

OpenText AI Operations Management and Devo compete in the domain of IT operations and analytics solutions. Devo has the upper hand with users appreciating its advanced query capabilities and ease of real-time data analysis.
Features: OpenText AI Operations Management focuses on event correlation and integration with IT systems, enabling centralized monitoring and management. It offers consolidation of alerts and enhanced visibility. Devo provides high-speed analytics and easy-to-use Activeboards for data visualization. It is valued for its simplicity and integration capabilities, alongside its multi-tenant architecture for seamless data segregation and security.
Room for Improvement: OpenText AI Operations Management users desire simpler setups, better reporting features, and improvements in automation and UI updates. Devo faces critiques for its pricing, particularly around metadata and parsing costs. It needs enhancements in pre-built monitoring, case management, SecOps module integration, and Activeboards' visual analytics.
Ease of Deployment and Customer Service: OpenText AI Operations Management often requires complex on-premises installations, challenging users during deployment. Customer service is mixed, but improved by FlexCare for higher-tier issues. Devo offers easy scalability with its cloud architecture and generally positive customer service, although there can be complexities in data ingestion support.
Pricing and ROI: OpenText AI Operations Management is high-priced with a complex licensing model, yet offers significant ROI through automation features. Devo is praised for its straightforward pricing based on data ingestion, though users should be aware of cost implications related to metadata parsing. Both provide considerable value, with Devo noted for cost efficiency relative to its extensive features.
Devo gives value to the end user and is saving compared to other products in the same category.
In terms of return on investment with Devo, I'd say it has been costly due to the need for support and the overtime required for issues experienced at the beginning of the project.
We achieve early identification of security incidents that could potentially breach the customer environment, which would have been costly.
I rate the customer support a nine out of ten because of their timely technical guidance and responsiveness during the deployment and troubleshooting periods.
Both response time and support quality need attention.
Technical support from Devo is helpful.
OpenText goes out to bring the right people to answer any inquiries I have.
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
Devo is a unified SIEM solution designed to handle growing log volumes and enterprise-scale monitoring requirements.
Devo's scalability has its challenges.
Regarding Devo's scalability, its horizontal scalability is quite good with no significant hassle.
The stability and scalability depend on architectural considerations and the company's specific situation.
It is stable and reliable for our security operations.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
It's hard for us to keep pace since our original use case was 250 to 500 megabytes a day, and then it became two terabytes a day.
Integrating custom parsing and mapping for non-standard logs is essential due to compatibility challenges with various technologies.
This is particularly evident when dealing with failed login attempts and determining true versus false positives.
Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized.
Splunk is more business-friendly due to its prettier interface.
The pricing could be simpler, and while the initial setup cost for a new instance is a bit expensive, the licensing can currently be user-based or driven by log volume, which is better if there is expansion of our user base.
The pricing of the product is reasonable if we compare it with other Gartner leading products like Splunk, LogRhythm, Microsoft Sentinel, Google SecOps.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
When the analyst uses queries to search, it pulls the data quickly, in a second, which aids us greatly with the investigation.
It utilizes 400 days of hot data, allowing queries to run very fast and yield results quicker than other tools in terms of security and SIEM capability.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
| Product | Mindshare (%) |
|---|---|
| OpenText AI Operations Management | 4.2% |
| Devo | 4.4% |
| Other | 91.4% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 6 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 7 |
| Large Enterprise | 35 |
Devo offers powerful visual analytics, real-time data querying, and log integration capabilities within a cloud-native, multi-tenant architecture, supporting extended data retention ideal for long-term analysis and compliance.
Devo is recognized for its Activeboards, which facilitate visual analytics. High-speed search capabilities and real-time analytics enable efficient data manipulation and querying. Its multi-tenant architecture supports effective data segregation and customization tailored to distinct business needs, enhancing its value for handling complex log integrations. With extended data retention of 400 days and a cloud-native architecture, Devo is a robust platform for long-term analysis and compliance requirements. Though opportunities exist to improve browser stability on large searches, SOAR integrations, and its parser capabilities, Devo remains essential for incident response and security monitoring, offering centralized data storage and analysis.
What are Devo's most important features?Devo is extensively used in industries focused on incident response and digital forensics, centralizing data for security monitoring across hybrid environments. Organizations benefit from its ability to store and analyze aggregated logs, creating alerts and dashboards to enhance visibility for network and endpoint activities in multi-domain settings.
OpenText AI Operations Management excels in event correlation, integrating diverse systems, and centralizing dashboards for efficient alert management. It supports extensive analysis through its data lake and enhances operational management with seamless automation and integration.
OpenText AI Operations Management is designed to consolidate monitoring inputs, enabling holistic analysis and faster root cause identification. Supporting compliance and vulnerability management, its role-based access ensures data security. With scalability and BI tool compatibility, users appreciate its ability to manage server operations efficiently in hybrid and large-scale infrastructures. Improvements are needed in UI design, setup complexity, and resource efficiency, as well as enhanced integration with third-party products and legacy applications. Comprehensive AI and predictive features, simplified licensing, and enhanced stability and reporting could further its effectiveness.
What are the key features of OpenText AI Operations Management?In industries like financial services and telecommunications, OpenText AI Operations Management is implemented for its robust event management capabilities, ensuring compliance and security standards are met. It effectively automates monitoring and server operations, providing businesses with a reliable system for data consolidation and security management.
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