BMC TrueSight vs Loom Systems comparison

BMC Helix and ServiceNow are both solutions in the IT Infrastructure Monitoring category. BMC Helix is ranked #29 with an average rating of 9.0, while ServiceNow is ranked #61. BMC Helix holds a 1.2% mindshare in IM, compared to ServiceNow’s 0.4% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,294 Views
1,416 Comparison Views

86% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

587 Views
405 Comparison Views

80% willing to recommend

BMC TrueSight

Loom Systems

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Loom Systems compete in IT operations management and AIOps. BMC TrueSight has a lead in monitoring, whereas Loom Systems is strong in AI-powered predictive analytics.

Features: BMC TrueSight offers comprehensive infrastructure management, application performance monitoring, and capacity optimization. Loom Systems provides AI-driven anomaly detection, predictive insights, and root cause analysis.

Room for Improvement: BMC TrueSight could enhance its AI analytics, reduce complexity in integration, and offer more flexible pricing. Loom Systems might improve support services, expand integration capabilities, and increase visibility into infrastructure monitoring.

Ease of Deployment and Customer Service: BMC TrueSight features a flexible deployment model with extensive support resources throughout implementation. Loom Systems is easy to deploy with a cloud-based model, requiring minimal configuration, though its support availability is somewhat limited.

Pricing and ROI: BMC TrueSight has a higher upfront cost but offers substantial long-term ROI with its extensive monitoring capabilities. Loom Systems provides a cost-effective solution with rapid deployment, potentially leading to quicker ROI due to efficient insights.

To learn more, read our detailed BMC TrueSight vs. Loom Systems Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. Loom Systems

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in IT Infrastructure Monitoring

29th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (26th), Event Monitoring (7th), Cloud Monitoring Software (25th), AIOps (5th)

Loom Systems

Ranking in IT Infrastructure Monitoring

61st

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (2nd)

Mindshare comparison

As of November 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.2%, up from 1.0% compared to the previous year. The mindshare of Loom Systems is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	1.2%
Loom Systems	0.4%
Other	98.4%

IT Infrastructure Monitoring

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."

"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."

"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."

"It is a scalable solution."

"The solution has a very good business event manager tool."

"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."

"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."

More BMC TrueSight pros

"You can develop your own apps within Loom, and they can be configured very simply."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"The RFS portion of the solution is the product's most valuable feature."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

Cons

"BMC TrueSight Operations Management could improve the reporting."

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

"The solution could improve its price."

"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."

"The pricing could be better."

"More modules for less popular applications and better documentation."

"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."

More BMC TrueSight cons

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The change management within the solution needs to be improved. There needs to be more process automation."

Pricing and Cost Advice

"The tool is moderately expensive."

"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"Other products are more expensive than BMC TrueSight."

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"It is a relatively inexpensive solution."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

11%

Retailer

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

No data available

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

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Comparisons

Dynatrace vs BMC TrueSight

Compared 13% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 8% of the time

Centreon vs BMC TrueSight

Compared 5% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 5% of the time

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Compared 24% of the time

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Compared 24% of the time

SolarWinds NPM vs Loom Systems

Compared 23% of the time

Splunk Observability Cloud vs Loom Systems

Compared 14% of the time

Moogsoft vs Loom Systems

Compared 14% of the time

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Product Reports

Buyer's Guide

BMC TrueSight

November 2025

Download BMC TrueSight product report

Buyer's Guide

IT Infrastructure Monitoring

October 2025

Download Loom Systems product report

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

BMC TrueSight vs. Loom Systems

September 2025

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