BMC TrueSight vs IBM Tivoli Business Service Manager comparison

BMC Helix and IBM are both solutions in the Event Monitoring category. BMC Helix is ranked #8 with an average rating of 9.0, while IBM is ranked #14. BMC Helix holds a 7.2% mindshare in EM, compared to IBM’s 3.4% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,620 Views
760 Comparison Views

86% willing to recommend

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

265 Views
254 Comparison Views

100% willing to recommend

BMC TrueSight

IBM Tivoli Business Service...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 7, 2025

BMC TrueSight and IBM Tivoli Business Service Manager are competing products in IT operations management. BMC TrueSight appears to have an edge in pricing and support, while IBM Tivoli Business Service Manager is preferred for its extensive features.

Features: BMC TrueSight offers advanced analytics, predictive insights, and strong performance management. IBM Tivoli Business Service Manager is recognized for its comprehensive service monitoring, automation capabilities, and adaptability.

Ease of Deployment and Customer Service: BMC TrueSight is noted for easy deployment with intuitive setup and efficient resolution paths. IBM Tivoli Business Service Manager, though more complex, provides extensive customer service tools for specialized needs.

Pricing and ROI: BMC TrueSight is valued for cost-effectiveness, with lower setup fees and quicker ROI. IBM Tivoli Business Service Manager requires a larger initial investment but offers high long-term value through its extensive features.

To learn more, read our detailed BMC TrueSight vs. IBM Tivoli Business Service Manager Report (Updated: December 2025).

Buyer's Guide

BMC TrueSight vs. IBM Tivoli Business Service Manager

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Event Monitoring

8th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (28th), IT Infrastructure Monitoring (31st), Cloud Monitoring Software (25th), AIOps (5th)

IBM Tivoli Business Service...

Ranking in Event Monitoring

14th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Event Monitoring category, the mindshare of BMC TrueSight is 7.2%, down from 11.9% compared to the previous year. The mindshare of IBM Tivoli Business Service Manager is 3.4%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	7.2%
IBM Tivoli Business Service Manager	3.4%
Other	89.4%

Event Monitoring

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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reviewer847356

IT Manager at a tech services company with 1,001-5,000 employees

Good technical support, and efficient for working with business data

We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is flexible enough to be customized based on customer requirements."

"We can verify uptimes as another source of keeping devices in compliance."

"The noise reduction for ticketing works much better than we have seen in a lot of other companies."

"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."

"It is a very stable product."

"The solution has a very good business event manager tool."

"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."

"The major advantage of the product is estate management."

More BMC TrueSight pros

"The most valuable feature of this solution is the efficiency."

Cons

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."

"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."

"The solution could improve its price."

"The product must provide application or service monitoring features."

"The solution is a little obsolete."

"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."

"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."

More BMC TrueSight cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

Pricing and Cost Advice

"The solution is based on endpoints and knowledge models which can be costly."

"They have changed the licensing fees."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"Other products are more expensive than BMC TrueSight."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

"The tool is moderately expensive."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

11%

Outsourcing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

No data available

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

BMC TrueSight licensing costs are on the more expensive side.

See all answers

What needs improvement with BMC TrueSight Operations Management?

There are some complexities with deployment that could be improved in BMC TrueSight.

See all answers

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Comparisons

Dynatrace vs BMC TrueSight

Compared 9% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 5% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

Centreon vs BMC TrueSight

Compared 4% of the time

Splunk AppDynamics vs BMC TrueSight

Compared 4% of the time

More BMC TrueSight Competitors

CA Automation Point vs IBM Tivoli Business Service Manager

Compared 26% of the time

Fortra's Tripwire Log Center vs IBM Tivoli Business Service Manager

Compared 22% of the time

Zenoss Cloud vs IBM Tivoli Business Service Manager

Compared 19% of the time

OPS/MVS Automation Intelligence vs IBM Tivoli Business Service Manager

Compared 19% of the time

SCOM vs IBM Tivoli Business Service Manager

Compared 15% of the time

More IBM Tivoli Business Service Manager Competitors

Product Reports

Buyer's Guide

BMC TrueSight

December 2025

Download BMC TrueSight product report

Buyer's Guide

Event Monitoring

December 2025

IBM Tivoli Business Service Manager report

Download IBM Tivoli Business Service Manager product report

Also Known As

ProactiveNet, TrueSight Operations Management

Tivoli Business Service Manager, BSM

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

SSGC

Buyer's Guide

BMC TrueSight vs. IBM Tivoli Business Service Manager

December 2025

Free Report: BMC TrueSight vs. IBM Tivoli Business Service Manager

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