Bonita vs ServiceNow Orchestration comparison

Bonitasoft and ServiceNow are both solutions in the Process Automation category. Bonitasoft is ranked #15 with an average rating of 8.3, while ServiceNow is ranked #10 with an average rating of 8.2. Bonitasoft holds a 4.6% mindshare in PA, compared to ServiceNow’s 4.4% mindshare. Additionally, 96% of Bonitasoft users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Bonita

Read 27 Bonita reviews

2,458 Views
501 Comparison Views

96% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,094 Views
615 Comparison Views

92% willing to recommend

Bonita

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Bonita and ServiceNow Orchestration are both prominent products in the business process management and automation category. ServiceNow Orchestration is often seen as superior due to its advanced automation capabilities, which cater to complex enterprise needs better than Bonita.

Features: Bonita offers customizable workflow and process automation, robust open-source options, and detailed documentation that aid ease of use. ServiceNow Orchestration provides advanced integration tools, comprehensive process automation, and service mapping, making it suitable for large-scale enterprise environments.

Room for Improvement: Bonita could benefit from reducing its implementation time and enhancing its platform versatility to cater to more environments. ServiceNow Orchestration might be improved by simplifying integrations and reducing complexities in the deployment process.

Ease of Deployment and Customer Service: Bonita is known for its quick setup and efficient support, which is advantageous for small to mid-sized projects. ServiceNow Orchestration, while requiring a more complex implementation, offers extensive support options, making it ideal for larger enterprises.

Pricing and ROI: Bonita presents an affordable upfront cost with potentially high ROI due to its lower initial expenses, making it attractive for cost-sensitive projects. ServiceNow Orchestration, despite its higher setup costs, provides a significant return on investment for organizations requiring extensive integration and automation features, making it suitable for larger enterprises.

To learn more, read our detailed Bonita vs. ServiceNow Orchestration Report (Updated: June 2025).

Buyer's Guide

Bonita vs. ServiceNow Orchestration

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bonita

Ranking in Process Automation

15th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (12th), Business Process Management (BPM) (20th)

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of Bonita is 4.6%, down from 5.5% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.4%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Paparao Nadipineni

Architect at Evoke

A simple and lightweight college course automation system with third-party integrations

The initial setup is straightforward and can be completed with the environment within an hour. First, take the latest from the git repository and check the git code to the monitor studio and a bar file, a deployable Bonita archive file. Then, take that process to the Bonita server, running at runtime on another server. Finally, deploy and enable it by selecting the proper organization.

Read full review

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the tool to validate and give access to the users. It is for access management."

"Flexible and drag-and-drop type of UI is very valuable. The integrations are also very good. You can build workflows very quickly, which is my favorite activity. By using the GUI, you can build the entire mechanism, notifications, and all this kind of stuff."

"The user interface is better than all of the open-source BPMs that I have tried."

"This product is very easy-to-use and user-friendly."

"Its user-friendliness, along with the availability of comprehensive and clear documentation on the website is the most valuable."

"It is a great product that is powerful in developing applications."

"The user interface is easy to use."

"The solution is stable. Even the older versions are stable."

More Bonita pros

"It's probably the best product out there."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"Great with IT processes and business processes."

"The product has a flexible interface for development."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"There are a lot of ready to use orchestration custom packs."

"The solution effectively automates business processes."

More ServiceNow Orchestration pros

Cons

"Installation could be made easier."

"Automation in vacation of a human resources replacement would be a good improvement in the product."

"The main issue with Bonita is that the workspace crashes sometimes."

"The dashboard has limited features."

"I have run into a lot of problems because there is not enough documentation."

"There is a considerable learning curve."

"The interface is advanced and quite good, but it could improve."

"It would be nice to have a wizard to help walk through the development process and create a backbone."

More Bonita cons

"It is a highly complex platform to work on."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"We cannot perform GUI automation using the tool."

"I would like a user experience module to be added."

"Efficiency of some features could be improved."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"have installed the image of Bonita BPM on Amazon AWS and there is just one option to use and pay for."

"Licensing cost for the Enterprise edition comes out to be around 40,000 a year. There is also a Community edition, which is free. Some customers can go for the Community edition, but some of them require the Enterprise edition. Big companies go for the Enterprise edition, which comes with a lot of additional features such as a mobile app."

"The product is not cheaper, not costlier; it is reasonable. Bonita’s license is very flexible, with options to meet the needs of different customers and clients. Previously, it was less flexible, but now, many different licensing options are available."

"We are using the Community Version, which can be used free of charge."

"Price to service ratio with Bonita BPM is good."

"The Community Edition comes free of charge."

"I am using the free version of Bonita."

"I believe this is a very good financial choice."

More Bonita pricing and cost advice

"Pricing is custom to every customer."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is not very expensive."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

Educational Organization

Manufacturing Company

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Bonita compare with Camunda Platform?

One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...

See all answers

What do you like most about Bonita?

The user interface is easy to use.

See all answers

What is your experience regarding pricing and costs for Bonita?

The Enterprise edition is very expensive.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

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Compared 4% of the time

SAP Signavio Process Manager vs Bonita

Compared 3% of the time

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Compared 7% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Bonita

June 2025

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Buyer's Guide

ServiceNow Orchestration

May 2025

Download ServiceNow Orchestration product report

Also Known As

Bonita BPM

No data available

Overview

Bonitasoft helps innovative companies worldwide deliver better digital user experiences for customers and employees. The extensible and open Bonita application platform unleashes the full potential of multidisciplinary development teams to create Living Apps: applications that allow continuous and incremental improvement, connecting tailored user interfaces with reliable back-office operations.

Bonitasoft

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

With more than 1000 customers in 75 countries, and its ecosystem of more than 120,000 members, Bonitasoft is the largest provider of open-source Business Process Management, Low-code and Digital Transformation software worldwide.

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Bonita vs. ServiceNow Orchestration

June 2025

Free Report: Bonita vs. ServiceNow Orchestration

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