BMC TrueSight App Visibility Manager [EOL] vs New Relic comparison

BMC and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Additionally, 66% of BMC users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

BMC TrueSight App Visibilit...

Read 1 BMC TrueSight App Visibility Manager [EOL] review

66% willing to recommend

New Relic

Read 176 New Relic reviews

24,526 Views
16,432 Comparison Views

94% willing to recommend

BMC TrueSight App Visibilit...

New Relic

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC TrueSight App Visibility Manager [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: August 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

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Helped 907,816 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight App Visibilit...

Average Rating

5.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Featured Reviews

Sid Roy

Vice President - Operations & Client Support at Scicom Infrastructure Services

It has the ability to provide run-time production problem resolution, but while the instrumentation is powerful, it can overwhelm the system and cause instability.

Extremely powerful drill down capability across .Net/Windows and Java based applications Ability to record application execution from user, system and code levels Full video and client level capture and recording of user sessions Extremely flexible deployment including connected mode (agent connects to controller) or standalone agent recording. The solution also provides the ability to allow clients to navigate to a url and execute the recording workflow using a "light agent approach" Ability to provide diagnostics with the same agent for JVM/IIS tier in addition to deep granularity and visibility at OS level

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Provided rapid ability to triage and diagnose customer production environments- exercises that normally would take weeks could be accomplished in hours with AppSight"

"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."

"New Relic shows how much time each SQL transaction (SQL query) is taking to execute, so the client can pinpoint the query and modify it so that it takes less time to execute."

"We are able to drill down and see what is going on in the system."

"The most valuable feature is the ability to receive in-depth information about applications, as it can detect a lot of important information."

"Error rates are a good indicator for potential rollbacks for a potential deployment – and usually it’s pretty instantaneous."

"Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support."

"It's a very stable product."

"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."

More New Relic pros

Cons

"Customer Service: Currently, the service levels offered by BMC for this solution are very poor."

"It’s generally stable, but last year it was a little flaky."

"It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have."

"Integration with Azure websites as well as Azure cloud services."

"One issue – there is no option for live chat or phone support."

"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."

"We have had issues with our agents going offline."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly."

More New Relic cons

Pricing and Cost Advice

Information not available

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"The pricing and licensing are too high."

"We're paying for the New Relic APM license annually."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"Comparatively, the pricing is expensive."

"It would be nice if we could buy it annually instead of monthly."

"The price was one of the reasons we chose this solution."

"The solution is less expensive than AppNeta."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

Ask a question

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Comparisons

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Compared 34% of the time

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Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

BMC TrueSight App Visibility Manager [EOL] report

Download BMC TrueSight App Visibility Manager [EOL] product report

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Also Known As

Appsight

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

The AppSight Application Problem Resolution system automates problem resolution processes during the testing and maintenance phases of the application lifecycle. When a problem occurs, the BMC AppSight Black Box captures the synchronized problem history in a log that can be communicated to the entire problem resolution team, much like a black box flight recorder in an aircraft. BMC AppSight Black Box operates with an extremely low performance impact and requires no modifications to the application or system. With the black box log, those involved in problem triage and resolution can replay, rather than recreate, any reported problems, eliminating up to 70 percent of the cycle time typically consumed by root cause analysis.

BMC

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Danske Bank, Cox Communications, Cerner Corp

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

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