Bonita vs ServiceNow Orchestration comparison

Bonitasoft and ServiceNow are both solutions in the Process Automation category. Bonitasoft is ranked #21 with an average rating of 7.0, while ServiceNow is ranked #9 with an average rating of 8.2. Bonitasoft holds a 2.8% mindshare in PA, compared to ServiceNow’s 3.2% mindshare. Additionally, 96% of Bonitasoft users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

Bonita

Read 27 Bonita reviews

3,336 Views
2,168 Comparison Views

96% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

1,954 Views
1,915 Comparison Views

93% willing to recommend

Bonita

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Bonita and ServiceNow Orchestration are both prominent products in the business process management and automation category. ServiceNow Orchestration is often seen as superior due to its advanced automation capabilities, which cater to complex enterprise needs better than Bonita.

Features: Bonita offers customizable workflow and process automation, robust open-source options, and detailed documentation that aid ease of use. ServiceNow Orchestration provides advanced integration tools, comprehensive process automation, and service mapping, making it suitable for large-scale enterprise environments.

Room for Improvement: Bonita could benefit from reducing its implementation time and enhancing its platform versatility to cater to more environments. ServiceNow Orchestration might be improved by simplifying integrations and reducing complexities in the deployment process.

Ease of Deployment and Customer Service: Bonita is known for its quick setup and efficient support, which is advantageous for small to mid-sized projects. ServiceNow Orchestration, while requiring a more complex implementation, offers extensive support options, making it ideal for larger enterprises.

Pricing and ROI: Bonita presents an affordable upfront cost with potentially high ROI due to its lower initial expenses, making it attractive for cost-sensitive projects. ServiceNow Orchestration, despite its higher setup costs, provides a significant return on investment for organizations requiring extensive integration and automation features, making it suitable for larger enterprises.

To learn more, read our detailed Bonita vs. ServiceNow Orchestration Report (Updated: December 2025).

Buyer's Guide

Bonita vs. ServiceNow Orchestration

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bonita

Ranking in Process Automation

21st

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (13th), Business Process Management (BPM) (23rd)

ServiceNow Orchestration

Ranking in Process Automation

9th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of Bonita is 2.8%, down from 5.5% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.2%
Bonita	2.8%
Other	94.0%

Process Automation

Featured Reviews

Mohamed Guermazi

Technical Director / Project Manager at I-way

The user interface is easy to use, and the product performs well, but the dashboard and the monitoring features are limited

We use the product to design workflows. We model and install them on the server. We use the Community edition The modeling features are easy. The performance of the tool is good. The user interface is easy to use. I have used the product for complex processes and sub-processes successfully. The…

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find process management and user interface designing the most valuable features."

"Compared to other products on the market, Bonita presents a pretty acceptable level of robustness."

"The user interface is easy to use."

"Process automation with Bonita BPM is really easy."

"The user interface is better than all of the open-source BPMs that I have tried."

"Bonita is simple and lightweight and is flexible to integrate with third-party systems. The UI is now flexible, whereas it was previously rigid. Any technology can be used as a frontend, including ReactJS, Angular, and others."

"One of the most valuable features is you can create without coding, it is a low code platform."

"Its user-friendliness, along with the availability of comprehensive and clear documentation on the website is the most valuable."

More Bonita pros

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It is a very stable product, highly affordable."

"It has competitive AI capabilities."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"There are a lot of ready to use orchestration custom packs."

"Great with IT processes and business processes."

More ServiceNow Orchestration pros

Cons

"Bonita must add a rule engine. We are a 360-degree partner of Bonita. We can integrate with any kind of rule engine. We have a dashboard related to engine performance, but getting a configurable dashboard for the Buildium or transactional data will add value."

"The community edition has limited module functionality. If they could release some of the functionality that's available in the enterprise edition that would be helpful to those learning to use the solution."

"Automation in vacation of a human resources replacement would be a good improvement in the product."

"There is a need for more components in the library and additional customization options for these components."

"I would like to improve the product's load balancing."

"It is missing some important features that other products have."

"It would be nice to have a wizard to help walk through the development process and create a backbone."

"The interface is advanced and quite good, but it could improve."

More Bonita cons

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"I would like a user experience module to be added."

"It is a highly complex platform to work on."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"The deployment requires awareness among the project staff."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The product's pricing is acceptable. Pricing is yearly."

"The price is fair for what we are using the solution for."

"have installed the image of Bonita BPM on Amazon AWS and there is just one option to use and pay for."

"The product is not cheaper, not costlier; it is reasonable. Bonita’s license is very flexible, with options to meet the needs of different customers and clients. Previously, it was less flexible, but now, many different licensing options are available."

"The Community Edition comes free of charge."

"I believe this is a very good financial choice."

"The price of the solution is reasonable."

"I am using the free version of Bonita."

More Bonita pricing and cost advice

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"It is not very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	4
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

How does Bonita compare with Camunda Platform?

One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...

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What do you like most about Bonita?

The user interface is easy to use.

See all answers

What is your experience regarding pricing and costs for Bonita?

The Enterprise edition is very expensive.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

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Nintex Process Platform vs ServiceNow Orchestration

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Compared 6% of the time

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Product Reports

Buyer's Guide

Bonita

January 2026

Download Bonita product report

Buyer's Guide

ServiceNow Orchestration

January 2026

Download ServiceNow Orchestration product report

Also Known As

Bonita BPM

No data available

Overview

Bonitasoft helps innovative companies worldwide deliver better digital user experiences for customers and employees. The extensible and open Bonita application platform unleashes the full potential of multidisciplinary development teams to create Living Apps: applications that allow continuous and incremental improvement, connecting tailored user interfaces with reliable back-office operations.

Bonitasoft

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

With more than 1000 customers in 75 countries, and its ecosystem of more than 120,000 members, Bonitasoft is the largest provider of open-source Business Process Management, Low-code and Digital Transformation software worldwide.

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Bonita vs. ServiceNow Orchestration

December 2025

Free Report: Bonita vs. ServiceNow Orchestration

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