Bonita vs ServiceNow Orchestration comparison

Bonitasoft and ServiceNow are both solutions in the Process Automation category. Bonitasoft is ranked #12 with an average rating of 8.2, while ServiceNow is ranked #11 with an average rating of 8.3. Bonitasoft holds a 4.9% mindshare in PA, compared to ServiceNow’s 4.3% mindshare. Additionally, 96% of Bonitasoft users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Bonita

Read 27 Bonita reviews

2,634 Views
1,957 Comparison Views

96% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

Bonita

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Bonita and ServiceNow Orchestration are both prominent products in the business process management and automation category. ServiceNow Orchestration is often seen as superior due to its advanced automation capabilities, which cater to complex enterprise needs better than Bonita.

Features: Bonita offers customizable workflow and process automation, robust open-source options, and detailed documentation that aid ease of use. ServiceNow Orchestration provides advanced integration tools, comprehensive process automation, and service mapping, making it suitable for large-scale enterprise environments.

Room for Improvement: Bonita could benefit from reducing its implementation time and enhancing its platform versatility to cater to more environments. ServiceNow Orchestration might be improved by simplifying integrations and reducing complexities in the deployment process.

Ease of Deployment and Customer Service: Bonita is known for its quick setup and efficient support, which is advantageous for small to mid-sized projects. ServiceNow Orchestration, while requiring a more complex implementation, offers extensive support options, making it ideal for larger enterprises.

Pricing and ROI: Bonita presents an affordable upfront cost with potentially high ROI due to its lower initial expenses, making it attractive for cost-sensitive projects. ServiceNow Orchestration, despite its higher setup costs, provides a significant return on investment for organizations requiring extensive integration and automation features, making it suitable for larger enterprises.

To learn more, read our detailed Bonita vs. ServiceNow Orchestration Report (Updated: April 2025).

Buyer's Guide

Bonita vs. ServiceNow Orchestration

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bonita

Ranking in Process Automation

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (10th), Business Process Management (BPM) (14th)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of Bonita is 4.9%, down from 5.5% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Paparao Nadipineni

Architect at Evoke

A simple and lightweight college course automation system with third-party integrations

The initial setup is straightforward and can be completed with the environment within an hour. First, take the latest from the git repository and check the git code to the monitor studio and a bar file, a deployable Bonita archive file. Then, take that process to the Bonita server, running at runtime on another server. Finally, deploy and enable it by selecting the proper organization.

Read full review

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The user interface is easy to use."

"We use the tool to validate and give access to the users. It is for access management."

"Bonita is user-friendly."

"Process automation with Bonita BPM is really easy."

"Compared to other products on the market, Bonita presents a pretty acceptable level of robustness."

"The solution is easy to use."

"Flexible and drag-and-drop type of UI is very valuable. The integrations are also very good. You can build workflows very quickly, which is my favorite activity. By using the GUI, you can build the entire mechanism, notifications, and all this kind of stuff."

"The user interface is better than all of the open-source BPMs that I have tried."

More Bonita pros

"The iTerm suite is also crucial for visibility and optimization."

"It has competitive AI capabilities."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"There are a lot of ready to use orchestration custom packs."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"The data visualization is good."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

More ServiceNow Orchestration pros

Cons

"I would like to improve the product's load balancing."

"The interface is advanced and quite good, but it could improve."

"There could be an improvement in IoT connectivity."

"We are struggling a bit with integrations."

"It is missing some important features that other products have."

"The dashboard has limited features."

"Bonita must add a rule engine. We are a 360-degree partner of Bonita. We can integrate with any kind of rule engine. We have a dashboard related to engine performance, but getting a configurable dashboard for the Buildium or transactional data will add value."

"Automation in vacation of a human resources replacement would be a good improvement in the product."

More Bonita cons

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"Efficiency of some features could be improved."

"I would like a user experience module to be added."

"The deployment requires awareness among the project staff."

"We cannot perform GUI automation using the tool."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"We are using the Community Version, which can be used free of charge."

"You pay an annual fee and can have an unlimited number of processes and users."

"The Enterprise edition is very expensive."

"The product's pricing is acceptable. Pricing is yearly."

"Price to service ratio with Bonita BPM is good."

"The price of the solution is reasonable."

"I am using the free version of Bonita."

"The price is fair for what we are using the solution for."

More Bonita pricing and cost advice

"In terms of price, this solution is at the higher end of what you'll find."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is not very expensive."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"Pricing is custom to every customer."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

11%

Educational Organization

Manufacturing Company

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Bonita compare with Camunda Platform?

One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...

See all answers

What do you like most about Bonita?

The user interface is easy to use.

See all answers

What is your experience regarding pricing and costs for Bonita?

The Enterprise edition is very expensive.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

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Compared 4% of the time

SAP Signavio Process Manager vs Bonita

Compared 3% of the time

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Compared 15% of the time

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Compared 7% of the time

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Compared 7% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

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Product Reports

Buyer's Guide

Bonita

May 2025

Download Bonita product report

Buyer's Guide

ServiceNow Orchestration

April 2025

Download ServiceNow Orchestration product report

Also Known As

Bonita BPM

No data available

Overview

Bonitasoft helps innovative companies worldwide deliver better digital user experiences for customers and employees. The extensible and open Bonita application platform unleashes the full potential of multidisciplinary development teams to create Living Apps: applications that allow continuous and incremental improvement, connecting tailored user interfaces with reliable back-office operations.

Bonitasoft

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

With more than 1000 customers in 75 countries, and its ecosystem of more than 120,000 members, Bonitasoft is the largest provider of open-source Business Process Management, Low-code and Digital Transformation software worldwide.

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Bonita vs. ServiceNow Orchestration

April 2025

Free Report: Bonita vs. ServiceNow Orchestration

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