we also perform transformations using maps and scripts.
The most valuable features include the ease of designing Boomi flows and the significant cost savings and reduced time to market they offer our clients.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
| Product | Market Share (%) |
|---|---|
| ServiceNow Now Platform | 2.3% |
| Boomi AtomSphere Flow | 1.4% |
| Other | 96.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 34 |
Boomi Flow is a modern, cloud-native service for creating customer journeys and automating simple and sophisticated workflows that accelerate your business outcomes.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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