BMC Track-It! vs Qualys Exposure Management comparison

Why PeerSpot?

BMC Helix and Qualys are both solutions in the IT Asset Management category. BMC Helix is ranked #18, while Qualys is ranked #3 with an average rating of 8.5. Additionally, 66% of BMC Helix users are willing to recommend the solution, compared to 95% of Qualys users who would recommend it.

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Executive SummaryUpdated on Jun 3, 2026

Qualys VMDR and BMC Track-It! compete in IT management, with BMC Track-It! gaining an edge in IT service management capabilities while Qualys VMDR leads in security features.

Features: Qualys VMDR offers continuous monitoring, real-time asset discovery, and automated patch management. BMC Track-It! provides comprehensive help desk functionality, asset management, and integrated service management tools.

Room for Improvement: Qualys VMDR can enhance its integration complexity, flexibility in reporting capabilities, and user interface customization. BMC Track-It! can improve its scalability, enhance its cloud-based service offerings, and expand its reporting capabilities.

Ease of Deployment and Customer Service: BMC Track-It! features a user-friendly deployment process and excellent customer support, easing adaptation for IT teams. Qualys VMDR requires complex integration with specialized knowledge that may extend the deployment phase.

Pricing and ROI: Qualys VMDR requires a higher initial investment promising significant returns with enhanced security, while BMC Track-It! offers a more affordable option balancing cost with IT management functionality, delivering favorable ROI.

To learn more, read our detailed BMC Track-It! vs. Qualys Exposure Management Report (Updated: September 2026).

Buyer's Guide

BMC Track-It! vs. Qualys Exposure Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Ajay Paul

System Engineer at a outsourcing company with 10,001+ employees

Vulnerability management has prioritized high‑risk patching and simplified bulk system reporting

The primary issue is with the reporting functionality. Even though we fix vulnerabilities, the reports do not reflect the changes immediately. Sometimes we need to manually run a script to scan the systems before Qualys Enterprise TruRisk Management will update the scan results. The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner. Additionally, there are many metrics for calculating vulnerabilities, such as the Qualys ID, severity scores, CVSS scores, and other metrics. The abundance of information can be confusing. These two aspects are the most significant negatives I have experienced with this tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There is a very accelerated learning curve on the platform."

"There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens."

"The overall UI of the tool is so user-friendly that even a beginner can use it easily."

"Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them."

"We are using it to backfill a lot of our resources who are retiring, so we are hiring less people as we go."

"Many tasks take a long time for a person to do them. Automation Anywhere enables us to do those jobs in less time."

"Some of the key features of Automation Anywhere include the simplicity that enables developers to build bots very quickly in a standard delivery fashion."

"Our experience with technical support at Automation Anywhere has been great. They have been very helpful, especially during the PoC, processes which are sort of early on in their sales cycle, or when we were just starting with Automation Anywhere a couple of years ago. We got great support for getting it onboarded in-house and getting our team up to speed. So, we have found it to be a great partnership."

More Automation Anywhere pros

"We use it to create and manage our work orders."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"The initial setup is pretty easy."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

More BMC Track-It! pros

"It's stable and quite reliable."

"Qualys is a very good tool for companies, and the different tools this brand offers bring all the necessary tools for good development for these companies."

"The prioritization mechanism is the most valuable aspect of the solution."

"Tech support is helpful."

"Before we were taking eight hours, now we're taking around 30 minutes to respond to any incident, security and such."

"It provides fully automated internal and external vulnerability management."

"The vulnerability management feature is what I used the most. It is a good SaaS product. It is easy to use. It has a nice UI where you can see all the assets and vulnerabilities."

"Qualys VMDR is easy to understand and provides detailed reports."

More Qualys Exposure Management pros

Cons

"One aspect I wish to mention regarding needed improvements is that Automation Anywhere currently works only on Windows systems."

"We would like Automation Anywhere to have a way to run a capacity check on machines and show us what is available."

"Logging into Automation Anywhere takes some time. I use it frequently, and each login currently takes some time. A reduction in this time would be helpful."

"For beginners learning Automation Anywhere, there should be predefined templates to start creating a task bot. Instead of dragging and dropping action commands and doing error handling, there should be predefined templates that they can directly use."

"For improvement, I would like to see Automation Anywhere integrating with multiple other technologies."

"We face issues when we need to increase volumes. Currently, it is failing for some reason, and we don't know the reason. It fails or stops, then we need to see what is going on. We have to fix that, then our developers need to rerun it. These are mostly practical challenges for our team who uses it on daily basis."

"We would like to have a better debugging facility."

"We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu."

More Automation Anywhere cons

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The area where we would like to see improvement is in the asset management module."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The solution is cumbersome to use."

"Their self-service is not user friendly."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

"The reporting and the GUI need improvements."

"One area for improvement is the simplification of the process to ignore certain vulnerabilities on specific devices."

"There are scenarios where a vulnerability is reported once yet not in subsequent scans, even if we have not fixed it."

"Integration could be better. When you think about scanning, it's not used just with this product alone but with other Qualys products. If you think about the bundle, the product itself is good. But integration with other products and packages has space for improvement. They should also offer a better price for bundles."

"Improve the API speed."

"The only improvement I can think of is on the implementation side, otherwise the operation is fine."

"The reporting capabilities are good but I would like to be able to make more customized reports."

"The reporting in this solution can be improved."

More Qualys Exposure Management cons

Pricing and Cost Advice

"From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production."

"The starting price, which is a one-off fee is a bit high and this may deter mid and small-sized companies from acquiring and decide to shun the platform."

"There are some additional costs beyond the standard licensing fees. There are a couple of add-ons we've looked at: The IQ Bot for OCR and machine-learning were add-ons, as well as the Bot Insights - the analytics."

"We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent."

"It is reasonable, but it can always be a little bit cheaper."

"On a yearly basis, our licensing costs are about $80,000. There are no additional costs beyond the standard licensing fees."

"We save 34,000 hours of time per year and have recouped up to $6000 in lost revenue."

"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."

More Automation Anywhere pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

"In Nigerian Naira, we spend about roughly four to five million to use this solution and this is expensive compared to solutions like Nessus."

"It is different for every company, but for us, it's every three years."

"Usually every implementation is different and the quote is in function of number of assets."

"It is a high cost product. Compared to the other solutions, it is around 15 to 20% higher in cost."

"The tool's pricing is expensive and I would rate the pricing a seven out of ten."

"It's very expensive, especially if you want to use multiple modules of Qualys."

"Qualys VM is reasonably priced."

"The pricing and licensing for Qualys could be improved."

More Qualys Exposure Management pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

11%

No data available

Financial Services Firm

14%

Outsourcing Company

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	561

No data available

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	12
Large Enterprise	74

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

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What needs improvement with Qualys VMDR?

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries la...

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What advice do you have for others considering Qualys VMDR?

I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It take...

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Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

September 2026

Download BMC Track-It! product report

Buyer's Guide

Qualys Exposure Management

September 2026

Download Qualys Exposure Management product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

BMC Numara Track-It!, Numara Track-It!, Numara

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Qualys

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.

Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive dashboard with threat intelligence-driven prioritization and remediation capabilities. Users benefit from accurate assessments via agent-based scanning and appreciate the intuitive, customizable scanning and reporting interface. However, there's room for improvement in false positive reduction, UI simplification, and integration capabilities, along with enhancements in asset management for large-scale deployments and the vulnerability database. Enhancing technical support speed, patch management, compliance standards, and inter-module navigation would further enrich user experience.

What are the key features of Qualys VMDR?

Vulnerability Management: Identifies and manages security vulnerabilities across environments.
Patch Management: Ensures systems are updated with the latest patches.
Continuous Monitoring: Offers real-time insights into security posture.
Asset Discovery: Provides up-to-date asset inventory and visibility.
Threat Intelligence: Enhances prioritization and remediation processes.
Customizable Dashboard: Facilitates easier scanning and reporting through an intuitive interface.

What benefits can users expect when evaluating Qualys VMDR?

Scalability: Cloud-based deployment offers easy, cost-effective expansion.
Accurate Assessment: Agent-based scanning keeps security data current.
Enhanced Security Operations: Comprehensive features streamline vulnerability management.
Advanced Reporting: Facilitates detailed insights for better security decision-making.

Qualys VMDR is widely used in industries needing stringent security and compliance measures, offering comprehensive vulnerability and compliance management. It is deployed to secure web applications, servers, and crucial assets, supporting a wide range of sectors by ensuring policy adherence and vulnerability tracking through its powerful cloud platform.

Qualys

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Florida Hospital, Mitchell International

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Buyer's Guide

BMC Track-It! vs. Qualys Exposure Management

September 2026

Free Report: BMC Track-It! vs. Qualys Exposure Management

Find out what your peers are saying about BMC Track-It! vs. Qualys Exposure Management and other solutions. Updated: September 2026.

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