BMC TrueSight vs Loom Systems comparison

BMC and ServiceNow are both solutions in the IT Infrastructure Monitoring category. BMC is ranked #40 with an average rating of 7.5, while ServiceNow is ranked #62. BMC holds a 1.0% mindshare in IM, compared to ServiceNow’s 0.3% mindshare. Additionally, 86% of BMC users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,212 Views
1,349 Comparison Views

86% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

547 Views
345 Comparison Views

80% willing to recommend

BMC TrueSight

Loom Systems

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Loom Systems compete in IT operations management and AIOps. BMC TrueSight has a lead in monitoring, whereas Loom Systems is strong in AI-powered predictive analytics.

Features: BMC TrueSight offers comprehensive infrastructure management, application performance monitoring, and capacity optimization. Loom Systems provides AI-driven anomaly detection, predictive insights, and root cause analysis.

Room for Improvement: BMC TrueSight could enhance its AI analytics, reduce complexity in integration, and offer more flexible pricing. Loom Systems might improve support services, expand integration capabilities, and increase visibility into infrastructure monitoring.

Ease of Deployment and Customer Service: BMC TrueSight features a flexible deployment model with extensive support resources throughout implementation. Loom Systems is easy to deploy with a cloud-based model, requiring minimal configuration, though its support availability is somewhat limited.

Pricing and ROI: BMC TrueSight has a higher upfront cost but offers substantial long-term ROI with its extensive monitoring capabilities. Loom Systems provides a cost-effective solution with rapid deployment, potentially leading to quicker ROI due to efficient insights.

To learn more, read our detailed BMC TrueSight vs. Loom Systems Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. Loom Systems

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in IT Infrastructure Monitoring

40th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Event Monitoring (7th), Cloud Monitoring Software (28th), AIOps (5th)

Loom Systems

Ranking in IT Infrastructure Monitoring

62nd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (2nd)

Mindshare comparison

As of September 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.0%, down from 1.1% compared to the previous year. The mindshare of Loom Systems is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight Operations Management	1.0%
Loom Systems	0.3%
Other	98.7%

IT Infrastructure Monitoring

Featured Reviews

Ayobanji Iluyomade

IT Service Performance Manager at MTN

The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features

We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

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Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the event management part."

"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."

"We can verify uptimes as another source of keeping devices in compliance."

"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."

"It is a very stable product."

"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."

More BMC TrueSight pros

"The RFS portion of the solution is the product's most valuable feature."

"You can develop your own apps within Loom, and they can be configured very simply."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

Cons

"The solution's support service could be better."

"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."

"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."

"The dashboard and performance graphs should include a way to automatically schedule and export reports."

More BMC TrueSight cons

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The change management within the solution needs to be improved. There needs to be more process automation."

Pricing and Cost Advice

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"The tool is moderately expensive."

"Pricing is very high."

"We did a five-year, multimillion dollar deal."

"It is a relatively inexpensive solution."

"The solution is based on endpoints and knowledge models which can be costly."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

12%

Retailer

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

No data available

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

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Comparisons

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Compared 19% of the time

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Compared 14% of the time

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Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 6% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 6% of the time

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Compared 31% of the time

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Compared 24% of the time

DX Unified Infrastructure Management vs Loom Systems

Compared 22% of the time

Splunk Observability Cloud vs Loom Systems

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Product Reports

Buyer's Guide

BMC TrueSight

September 2025

Download BMC TrueSight product report

Buyer's Guide

IT Infrastructure Monitoring

September 2025

Download Loom Systems product report

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

BMC TrueSight vs. Loom Systems

September 2025

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