BMC TrueSight and OpenText AI Operations Management are two leading contenders in the IT monitoring and management space. BMC TrueSight stands out with its extensive monitoring capabilities, while OpenText AI Operations Management emphasizes automation and process integration.
Features: BMC TrueSight offers robust integration and event management, covering servers, storage, network devices, and applications with its customizable Knowledge Modules. OpenText AI Operations Management supports hybrid cloud environments with a focus on automation, using runbooks and integrated processes to streamline operations.
Room for Improvement: BMC TrueSight users suggest enhancements in cloud monitoring and a more intuitive user interface. Challenges include licensing complexity and high resource demands. OpenText Operations Bridge could simplify integration processes and reduce resource intensity, with users desiring more appealing dashboards and flexible licensing.
Ease of Deployment and Customer Service: Both BMC TrueSight and OpenText AI Operations Management are typically deployed on-premises, with OpenText also offering hybrid cloud capabilities. BMC's technical support is generally well-regarded, though its quality varies. OpenText provides quality support but shows room for improvement in reducing repetitive interactions.
Pricing and ROI: BMC TrueSight is recognized for its comprehensive features but is pricey with a complex licensing structure, offering ROI through labor savings and incident reduction. OpenText Operations Bridge has flexible pricing adjusted to feature usage but remains costly, although its automation capabilities can significantly lower operational expenses.
I would rate their technical support a nine out of ten.
OpenText goes out to bring the right people to answer any inquiries I have.
There are some complexities with deployment that could be improved in BMC TrueSight.
Splunk is more business-friendly due to its prettier interface.
BMC TrueSight licensing costs are on the more expensive side.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 8.1% |
| OpenText AI Operations Management | 6.5% |
| Other | 85.4% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 7 |
| Large Enterprise | 35 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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